Job Opportunities at Personal Trust Microfinance Bank Limited

Job Summary

• The Head of Internal Audit & Compliance is responsible for the development, management and evaluation of internal control systems in the Bank.
• The Internal auditor develops and implements the annual internal audit program and ensures that the audit objectives are met. The job holder provides reasonable assurance on the effectiveness and strength of internal controls.

Duties and Responsibilities

• Develops an annual risk-based internal audit plan and oversee the implementation of the approved plan
• Ensures methodical documentation of work plans, testing results, conclusions and recommendations and ensures follow up on findings and corrective actions.
• Provide technical assistance with investigations, special audits, and provide subject-matter expertise as needed.
• Remains current on audit regulatory oversight trends and develop a risk-based approach incorporated into the annual audit plan.
• Performs regular bank-wide risk assessment to identify significant risks or exposure related to internal controls or compliance with regulatory requirements, efficiency of operations, and accuracy of financial reporting.
• Provides feedback and recommendations on business risks and improving operational efficiencies and processes where appropriate.
• Directs the work of external auditors to ensure the audit work remains within the prescribed guidelines.
• Coordinates and assist with the preparation of Audit Committee materials and participate in audit committee meetings
• Investigates and report to the Audit Committee on activities reported through the Hotline/Whistleblower processes and assist in investigations.
• Initiates policy and process reviews including ensuring they are up to date with all legislations and best practices
• Using problem solving and critical thinking skills to quickly identify internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions
• Lead the setup of the enterprise risk assessment for the bank and developing a risk log
• Conduct follow-up reviews of financial, operational, or regulatory compliance deficiencies noted during audits.
• Implements the anti-fraud campaign and assess compliance
• Prepares monthly regulatory renditions and returns
• Flexibility to carry out any other task as requested by Management

Qualifications

• HND / B.Sc in IT, Information Systems, Mathematics, Accounting, Banking and Finance or a related field
• Evidence of completion/ exemption of/from NYSC
• Evidence of ICAN certification is an added advantage
• Evidence of completion of Microfinance Certification program.

Experience:

• Minimum of five (5) years’ experience in Internal Audit in a Microfinance Bank, financial institution or an audit firm
• Prior managerial experience in similar role or capacity
• In-depth knowledge of Internal control framework for the Microfinance Industry

Skills:

• Strategy planning and implementation
• Organization and time management abilities
• Leadership, team management and mentoring
• Outstanding communication and people skills
• Extensive knowledge of all regulatory policies and procedure
• Proficient writing and delivery of presentations and documentation
• Risk Management techniques
• Proficient writing and delivery of presentations and documentation
• Logical approach to identifying and evaluating issues and problem solving
• Meticulous attention to detail and accuracy
• Ability to multi task and meet tight deadlines
• Ability to interact with senior management and stakeholders, including regulators
• Proficient in the use of MS Office suit
• Unquestioned personal integrity with strong ethics and values.

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Job Summary

• The Accountant is responsible for reconciliation and settlement activities and will provide revenue assurance to the bank.

Duties and Responsibilities

• Ensure daily reconciliation and posting of all of all transactions and provide daily/weekly reconciliation and settlement reports.
• Support the E-business team in resolving settlement and reconciliation matters.
• Monitor income/fees and ensure value is promptly transferred to the bank.
• Verify the incoming and outgoing payments on e-channel accounts.
• Reconcile bank statements with entries in the bank ledger on a daily/weekly/monthly basis and present the reconciliation reports.
• Prepare daily and weekly report on over/under-settlement of transactions.
• Identify, follow up and investigate unreconciled transactions or discrepancies to enable prompt resolutions
• Liaising regularly with various bank account officers on issues relating to direct debits, standing orders, unidentified credits and charges from time to time.
• Monitors the deduction on loan and facilities with various banks and reconciles with terms and conditions in of the offer.
• Develop and maintain business relations with payment partners.
• Liaise with the settlement bank and payment processing companies on potential under-settlement and ensure the resolution of issues identified in line with the company’s policies and procedures.
• Advise the finance team of possible over-settlement for necessary provisions.
• Maintain reconciliation records.
• Rendition of monthly returns and processing of associated payments for FIRS, LIRS and PFAs within seven days of deduction.
• Sending daily dashboard report to management.
• Provide support to another finance team a required.
• Support end of day/month and year process.
• Flexibility to carry out any other task as requested by Management.

Qualifications

• HND / B.Sc in Accounting, Economics or a related field.
• Evidence of completion/ exemption of/from NYSC.
• ICAN or ACCA qualification.

Experience:

• Previous experience as a Reconciliation Officer/Accountant in a financial institution, or microfinance bank will be an added advantage.
• 3 - 5 years of work experience.

Skills:

• Experience reconciling accounting figures and financial records
• Great analytical skills for decision-making and problem-solving
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Advanced computer software skills, including Microsoft Excel
• Organization and time management abilities
• Meticulous attention to detail and accuracy
• Ability to multi task and meet tight deadlines.

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Job Summary

• A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.
• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
• Monitors active loans and enforces collection and recoveries.
• Ensures the achievement of all budget parameters.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking and referrals.
• Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Executes marketing strategy and develops marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.
• Monitors competition by gathering current marketplace information on pricing, products, etc.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Identify potential loan markets and develop r+eferral networks.
• Perform any other duties as may be assigned by Management.

Qualifications and Experience

• Candidates should possess an HND / B.Sc in Social Science or any other related course.
• Evidence of completion / exemption of / from NYSC.
• 3 - 10 years of work experience.
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

• Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
• Proven ability to drive the sales process.
• Strong business sense and industry expertise.
• Basic understanding of sales principles and customer service practices.
• Friendly, helpful, confident and engaging personality.
• Excellent communication and interpersonal skills.
• Ability to work in a goal-oriented environment.
• Ability to work in a team.
• Strong planning, organizational and time management abilities.
• Proficient in the use of MS Office suite.

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Job Summary

• The Branch Manager is responsible for the development, coordination, supervision and implementation of operational and business activities in the branch.
• The job holder implements strategic plans and drives sales target and revenue in line with budgetary projections.

Duties and Responsibilities

• Ensure high-quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes)
• To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
• Proactively identify and assess the risks faced by the branch and reduce the overall exposure by maintaining an effective system of controls.
• Ensure the effective rollout of management initiatives to the branch
• Maintains a high level of integrity and ethical standards
• Manage assets, e.g. cash and cost accountabilities, with emphasis on the containment of controllable costs
• Manage and ensure overall operational readiness/efficiency of branch infrastructure (including, premises, assets, physical security, opening/closing procedures and operational issues such as fraud, losses and differences
• Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated and recommend revision of internal controls where appropriate, to address new or previously uncontrolled risks
• Ensure that dual controls and levels of authority and limits of access to information/systems are adhered to
• Develop marketing and relationship management plans to achieve responsive sales targets for the centers
• Coach the responsive relationship management team on product knowledge,
• Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff
• Prepare a staffing plan to meet service demands in the branches
• Prepare periodic reports including daily, weekly, monthly, quarterly and annual reports
• Achieve volume and revenue target
• Flexibility to carry out any other task as requested by Management

Qualifications

• HND / B.Sc in Science, Social Science or any other related course
• Evidence of completion/ exemption of/from NYSC
• Evidence of completion of Microfinance Certification program.

Experience:

• Minimum of five (5) years’ experience as a Branch Manager in a bank.
• Analytical and practical understanding of workflow, capacity planning / optimization and process implementation
• Proven experience of marketing and negotiating techniques

Skills:

• Basic Financial Analysis - Ability to interpret income statements, balance sheet, cash flow statements and financial ratios.
• Business acumen - Ability to spot opportunities and optimize revenue generation for the business
• Thorough knowledge of standardized banking products
• A good working knowledge and understanding of behavioral credit scoring principles and practices, including an understanding of all SME product
• Extensive knowledge of banking regulations
• Understanding and application of Best Practice in all areas of Operations with the ability to drive efficiency and effectiveness
• Strategy planning and implementation
• Strong planning, organizational and time management abilities
• Excellent computer skills; experience in financial software, Microsoft Office Suite
• Advanced knowledge of regulatory provisions, policies and best practices
• Leadership, team management and mentoring
• Metrics-driven mindset
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Proficient in the use of MS Office suite.