Job Offers at Renmoney

The position

As Head of Legal & Compliance at Renmoney, you will drive the Legal & Compliance department and ensure the company is protected against legal, compliance, and governance risks at all times.

Key Responsibilities

• Develop and oversee the execution of Renmoney’s legal and compliance strategy
• Lead the Legal and Compliance team whilst ensuring alignment with the Company’s overall objectives
• Provide leadership and guidance on legal and regulatory matters to all business functions including Board members and senior management
• Manage legal issues and risks and ensure that Renmoney is optimally protected against Internal and external risks across all constituencies
• Oversee contract negotiations and overall contract management
• Manage external legal counsel in handling litigation, arbitration, and other legal disputes
• Represent the company in legal proceedings, regulatory investigations, or hearings as required
• Oversee the defense of lawsuits and mitigate any legal risk exposure
• Oversee Renmoney’s corporate governance practices, ensuring compliance with company policies, shareholder agreements, and statutory obligations
• Ensure that Renmoney’s business is conducted with integrity and in compliance with legal and ethical standards
• Prepare and review board materials and presentations regarding legal, compliance and governance matters
• Provide counsel and guidance to all internal constituents to ensure adherence to the company’s Corporate Governance Handbook
• Develop, implement, oversee, and promptly update Renmoney’s compliance programs and policies to meet regulatory requirements
• Monitor regulatory developments and ensure the company is aware of and compliant with regulatory changes
• Conduct risk assessments to identify areas of potential compliance vulnerabilities and recommend corrective actions
• Implement training programs to ensure employees and Board members are aware of compliance requirements
• Serve as the point of contact for regulatory authorities
• Effectively handle regulatory inquiries, audits, and inspections
• Maintain strong relationships with relevant regulatory bodies to ensure compliance

Requirements

• LLB degree from an accredited university and BL from the Nigerian Law School. Masters’ degree will be an advantage, especially from a UK university
• At least twelve (12) years of post-call legal experience with Corporate/Commercial law experience in a reputable law firm or a CBN-regulated entity.
• Proven leadership and team management experience.
• Strong negotiation, communication, and analytical skills. Ability to manage complex legal matters and multiple stakeholders. Extreme attention to detail is a must.
• In-depth knowledge of the finance industry particularly as it relates to banks and other financial institutions.
• Excellent communication skills and impeccable attention to detail

Benefits

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

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The position

The Head, Contact Centre is responsible for leading and managing Renmoney’s contact center operations and sales initiatives. You will be responsible for overseeing the performance of the contact center team, optimizing processes, and driving revenue through effective sales strategies.

Responsibilities

• Lead, motivate, and mentor the team
• Set clear goals and KPIs for the team and ensure alignment with Renmoney’s business objectives
• Provide ongoing coaching and training to enhance the skills and performance of the contact centre
• Develop and implement best practices for contact centre operations to ensure efficiency and effectiveness
• Monitor KPIs such as call volume, response time and customer satisfaction identify areas of improvement
• Regularly review and optimize workflows and processes to streamline operations and enhance customer experience
• Ensure that all customer interactions are handled professionally, efficiently and in accordance with the call centre policies and procedures
• Implement strategies to enhance and improve customer satisfaction and loyalty
• Provide timely resolution to complex customer issues
• Develop and execute (in collaboration with the marketing team) sales campaigns to drive sales and promote Renmoney’s visibility and market share
• Analyze market trends and customer insights to identify opportunities for targeted sales initiatives
• Track and analyze key metrics related to contact centre performance
• Prepare regular reports and presentations to communicate insights and trends for recommendation to the management team
• Utilize data driven insights to make informed decisions and drive continuous improvement

Requirements

• First degree in any related field
• Minimum of 5+ years in a leadership role preferably in a contact centre
• Excellent communication skills
• Sound knowledge of contact centre technologies and best practices
• Analytical mindset with the ability to interpret data and generate actionable
• Results-oriented with a focus on driving revenue and achieving targets