Jobs at JEV Consulting

Job Summary
Are you a visionary leader with a passion for building exceptional projects and teams? Do you thrive in dynamic environments where you can make a real impact? Then Join Us If:

• You are self-driven and don’t require micromanagement
• You see responsibilities, not just tasks or jobs
• You are passionate about delivering exceptional value
• You demonstrate both humility in failures (“Mirror”) and credit-sharing in successes (“Window”)
• You align with our core values of Commitment, Faith, Positive Attitude, Innovation, Teamwork, and Integrity
• Be a part of a company where God is prioritized, and innovation is celebrated.

About the Role

• As the Head of Sales and Customer Relationship Management, you will play a critical role in establishing and managing the SCRMSBU.
• You will be responsible for driving sales growth, enhancing customer experience, and leading a high-performing team. Your role will involve leveraging digital tools, personal branding, and innovative strategies to create visibility and success for the SBU

Job Functions

• The HSCRM will be responsible for establishing and managing the Sales and Customer Experience Management Strategic Business Unit (SCRMSBU) at GroupCo.
• This role is integral to providing exceptional customer-driven value solutions along the home and lifestyle value chain, both to clients withing within GroupCo’s gated estates and to external clients.
• This role encourages leveraging digital tools and personal branding to create visibility for the successful candidate and the SBU.
• We consequently desire people who are authentic, credible, consistent, innovative, embrace digital tools and uphold/ emphasize values.

Key Responsibilities
Strategic Setup and Development:

• Lead the establishment of the SBU.
• Develop and implement the strategic plan for the SBU, aligning with GroupCo's overall vision of providing unique customer driven solutions.
• Develop policies and procedures to enhance operational efficiency.
• Evaluate and seize opportunities for expanding services.
• Drive innovation and digital transformation within the SBU

Sales Force Development:

• Develop and implement sales strategies to achieve revenue targets and expand market share.
• Identify potential clients through various channels, including networking, online research, and attending industry events to build a robust client base.
• Conduct presentations and tours for potential buyers, highlighting the features and benefits of properties to persuade them to make a purchase.
• Engage with potential buyers, understanding their needs, and guiding them through the buying process.
• Engage with potential buyers to negotiate terms and conditions of sales agreements, and working towards closing deals that are beneficial for both the client and the company.
• Recruit, train, and mentor a high-performing sales team focused on customer-centric selling.
• Foster a culture of continuous improvement through sales training and performance evaluations.

Relationship and Experience Management:

• Develop and maintain a robust CRM system to track customer interactions and feedback.
• Design and implement strategies to enhance customer loyalty and lifetime value through personalized experiences.
• Design and implement comprehensive customer experience management frameworks and training modules to enhance customer experience across all touchpoints, ensuring they align with the company's brand and values.
• Analyze the customer journey to identify opportunities for improvement and ensure that each stage of engagement meets customer expectations.
• Collect and analyze customer feedback to gain insights into their experiences and identify areas for enhancement.
• Keep accurate records of client interactions and transactions to ensure compliance and facilitate follow-up actions.
• Resolve customer issues promptly and effectively to maintain high satisfaction levels.
• Analyze customer feedback and market trends to inform service improvements.

Office Management:

• Oversee day-to-day operations of the front office at GroupCo offices.
• Guarantee exceptional customer service and a welcoming environment for clients.

Research and Analysis:

• Conduct comprehensive market research to identify trends, customer preferences, and competitive landscape.
• Analyze data to develop strategies for entering new markets and enhancing customer satisfaction.
• Produce regular reports on market conditions and customer demographics to inform business decisions.

Mortgage Brokerage Services:

• Establish and manage an agency and mortgage brokerage service for real estate transactions within and outside the estate.
• Manage client portfolios and facilitate property and mortgage transactions.
• Build relationships with industry professionals to facilitate smooth transactions.
• Ensure compliance with relevant regulations and provide expert advice to clients.

Channels Development and Management:

• Identify and develop new sales channels to diversify revenue streams (e.g. a Build Mart).
• Collaborate with marketing teams to promote products and services through various platforms.
• Evaluate channel performance and make necessary adjustments to optimize results.

Development and Management:

• Develop a franchise model for expanding GroupCo’s presence in the home and lifestyle market.
• Oversee franchisee recruitment, training, and support to ensure brand consistency.
• Monitor franchise performance and implement strategies for continuous improvement.

Oversight:

• Develop and manage SBU budgets, ensuring cost efficiency and profitability.
• Monitor financial performance of the SBU, ensuring budgetary compliance and profitability and implement corrective actions as needed.
• Prepare financial reports and forecasts for senior management.

Marketing with Personal Brand:

• Utilize Thought Leadership, Networking, Social Media Presence, Public Relations, Corporate Culture Advocacy and other personal branding techniques to promote the SBU.
• Develop and execute marketing strategies that enhance both the personal and SBU brand.
• Engage with industry stakeholders to build the brand's reputation.
• Utilize digital tools and platforms for brand visibility and engagement.

Engagement:

• Engage with internal and external stakeholders to foster collaboration, partnerships, align efforts and ensure a consistent and seamless customer experience.
• Act as the primary point of contact for SBU-related inquiries and negotiations.
• Represent GroupCo at industry events and networking opportunities.
• Reporting and Analysis:
• Prepare and submit detailed reports on sales, customer feedback, and market trends for management review.
• Analyze operational data to identify trends and opportunities for improvement.
• Use data-driven insights to guide strategic decisions.

Performance Metrics

• Successful establishment and growth of the SBU
• Sales growth and revenue generation
• Customer satisfaction and retention
• CRM effectiveness
• Market research and insights utilization
• Brand visibility and budget management
• Financial performance and budget management
• Stakeholder engagement and relationship building
• Innovation in product and service offerings
• Team development and leadership

Skills and Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 5 - 7 years experience in sales, customer relationship management, or related roles.
• Strong leadership skills with a track record of building and developing teams.
• Excellent communication and interpersonal skills.
• Proficiency in digital tools and CRM software.
• Ability to think strategically and innovatively.

Abilities:

• Authentic, credible, and consistent in professional dealings.
• Innovative mindset with a passion for creating customer-driven solutions.
• Strong commitment to upholding company values and enhancing brand visibility.

Competencies:

• Strategic and innovative thinking.
• Customer-focused mindset and a passion for delivering exceptional experiences.
• Ability to manage multiple projects and prioritize effectively.
• Strong interpersonal skills and ability to build and maintain relationships.
• Proficiency in digital marketing and social media engagement.

Environment and Conditions:

• The role may require travel to various project sites and potential markets.
• A dynamic and fast-paced environment with a focus on innovation, customer satisfaction. and continuous improvement.
• Flexible working hours may be required to meet sales targets and deadlines

Career Path:

• Potential for advancement to senior management roles within GroupCo.
• Opportunity to expand the department’s services to a wider market.

Compensation

• Competitive Salary with benefits package including health insurance, retirement plan, performance bonuses, and a stock ownership plan.

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Description 

• Are you a visionary leader with a passion for transforming ideas into reality and creating unique lifestyle communities? Do you thrive in dynamic environments where you can make a real impact?

Then join us if:

• You are self-driven and don’t require micromanagement
• You see responsibilities, not just tasks or jobs
• You are passionate about delivering exceptional value
• You demonstrate both humility in failures (“Mirror”) and credit-sharing in successes (“Window”)
• You align with our core values of Commitment, Faith, Positive Attitude, Innovation, Teamwork, and Integrity
• Be a part of a company where God is prioritized, and innovation is celebrated.

About the Role

• We are looking for an Architect to the Head Creative Services Business Unit (HCBSU) and to spearhead the establishment and growth of our Business and Creative Services Business Unit. This role is perfect for an innovative thinker who thrives in a dynamic environment and is excited about conceptualizing and executing diverse residential and commercial projects

Summary of Job Function

• The HCBSU will spearhead the establishment and growth of the Business Development and Creative Services Business Unit at GroupCo. This role requires a visionary leader who can conceptualize and design unique lifestyle communities and lead the execution of diverse residential and commercial projects for GroupCo and other third parties.
• The HCBSU will work closely with internal teams and external partners to deliver innovative, customer-centric solutions along the dream home and lifestyle value chain. This role encourages leveraging digital tools and personal branding to create visibility for the successful candidate and the SBU.
• We consequently desire people who are authentic, credible, consistent, innovative, embrace digital tools and uphold/ emphasize values.

Key Responsibilities
Strategic Setup and Development:

• Lead the establishment of the SBU.
• Develop and implement the strategic plan for the SBU, aligning with GroupCo's overall vision of providing unique customer driven solutions.
• Develop policies and procedures to enhance operational efficiency.
• Evaluate and seize opportunities for expanding services to third party clients.
• Drive innovation and digital transformation within the SBU.

Land Acquisition:

• Identify and acquire suitable land parcels for development based on the recommendations of the relevant SBU.
• Negotiate land deals and manage relationships with landowners and brokers.

Conceptualization and Design:

• Lead the conceptualization and design of unique lifestyle communities that align with GroupCo's vision.
• Innovate design solutions for unique dream homes with expandability and upgrade options.
• Develop concepts and designs for commercial and mixed-use developments.

Collaboration and Project Viability:

• Work closely with other SBUs to evaluate the financial viability and bankability of proposed projects.
• Foster relationships with architects, engineers, and other professionals to ensure project success.

Design Coordination:

• Partner with structural, mechanical, and electrical engineers to produce technical drawings.
• Ensure designs comply with all relevant standards and regulations.

Entitlements and Permits:

• Secure all necessary permits and regulatory approvals before commencing site preparation activities.
• Navigate regulatory environments to facilitate project approvals and confirm that all actions comply with local zoning laws and environmental regulations.

Site Preparation:

• Oversee site preparation activities to ensure readiness for construction.
• Conduct thorough evaluations of the site to understand existing conditions and identify any potential challenges or requirements for development.
• Develop detailed site preparation plans, coordinating with architects, engineers, and other relevant professionals to ensure all aspects are covered.
• Oversee the clearing of the site, including the removal of trees, debris, and other obstructions.
• Manage grading activities to prepare the land for construction, ensuring proper drainage and soil stability.

Project Monitoring and Quality Assurance:

• Implement systems to regularly track the progress of projects against established timelines and milestones.
• Ensure any delays are promptly addressed with corrective measures.
• Develop and enforce quality standards for materials and workmanship.
• Conduct regular inspections to ensure all work meets these standards and aligns with design specifications.

Landscape and Interior Design:

• Lead the landscape and interior design efforts to enhance the appeal of developments.
• Collaborate with designers to ensure cohesive and attractive environments.

Financial Oversight:

• Develop and manage BDCSSBU budgets, ensuring cost efficiency and profitability.
• Monitor financial performance and implement corrective actions as needed.

SBU Marketing with Personal Brand:

• Utilize Thought Leadership, Networking, Social Media Presence, Public Relations, Corporate Culture Advocacy and other personal branding techniques to promote the BDCSSBU.
• Develop marketing strategies to enhance visibility and attract clients.
• Engage with industry stakeholders to build the brand's reputation.

Stakeholder Engagement:

• Collaborate with internal and external stakeholders, including project managers, contractors, and third-party service providers, to ensure seamless service delivery.
• Act as the primary point of contact for BDCSSBU-related inquiries and negotiations.

Reporting and Analysis:

• Prepare and submit periodic activity reports for management review.
• Analyze operational data to identify trends and opportunities for improvement.

Performance Metrics

• Successful establishment and growth of the BDCSSBU.
• Number and scale of projects initiated and completed.
• Time to Market for each project
• Timely and cost-effective delivery of projects.
• Customer satisfaction and feedback on completed projects.
• Financial performance of the BDCSSBU.

Required Skills and Qualifications

• Bachelor's Degree in Architecture. Masters preferred.
• Minimum of 3-5 years of post-qualification experience in business development, real estate, or creative services.
• Strong leadership and project management skills.
• Excellent communication and negotiation abilities.
• Excellent communication, negotiation, and stakeholder management abilities.
• Innovative mindset with a strong understanding of market trends and consumer needs.
• Understanding of real estate development and market dynamics.
• Proficiency in design software and tools.

Personal Attributes:

• Visionary Leadership.
• Authentic, credible, and consistent in professional dealings.
• Innovative mindset with a passion for creating customer-driven solutions.
• Strong commitment to upholding company values and enhancing brand visibility.
• Strong Communication Skills.
• Problem-Solving Ability.
• Adaptability and Flexibility
• Attention to Detail
• Entrepreneurial Mindset
• Strategic Thinking.
• Integrity and Credibility.
• Digital Proficiency.

Core Competencies:

• Strategic thinking and market analysis.
• Creative design and conceptualization.
• Negotiation and relationship management.
• Stakeholder Management
• Project management and coordination.
• Financial acumen and business case development.
• innovation and creativity.
• Collaboration and teamwork.
• Customer focus and relationship building.
• Resilience and adaptability.
• Leadership and influence.

Work Environment and Conditions:

• This role may require travel to various project sites and potential markets.
• A dynamic and fast-paced environment with a focus on innovation, customer satisfaction. and continuous improvement.
• Flexible working hours may be required to meet project deadlines.
• Familiarity with approvals, permits and other regulations in the industry.

Compensation

• Competitive Salary with benefits package including health insurance, retirement plan, performance bonuses, and a stock ownership plan.

Career Path:

• Potential for advancement to senior management roles within GroupCo.
• Opportunity to expand the department’s services to a wider market.