Jobs at Sundry Foods Limited

Summary

• A Helpdesk Officer is a frontline IT professional responsible for providing technical support and assistance to users within an organization. 
• They act as the first point of contact for resolving IT-related issues, ensuring smooth operation of systems and minimizing downtime. 

Key Responsibilities
User Support:

• Respond to user inquiries via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.

Incident Management:

• Log, track, and prioritize support tickets using helpdesk software.
• Escalate complex issues to higher-level support teams when necessary.

System Maintenance:

• Perform routine checks and updates to ensure systems are functioning optimally.
• Assist with software installations and configurations.

Documentation:

• Maintain records of issues, resolutions, and user feedback.
• Create and update user guides and FAQs.

Training:

• Provide basic training to users on new systems or applications.

Security Compliance:

• Ensure users follow security protocols (e.g., password policies, data protection).

Requirements

• A Degree or Certification in IT, Computer Science, or a related field. Certifications like CompTIA A+, ITIL, Cisco, Oracle or Microsoft Certified, Modern Desktop Administrator are advantageous.
• A minimum of three years relevant experience is required.
• Other Requirements: Microsoft Certification: MCSA, MCSE or MCITP Server Administrator is desirable.

Tools and Technologies

• Helpdesk Software: ServiceNow, Zendesk, Freshdesk, Jira Service Desk.
• Remote Support Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP).
• Monitoring Tools: Nagios, SolarWinds, PRTG Network Monitor.
• Collaboration Tools: Microsoft Teams, Slack, Zoom.

go to method of application »

Locations: Jos - Plateau, Ibadan - Oyo, Ilorin - Kwara, Lekki and Victoria Island, Lagos

Job Summary

• The Buyer is responsible for planning, sourcing, buying and distributing materials for assigned business units thereby ensuring the specified materials are available on time every time and at the right price to meet customer demand.
• The buyer will study and fully understand the materials usage in relations to the revenue for every assigned unit to maximize profits.

Required Skills

• Required Qualification: BSc / HND
• Experience in Supply Chain with core experience Procurement/Buyer
• Extras: Integrity and High Initiative, Customer relations, Communication.