Jobs at Bolton White Hotels & Apartments

Duties and Responsibilities

• Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
• Represents the Accounts department on the daily department heads meeting with the general manager.
• Manage all phases ofAccounts Payable, Receivable and departmentbudget.
• Calculate and distribute wages and salaries.
• Prepare regular reports and summaries of accounting activities.
• Preparefinancial statementsand debtors' listings.
• Verify recorded transactions and report irregularities to management.
• Providing direction to thenight auditteam so as to ensure proper revenue reporting.
• Reviewing allledgerdetails guest ledger,city ledgerand deposit ledgers to validate proper payment and revenueposting.
• Review the postings, payments, revenue and guestbalancereports on a daily basis.
• Follows up on any accounts within 3 days to ensure customer has received the invoice and does not have any questions.
• Review theAccounts Receivable(A/R)Ageingreports on a daily basis.
• Enters invoices intoaccounts payablesystem weekly after verifying apurchase orderwas received from ordering department head and obtaining General Manager's approval.
• Forecasting cash payments and anticipating challenges arising from limited cash flow.
• Ensuring that cash flows are adequate to allow business units to operate effectively.
• Maintain banking relationships and merchant services for the hotel
• Maintains files of all contracts, insurance policies, tax reports,expenses,payroll, etc.
• Maintaining and transferring money between bank accounts as required.
• Performing numericalanalysisof data and formulating conclusions and/or solutions.
• Preparing financial reports and submissions to relevant government entities.
• Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other pertinent personnel documents are filed appropriately and maintained in accordance with the company HR practices.
• Working with executives and business heads to prepare budgets and track profit/lossperformance by business unit.
• Providing direction and training to the hotel operational team in areas related to finance, financial reports,internal controls, labour management, payroll, etc.
• Effectively manage the accounting team through respectful communication, clear expectations, relevant training, productivecoaching, regular meetings, and appropriate performance management.
• Recommend and maintain a system of policies and procedures that impose an adequate level of control over Account Department activities.

Educational Qualifications and Experience

• Charted Accountant (CA) Bachelor's Degree in Accounting. Additional qualifications will be added advantages.
• Minimum of 5 years of demonstrated accounting experience, preferably in ahospitalityor food and beverage environment and quality with a background that includes forecasting andbudgeting.

Prerequisites:

• Strong verbal and written communication skills with strong accounting software experience. Proficiency with MS Office (Excel / Word) and experience with PMS like Opera.

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Position Summary

• Directly supervises all Audit personnel and ensures proper completion of all duties.
• Directs and coordinates the activities of the Audit department.

Duties and Responsibilities

• Maintain high confidentiality in regard to Hotel Management privacy.
• Identify loopholes and recommend risk aversion measures and cost savings.
• Receiving all items bought and brought into Hotel and as well take a record of any item moving out of the Hotel.
• Notify the financial controller regarding loopholes, errors and misconduct identified.
• As custodian of prices, clearing petty cash requests/budget and retirement. Also, embark on a market survey.
• Have sound independent judgment.
• Stock taking of items in the stores, that is, checking bin cards with the physical stock in the store.
• Checking the hotel’s revenue on a daily basis, that is, comparing dockets with the printed copies, verification of cash, POS, cheque, and hard currencies if any. Also, extraction of complementary sales both for guests and management staff.
• Issuance of printed materials under our custody such as captain order, misc. booklets, laundry tariff/coupon, fuel/diesel coupon e.t.c and tracking records through serial numbers.
• Obtain, analyze and evaluate accounting documentation & reports.
• Vetting of hotel’s payroll, Payee, and Pension and ensuring remittance to appropriate authorities.
• Maintain open communication with management and the audit team.
• Vouching and clearing of business maintenance/refunds to clients.
• Application of hotel regulations, and adherence to existing laws and regulations.
• Advisory role to the management.
• Verification of acknowledged bills sent to clients.
• Determine internal audit scope and develop annual plans.
• Determine ways to cut costs and improve profitability.
• Verifying departmental stock card balances with the physical stock in store before clearing petty cash/budget requests for departments.
• Ability to manage a large amount of data and compile detailed reports.
• Any other job assigned to you by the management.
• Perform other duties as requested by management.

Educational Qualification and Experience

• Minimum of a Bachelor's Degree in a relevant discipline. Must be able to read, speak, write, and understand the primary language used in the workplace.
• Minimum of three years of hotel audit supervisory experience, experience handling accounting and store procedures, and general administrative tasks.

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Summary

• Directly supervises all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Front Office Manager also supervises all activities at the Gym and Information Technology (IT) unit.

Duties and Responsibilities

• Trains, cross–trains, and retrain all front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements.
• Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment tohospitality.
• Prepare performance reports related to the front office.
• Maximize room revenue andoccupancyby reviewingstatusdaily.
• Analyze rate variance, monitor credit reports and maintain close observation of daily house count.
• Monitor the selling status of the house daily. Ie flash report,allowanceetc.
• Monitor high-balance guests and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation andanalysis, and simple configuration changes.
• Prepare revenue and occupancyforecasting.
• Ensure logging and delivery of allmessages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P.’s special guests and requests.
• Maintain required parts of all front office and stationery supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review the Front officelog book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules,forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Educational Qualification and Experience

• Minimum of Bachelor's Degree.
• Minimum of FIVE years of experience in a 5-Star hotel in the similar role
• Must be able to read, speak, write, and understand the primary language used in the workplace.
• Proficiency in OPERA PMS