Jobs at ABC Transport

Key Responsibilities

• Accurate inventory of all waybills received into the warehouse, sorting and bagging of out-bound envelopes and parcels and dispatch of waybill to right location.
• Speed in job delivery
• Report all short landed waybills within 3 hours of truck unloading
• Report all transferred waybills to the next shift team
• Ensure all shipments received in the warehouse are properly accounted for and well documented

Qualifications

• 0-2 years experience
• Previous experience in a logistics or transportation industry is an added advantage
• Excellent communication and interpersonal skills.
• Problem-solving abilities and attention to details
• Proficiency in using Microsoft Office.
• Candidates must be living within close proximity to the office
• The vacancy is for male candidates only.

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Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with shipment tracking, delivery schedules, and service issues.
• Address and resolve customer complaints regarding lost, damaged, or delayed shipments.
• Maintain accurate records of customer interactions, transactions, and service issues.
• Stay informed about the company's logistics services, policies, and procedures.
• Collect and analyze customer feedback to identify trends and areas for service improvement.
• Act as a communication bridge between customers and the operations team.
• Ensure customers are informed about any changes or updates to their shipments.
• Ensure compliance with company policies, industry regulations, and legal requirements in all customer interactions.

Qualifications

• 0 - 2 years experience
• Bachelor's Degree / HND / OND
• Previous experience in customer service, preferably in the logistics or transportation industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office.
• Must be living within close proximity to the office.