High Value Sales Lead (HNI Sales) at SunFi Technology Limited

About the Role:

• As SunFi’s High Value Sales Lead (HNI Sales), you will be the first point of contact for the offline SunFi Concierge referral and outbound channel. You are responsible for engaging with potential SunFi’s customers who are mainly High Networth Individuals or SMEs who can afford solutions from 10 million Naira upwards, either through outright payment or leveraging the Lease to Own facility provided. You will close/ sell eligible consumers and onboard them into the SunFi ecosystem and ensure delightful consumer experiences signaled by their willingness to refer us to other consumers within their network.
• You will also be strategic and analytical when finding solutions to problems to ensure maximum customer satisfaction. As a Sales Lead, you should possess business and technical sales experience, excellent communication skills, understand SunFi’s offering, maintain the organization's core values, and be a SunFi ambassador. Ultimately, you will work closely with the other teams to deliver delightful customer experiences, ensure excellent service standards, and maintain high customer satisfaction.

Responsibilities

• Accountable for managing, i.e., originating and converting High Networth Individuals to a paying SunFi customers.
• Accountable for managing the outbound customer acquisition and conversion process either directly or through our partners.
• Accountable for developing and implementing strategies to ensure continuous customer acquisition success and customer experiences.
• Accountable for real-time resolution to customers' onboarding requests, processing, and closing out deals
• Accountable for being the first point of contact for SunFi’s onboarding customers
• Responsible for supporting SunFi’s customers with onboarding challenges that might reduce conversion.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Collaborating with the Channel Manager to recommend process improvements and sales strategies that will drive growth for the Company.
• Accountable for leading the SunFi Concierge Team under the direction of the channel manager
• Conducts Performance Reviews for Team Members in coordination with the Channel Manager
• Responsible for continuous relationship management for onboarding end consumers, and ensuring SunFi meets and exceeds its expectations consistently
• Partners with User Services, Technology, People Operations, and Finance teams to ensure operational efficiency and customer delight.
• Responsible for working with your Manager and team to ensure KPIs used to project and measure sales performance are established and tracked.
• Develop, maintain, and cultivate close relationships with decision-makers, leaders, and stakeholders of designated clients and partners. Understand their business strategies, priorities, needs, and business processes, present them with strategic solutions, and advise them on how SunFi’s service can improve the lives of their customers.
• Driving and achieving business targets, monitoring business results of designated clients, anticipating challenges, and taking proactive measures to ensure customer delight
• Provide support to sales and customer acquisition initiatives
• Actively promote new SunFi offerings, ensure a delightful customer onboarding process, and assist clients in business implementation
• Keep records of customer interactions, process customer accounts, and file documents
• Develop and continuously improve the customer onboarding process and conversion strategy

Leadership and People Development:

• Support efforts to collaborate with the company’s leadership to train SunFi talent when needed
• Supports the development of SunFi and Concierge Channel Team OKRs and KPIs, including individual KPIs within the team
• A focus on value creation for the company, not task orientation
• Responsible for directing and managing current or eventual Team in organizing online and in-person engagements and activities related to managing B2B and B2C customer relations.
• Display and exercise business leadership practices within the company and with stakeholders.
• Support the recruitment, management, mentorship, and development of current or eventual teams to innovatively and competently deliver the results required of the team. Responsible for performance management, training needs analysis, and optimization of the SunFi Concierge team personnel
• Evaluate, and where possible, build thought leadership within SunFi that enhances the company culture and values
• Conduct weekly informal check-ins with all team members. These are unstructured scheduled meetings in which your team member and you can discuss areas of your interest, professional or personal. Emphasis should be placed on relationship-building
• Runs meetings with current or eventual team with the coaching and support of your Manager, and the Head of the department
• Advocates for the SunFi culture including ensuring team members use video as much as possible during meetings. You must be exemplary

Reporting

• Responsible for structuring and communicating key feedback from Users to Technology, User Services, Platform Finance, and other stakeholders
• Responsible for mastering the SunFi Technology Platform
• Responsible for sales reports on a daily, monthly, quarterly, and annual basis on performance, strategies, OKRs, KPIs, developments, challenges, and other key requirements
• Responsible for recommending and leveraging the right tools for reports and developing insights

Attributes & Skills

• Sales Competency Skills
• Proven record of sales performance
• Technical and Sales Analysis Skills
• Business Analysis Skills
• Good knowledge of Solar Products
• Customer Relationship Management Skills
• Proven People Management Skills
• Proven Relationship Management Skills
• Proven ability to use CRMS such as Zoho, Hubspot, or similar tools to drive customer success
• Technology experience

Time Management Skills

• Proven Collaboration and Negotiation Skills
• Demonstrated Leadership Skills
• Empathy
• Demonstrated excellence in developing effective but aesthetically pleasing, error-free presentations and written communication
• Excellent oral communication skills
• Demonstrated experience and comfort executing customer management initiatives across various customer base

Technology Skills:

• Technical knowledge of all of SunFi’s products & services/ General knowledge of products in the industry
• Demonstrated experience collaborating with Technology and Sales teams to build a better product and deliver delightful customer experiences
• Start-up or fast-paced environment experience

Soft Skills and Collaboration Skills:

• Strong Emotional Intelligence
• Strong Collaboration skills
• Good decision-making skills
• Open-mindedness
• Proven Results Orientation
• Ability to think strategically
• Problem-Solving skills
• Attention to detail
• Ability and willingness to learn
• Positive attitude
• Good interpersonal skills (developed by working in similar or relevant roles)
• Ability to multi-task and take on additional responsibilities in line with the vision of the team

Qualifications

• Bachelor's degree/HND in Business Administration, Marketing and Sales, or any related field.
• Minimum of 3 years of sales experience (or related roles), and at least 2 years of supervisory experience managing a team of at least 2 people.
• Proven record of sales origination and conversion of HNI(individuals and SMEs)
• Proficient with working knowledge of CRM platforms (e.g Zoho/Hubspot etc)
• Background in technical sales in the renewable energy industry is a plus
• Ability to track, process, and analyze data to help with decision-making
• Ability to speak and write the English language fluently
• Comfortable using computers and software as a Service, and able to learn digital applications fast
• Good usage of Microsoft Office (emphasis on Word, Excel & PowerPoint)
• Ability to use Google Suite
• Experience with OKRs and tracking relevant KPIs (e.g. customer satisfaction)
• A customer-oriented attitude

Benefits:

• Comprehensive Family/Personal Healthcare
• Flexible Access to Salary and Employee Support Facilities
• Employee Solar Power Program
• Life and Career Coaching Masterclass Opportunities
• Flexible Access to over 11,000 learning resources and opportunities
• Amazing colleagues and a great work culture
• Team Bonding and a chance to build a world-class Clean Energy FinTech!