Jobs at Airtel Nigeria

Job Identification: 603

About the Role

• The HBB Manager will be in charge of managing and supervising a team of 3rd party canvassers and Direct Sales Agencies (DSA) activities to achieve sales targets, Increasing Average Revenue Per User (ARPU) and customer base via converting existing broadband users to Airtel broadband and also creating new users.
• This role will also ensure channel development and process compliance in order to enhance our competitive differentiation through quality acquisition and customer retention activities.
• Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities
Win in Home Broadband segment within key cities:

• Work with 3rd party canvassers or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
• Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region.

Exceed Data and Device Revenue Target:

• Manage & develop a motivated and result-oriented team of canvassers
• Identify, register and develop Profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
• Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth.

Sales Planning & Reporting Excellence:

• Ensure installation SLAs are followed for sales done within assigned geographical demarcation
• Ensure stock availability in the assigned area/market
• Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s).
• Manage the direct sales team within assigned sites
• Develop forecasts and market projections.
• Drive database management 
• Manager scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plan and new sales.

Industry Awareness / Competition Intelligence:

• Ensure Self & Team are highly knowledgeable of Airtel Products & Services.
• Stay abreast of publicly available information on technologies and competitors (WiMAX, Mesh, WIFI, VoIP, Internet, Cisco, Swift, Smile, Spectranet etc)
• Monitor the activities of competition and develop or recommend counter measures to win competition.

Cross Functional Liaison and Support:

• Co-ordinate with all internal stakeholders (Marketing, Sales, IT, Service Delivery and Networks) to deliver excellent customer experience, design value propositions, training intervention for field sales employees, canvassers and DSA partners.
• Work with Finance in canvassers’ payout and DSA commissions in line with set mechanics and consistent timelines to ensure happy feet on street.
• Ensure customer billing accuracy and where issues ensure timely resolution.

Forecasting, Allocation of Sales Target and Reporting:

• Forecasting – monthly sales planning accuracy of +/-5%
• Ensure regional targets are cascaded by Zones and Areas to responsible executors such as ASMs, Shop Managers, Canvassers and DSAs.
• Timely reporting of all activities (Daily, weekly, monthly, quarterly etc.. and as required)

Customer Prospects:

• Conduct customer prospects directly or indirectly through team members, potential customers and other sales leads.
• Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders.

Requirements
Educational Qualifications:

• A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline.

Relevant Experience & Functional / Technical Skills:

• 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level.
• Relevant experience in Telecom industry is desirable
• Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
• Superior written and verbal communication skills.
• Selling skills, organizational skills, and self-directed time management skills
• Ability to plan daily/periodic operations and turn strategy to execution.
• Proficiency in Microsoft Office, especially PowerPoint presentations.

Other requirements (Behavioural etc.):

• High level of professionalism in both appearance and attitude.
• Authoritative, ultra professional experts with an inviting and friendly demeanor
• Demonstrated passion for sales and delivering unparalleled customer service
• Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.
• Patience, flexibility, tact, integrity, and dependability.

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Job Identification: 604

About the Role

• The role will provide professional and strategic consultative services to Line Management in the delivery of HR value propositions in alignment with business and people strategy. Also to ensure necessary operational support for regional team operations.

Responsibilities
Effective Business Partnering:

• Liaise with respective function head in the alignment of general HR strategy with functional strategy.
• Consult with Function Head in promoting best fit HR value proposition 
• Provide support and representation for HR Subject Matter Experts in the functional units.

Effective Headcount Management and Talent Management:

• Ensure efficient and effective headcount manpower planning in line with functional strategic plan
• Champion the identification and deployment of talent in function of primary assignment 
• Facilitate the Performance Management process within function of primary assignment 
• Liaise with Line and Talent Development and Engagement in building people capacity and performance.

Continuously improved employee engagement:

• Facilitate best fit Organizational Development interventions in area of Functional assignment (Skip Level Meetings, Town Hall Meetings, Spot Bonus awards and other R & R initiatives) 
• Implement Culture Change processes 
• Act as employee champion in respective functional area/region 
• Facilitate Employee Engagement cascade and development of action plans 
• Monitor implementation of Engagement Action Plan 
• Champion implementation of HR initiatives in the functional units.

Employee Relations:

• Provide apt advice and counsel to Line on talent management, performance management, conflict resolution and other areas of employee relations. 
• Facilitate and guide various stakeholders on corrective actions, grievances, conflicts and disciplinary procedures 
• Ensure business synchronization across departments within function of primary assignment (e.g. Village Meetings) 
• Ensure resolution of all staff welfare issues within agreed timelines

HR Information Management:

• Design of functional structure in Line with Headcount Management and Organizational Structure policy.
• Conduct trends and report analysis on various HR indices. 
• Provide employee information as required by HR support functions, internal and external audit. 
• Ensure accuracy and management of employee records 
• Provide accurate Payroll inputs (Relocation Allowance, Promotion details, Overtime etc.).

Requirements
Educational Qualifications:

• 1st Degree in Human Resources / Behavioral Sciences / Accounting / Engineering 
• A professional qualification of CIPMN, CIPD, SHRM is required

Relevant Experience & Functional / Technical Skills:

• At least 8-10 years Human Resources experience in a multinational business environment in a HR Generalist role 
• Experience working with organizational leaders to define and execute HR strategies linked to organizational goals 
• Solid problem-solving and business acumen skills 
• Proven organizational development, performance management and employee relations skills 
• Must demonstrate interpersonal savvy with the ability to maneuver through complex situations effectively while building constructive relationships

Other requirements:

• Able to work on a broad variety of projects 
• Solid problem-solving and business acumen skills 
• Strong level of influence and negotiation skills. 
• Able to work efficiently as a team member 
• Ability to build partnerships in a matrix organizational environment along with providing coaching/counseling to all levels within the organization.