Jobs at International Facilities Services (IFS) Group

Job Summary

• The Helpdesk Officer will manage the facilities helpdesk and CMMS/CAFM system, logging, prioritising, and tracking all maintenance requests from receipt through to resolution.
• The role is the operational nerve centre of the FM team, ensuring requests are correctly categorised, routed to the right service team, and tracked against agreed response and resolution timelines.
• The role requires strong organisational skills, clear communication, and a calm, methodical approach, particularly when handling urgent requests.

Key Responsibilities

• Receive, log, and categorise all maintenance requests (phone, email, app, walk-in) into the CMMS/CAFM system accurately and promptly.
• Prioritise and route work orders to the correct service team (HVAC, generator, electrical, plumbing, cleaning, landscaping, etc.) based on defined priority levels (P1–P4).
• Track work orders through to completion, following up with service teams to ensure response and resolution targets are met.
• Acknowledge all incoming requests within target timeframes and keep requesters informed of progress and expected resolution times.
• Escalate overdue, urgent (P1/P2), or unresolved work orders to the Facility Manager or relevant service lead promptly.
• Maintain accurate, up-to-date records in the CMMS, including asset data, work order history, and closure notes.
• Generate routine helpdesk performance reports (ticket volumes, response times, resolution rates) for the FM team.
• Support onboarding of new users to the CMMS/CAFM mobile app and provide basic first-line troubleshooting.
• Maintain a professional, courteous, and calm manner when handling all requests, including from stressed or frustrated requesters.
• Support the Facility Manager with general administrative tasks related to helpdesk and CMMS operations.

Requirements & Qualifications

• OND/HND or equivalent qualification in Business Administration, Facilities Management, IT, or a related discipline.
• Prior experience in a helpdesk, customer service, call centre, or administrative support role is an advantage; motivated candidates without direct FM experience will also be considered.
• Comfortable learning and working with a CMMS/CAFM system for logging, tracking, and reporting on work orders (full training provided).
• Strong organisational skills, with the ability to prioritise multiple requests accurately under time pressure.
• Excellent verbal and written communication skills.
• Good working knowledge of Microsoft Office (Excel, Outlook, Word) or equivalent tools.
• Calm, patient, and professional manner, particularly when handling urgent or escalated requests.
• Reliable and punctual, with strong attention to detail and accuracy in data entry.

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Job Summary

• The HSE Officer will be responsible for embedding and maintaining a strong health, safety, and environmental culture across all Facilities Management operations, covering hard services (generators, electrical, HVAC, plumbing, lifts), soft services (cleaning, landscaping), and security.
• The role includes staff induction, risk assessment, incident management, statutory compliance, and day-to-day safety oversight in a live, 24/7, high-footfall public venue environment.

Key Responsibilities

• Design and deliver HSE induction training for all new staff and subcontractors prior to any site deployment; maintain a complete, signed induction register.
• Develop, maintain, and communicate Risk Assessments and Method Statements (RAMS) for all FM activities, reviewing and updating as scope or conditions change.
• Conduct regular site safety inspections and audits across hard services, soft services, and public areas; track and close out corrective actions.
• Lead incident investigation, reporting, and root-cause analysis for all HSE incidents, near-misses, and non-conformances; maintain accurate incident records.
• Oversee permit-to-work systems for high-risk activities (electrical isolation, working at height, confined space, hot works).
• Monitor and ensure compliance with Nigerian HSE regulations and relevant statutory/environmental requirements (e.g. NESREA) across FM operations.
• Support the Facility Manager and service leads in maintaining statutory compliance certificates and coordinating renewals ahead of expiry.
• Promote a proactive safety culture through toolbox talks, safety campaigns, and visible engagement with the on-site team.
• Act as the immediate point of contact and lead responder for any safety incident on site, escalating per the client escalation framework.
• Maintain HSE documentation, training records, and compliance data on the facility's CMMS/CAFM platform.
• Support emergency preparedness planning and drills (fire, evacuation, critical incident response) across the site.

Requirements & Qualifications

• Degree or HND in Occupational Health & Safety, Environmental Science, Engineering, or a related discipline.
• NEBOSH General Certificate (or equivalent internationally recognised HSE qualification) is required; NEBOSH Diploma or ISPON/IOSH credentials are an advantage.
• Minimum 5 years' HSE experience, ideally within Facilities Management, construction, industrial, or large public-venue/hospitality environments.
• Strong working knowledge of RAMS development, permit-to-work systems, and incident investigation methodology.
• Familiarity with Nigerian HSE regulatory requirements and relevant environmental compliance standards (e.g. NESREA).
• Comfortable working with a CMMS/CAFM system for logging inductions, inspections, and incident records.
• Strong communication and training-delivery skills, with the ability to influence safety behaviour across a diverse workforce.
• Calm, decisive, and effective under pressure, particularly during incident response.
• Willingness to work flexible hours and be on-call for safety incidents outside normal hours.

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Job Summary

• The Lift Operator will be responsible for the day-to-day operation, monitoring, and first-line response for the site's vertical transportation fleet, including passenger lifts, dumbwaiter (service) elevators, and stage/theatrical elevators.
• The role includes basic mechanical and electrical fault-finding to identify and, where safe and appropriate, resolve minor issues, while working closely with the specialist lift maintenance subcontractor on scheduled servicing and compliance work.
• Given the safety implications of entrapment and equipment failure, the role demands strict adherence to safety procedures and rapid response to faults at all times.

Key Responsibilities

• Operate and monitor passenger lifts, dumbwaiter elevators, and stage/theatrical elevators during daily operations and events, ensuring safe and smooth service.
• Carry out daily visual and functional checks: door operation, call button response, cabin condition, emergency alarm/intercom function, and pit/machine room condition.
• Provide first-line response to lift faults, entrapments, or breakdowns, following established emergency procedures and escalating promptly to the Chief Engineer/specialist subcontractor.
• Perform basic mechanical and electrical fault-finding (e.g. door sensor issues, control panel faults, minor electrical connections) within your competence, and safely isolate equipment where required.
• Support the COREN-certified lift maintenance subcontractor during scheduled PPM visits, repairs, and compliance inspections, including access coordination and observation.
• Operate stage elevators safely during productions and events, following strict safety-arrestor and platform-locking procedures.
• Maintain accurate logs of lift usage, faults, and callouts using the facility's CMMS/CAFM platform.
• Ensure lift compliance certificates and safety notices are current and visibly displayed; flag any lapses immediately.
• Respond promptly to lift-related emergency call-outs, including out-of-hours where required.
• Follow safe isolation, lock-out/tag-out (LOTO), and permit-to-work procedures at all times; never bypass safety interlocks or arrestor devices under any circumstance.
• Liaise with the Chief Engineer on defect escalation, spare parts requisition, and non-functional unit tracking.

Requirements & Qualifications

• OND/HND or Trade Certificate in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• 2–4 years' hands-on experience operating and/or supporting maintenance of passenger lifts or similar vertical transportation equipment in a commercial or institutional setting.
• Working knowledge of lift control panels, door systems, and basic electrical/mechanical fault-finding.
• Understanding of lift safety systems (overspeed governors, safety gears, emergency stop, fireman's operation) and the importance of never bypassing them.
• Comfortable working with a CMMS/CAFM system for logging faults and usage (training provided if not previously used).
• Calm and methodical under pressure, particularly during entrapment or emergency situations.
• Willingness to work shifts, be on standby/on-call, and respond to emergency call-outs outside normal hours, including during live events.
• Good communication skills and the ability to work closely with specialist subcontractors and the wider engineering team.
• Physically fit and comfortable working in plant rooms, lift pits, and confined spaces where applicable.

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Job Summary

• The Grounds & Landscaping Specialist will oversee the grounds and landscaping team, ensuring high standards of planting, plant health, irrigation, and general grounds upkeep across the site.
• The role combines hands-on horticultural and equipment expertise with team leadership — scheduling preventive and corrective maintenance, ensuring safety compliance, and liaising with the wider Facilities Management team.
• The ideal candidate is equally comfortable operating grounds equipment personally and directing a team to a consistent, high standard.

Key Responsibilities

• Lead and oversee the grounds and landscaping team (gardeners and equipment operatives), allocating daily tasks and ensuring consistent coverage across all zones.
• Plan and schedule preventive and corrective grounds maintenance: mowing, trimming, planting, watering, fertilising, and pest/weed control.
• Oversee plant health across lawns, beds, hedges, and ornamental planting; diagnose and address disease, pest, or irrigation issues.
• Operate and provide hands-on guidance on ride-on mowers, push-behind mowers, brush cutters, hedge trimmers, chainsaws, and fertiliser spreaders.
• Ensure correct use, upkeep, and basic maintenance of all grounds equipment and tools; manage equipment logs and report faults promptly.
• Oversee irrigation scheduling and water use efficiency across landscaped areas.
• Ensure safety compliance across the grounds team, including safe operation of powered equipment (mowers, trimmers, chainsaws) and correct use of PPE.
• Maintain accurate maintenance records, task schedules, and defect reports using the facility's CMMS/CAFM platform.
• Liaise with the FM site lead and wider engineering team on scheduling, resourcing, and any cross-functional grounds-related issues.
• Support event-based grounds preparation and turnaround for high-footfall periods.
• Train, mentor, and performance-manage grounds team members, supporting their development in horticultural and equipment skills.

Requirements & Qualifications

• OND / HND or relevant certification in Horticulture, Landscape Management, Agricultural Science, or a related discipline (strong hands-on experience will also be considered).
• Minimum of 5 years' experience in grounds/landscaping management, including demonstrable team-lead or supervisory experience.
• Hands-on, practical experience operating grounds equipment — ride-on mowers, brush cutters, hedge trimmers, chainsaws, fertiliser spreaders.
• Sound knowledge of planting, irrigation, plant health, and pest/weed control practices suited to the local climate.
• Comfortable working with a CMMS/CAFM system for logging maintenance activity and scheduling tasks.
• Strong organisational and people-management skills, with the ability to plan work across a team and maintain consistent standards.
• Safety-conscious, with sound knowledge of safe equipment operation and PPE requirements.
• Willingness to work flexible shifts, including weekends, based on operational and event schedules.
• Physically fit and able to work outdoors in all weather conditions.

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Job Summary

• The Plumber will maintain, inspect, and repair the site's full-scope plumbing and water infrastructure, spanning general pipework and fixtures, borehole and pressure/pumping systems, water storage tanks, and the Water Treatment Plant (WTP) and Sewage Treatment Plant (STP).
• The role requires a technician confident working independently on routine PPM and fault-finding across both general plumbing and specialist treatment-plant systems, in a live, 24/7, high-footfall environment.

Key Responsibilities

• Carry out scheduled PPM and repairs on general plumbing systems: pipework, fixtures, fittings, water heaters, and drainage across all zones.
• Maintain and monitor borehole, pumps, pressure management systems, and water storage tanks to ensure consistent water supply.
• Support day-to-day operation and maintenance of the Water Treatment Plant (WTP), including filtration, dosing, and water quality checks.
• Support day-to-day operation and maintenance of the Sewage Treatment Plant (STP), including biological system checks, chemical dosing, and effluent quality monitoring.
• Diagnose and repair leaks, blockages, and pipework faults promptly to minimise disruption and water loss.
• Carry out routine water quality and compliance checks in line with regulatory requirements (e.g. NESREA/NAFDAC-aligned standards) and internal procedures.
• Maintain accurate maintenance logs, test results, and defect reports using the facility's CMMS/CAFM platform.
• Respond promptly to plumbing and water-system emergency call-outs, including out-of-hours where required.
• Follow safe isolation and permit-to-work procedures at all times, including safe handling of treatment chemicals; no bypassing of safety systems under any circumstance.
• Liaise with the Plumbing Lead/Chief Engineer on parts requisition, defect escalation, and PPM scheduling.

Requirements and Qualifications

• OND / HND or Trade Certificate in Plumbing, Mechanical Engineering, Water/Environmental Engineering, or a related technical discipline.
• 3–6 years' hands-on experience in commercial/industrial plumbing, with exposure to pressure systems, pumps, and water storage infrastructure.
• Working knowledge of, or willingness to be trained on, WTP/STP operations — filtration, chemical dosing, and biological treatment processes.
• Basic understanding of water quality and effluent compliance requirements is an advantage.
• Comfortable working with a CMMS/CAFM system for logging maintenance activity (training provided if not previously used).
• Strong fault-finding and diagnostic skills, with a methodical, safety-first approach to work.
• Willingness to work shifts, be on standby/on-call, and respond to emergency call-outs outside normal hours.
• Good communication skills and the ability to work as part of a wider engineering team on a live operational site.
• Physically fit and able to work in plant-room/industrial environments, including confined spaces where applicable.