Jobs at Strivo Labs

The Head of Commerce will own and scale Strivo Labs’ end-to-end commercial function. This role is responsible for revenue strategy, marketplace growth, product monetisation, payments and billing systems, partnerships, and go-to-market execution across Strivo’s digital products and platforms.

This is a senior leadership role for a commercially minded operator with deep experience across e-commerce, technology products, SaaS, and financial services ecosystems.

KEY RESPONSIBILITIES

Commercial Strategy & Revenue Growth

• Develop and execute Strivo Labs’ overall commerce and revenue strategy across all products and services.
• Design pricing, packaging, and monetisation models including subscriptions, transaction fees, enterprise licensing, and usage-based billing.
• Own commercial targets, forecasting, and P&L performance.

E-commerce & Marketplace Leadership

• Lead the growth and optimisation of marketplace platforms and client e-commerce solutions.
• Oversee vendor acquisition, onboarding, category management, and merchant performance.
• Drive GMV growth, conversion optimisation, customer retention, and repeat transactions.
• Build strong logistics, fulfilment, and merchant success frameworks.

Product Commercialisation (SaaS & Digital Products)

• Lead go-to-market strategies for Strivo’s SaaS and digital products, including Strivo OmniDial, CRM, automation tools, and portals.
• Work closely with Product and Engineering to align roadmaps with commercial opportunities.
• Drive customer acquisition, retention, expansion, and cross-sell strategies.

Payments & Financial Services Ecosystem

• Oversee payment infrastructure, billing systems, invoicing, settlements, and revenue assurance.
• Manage integrations with PSPs, fintech platforms, and banking partners.
• Implement controls to minimise fraud, chargebacks, revenue leakage, and settlement delays.
• Ensure compliance with applicable financial and data protection regulations.

Sales, Growth & Partnerships

• Build and scale B2B and B2C sales pipelines across Strivo’s offerings.
• Lead strategic partnerships with fintechs, telcos, logistics providers, and technology platforms.
• Develop channel and reseller programmes to accelerate distribution.
• Collaborate with Marketing to drive demand generation and growth campaigns.

Data, Performance & Reporting

• Establish dashboards and reporting frameworks to track revenue, GMV, churn, LTV, CAC, and product usage.
• Use data to inform pricing, growth decisions, and product prioritisation.
• Provide regular commercial performance updates to leadership.

Team Leadership & Operations

• Build and lead a high-performing commerce organisation covering sales, marketplace operations, onboarding, and partnerships.
• Set clear KPIs, accountability structures, and execution rhythms.
• Foster a culture of ownership, speed, and customer focus.

REQUIREMENTS

Experience

• 7–12+ years of experience in commerce, revenue, or growth leadership roles within e-commerce, SaaS, fintech, or technology-driven businesses.
• Proven track record scaling a marketplace, digital product, or technology platform.
• Strong experience with payments, billing systems, and financial services integrations.
• Experience operating across both B2B and B2C models.
• African market experience is strongly preferred.

Skills & Competencies

• Strong commercial and strategic thinking.
• Deep understanding of marketplace economics and SaaS monetisation.
• Excellent negotiation, partnership, and stakeholder management skills.
• Data-driven decision-making and financial acumen.
• Ability to work closely with technical teams and translate product into revenue.
• Strong leadership, communication, and execution capability.

Education

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field.
• MBA or relevant postgraduate qualification is an advantage but not required.

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Strivo Labs is seeking a proactive, assertive, and detail-oriented Loan Recovery Officer to manage defaulted accounts, drive repayment efficiency, and minimise credit losses.

The ideal candidate will excel in communication, negotiation, documentation, and compliance, ensuring recovery processes are handled professionally and effectively.

Key Responsibilities

Loan Recovery & Collection

• Negotiate repayment plans, settlements, and restructuring options in line with company policies.
• Follow up with borrowers on overdue payments via calls, emails, SMS, and field visits (where necessary).
• Recover delinquent accounts while maintaining professionalism and customer relationship standards.
• Escalate chronic delinquent accounts to the Recovery Manager for further actions.

Portfolio Monitoring & Reporting

• Monitor loan accounts daily to identify delinquencies and repayment patterns.
• Maintain accurate records of interactions, commitments, and recovery outcomes.
• Prepare weekly and monthly reports on recovery performance, trends, and risks.
• Track aging buckets and ensure timely follow-up of accounts by priority.

Compliance & Risk Management

• Ensure recovery actions comply with regulatory guidelines, internal policies, and financial ethics.
• Identify high-risk accounts and recommend appropriate recovery strategies.
• Flag fraudulent cases and collaborate with relevant units for investigation.
• Support legal teams with documentation and case preparation when legal action is required.

Customer Engagement & Relationship Handling

• Educate customers on repayment obligations, loan terms, and consequences of default.
• Handle disputes and concerns professionally while maintaining firm control of the conversation.
• Work with customer support and credit teams to resolve account discrepancies.

Process Improvement & Collaboration

• Provide feedback to Credit, Risk, and Operations teams on recurring issues.
• Suggest process improvements to enhance recovery efficiency and reduce loan defaults.
• Collaborate with field agents, legal teams, and external recovery partners (where applicable).

Requirements

• 2–5 years’ experience in Loan Recovery, Collections, Credit Control, or related roles.
• Experience in microfinance, lending, digital lending, or financial services industry is a strong advantage.
• Strong negotiation and persuasion skills.
• Excellent communication, conflict resolution, and interpersonal skills.
• Ability to remain firm, calm, and professional during difficult conversations.
• Good understanding of loan processes, credit risk, and repayment cycles.
• Ability to work with CRM tools, spreadsheets, and recovery tracking systems.
• Strong organisation, reporting, and documentation skills.