Jobs at Domeo Resources International (DRI)

Main Function

• The Head of Internal Audit is responsible for developing, implementing, and overseeing the company’s internal audit and control systems to ensure financial integrity, operational efficiency, regulatory compliance, and risk management.
• The role ensures that all departments including production, retail outlets, inventory, finance, and procurement operate in accordance with company policies, approved procedures, and industry standards.

Role Responsibilities
Internal Audit Planning & Strategy:

• Develop and implement the annual internal audit plan based on risk assessment.
• Establish internal control policies and audit procedures across all departments.
• Ensure effective audit coverage of production, retail stores, warehouse, finance, and administration.
• Review business processes and recommend improvements to strengthen controls.

Financial Audit & Control

• Conduct periodic and randomised audits on cash, sales, expenses, and financial records.
• Verify daily sales reports from outlets and reconcile with POS and bank records.
• Review payroll, vendor payments, and procurement transactions.
• Ensure proper authorization and documentation of all financial activities.
• Identify and investigate financial irregularities or fraud.

Inventory & Production Audit:

• Audit raw materials, fabrics, accessories, and finished goods inventory.
• Verify stock movement between production, warehouse, and retail outlets.
• Conduct periodic physical stock counts and reconcile with system records.
• Monitor wastage, damages, and losses in production.
• Ensure adherence to approved costing and usage standards.

Operational & Compliance Audit:

• Ensure compliance with company SOPs across all departments.
• Audit retail outlets for adherence to sales, customer service, and cash handling procedures.
• Verify compliance with company policies in procurement, HR, and administration.
• Ensure all operations comply with applicable laws and regulations

Risk Management & Fraud Prevention:

• Identify operational, financial, and compliance risks.
• Develop and implement controls to minimize risk exposure.
• Investigate cases of theft, fraud, misconduct, or policy violations.
• Maintain confidentiality and professionalism in all investigations.

Reporting & Management Advisory:

• Prepare detailed audit reports with findings, risk levels, and recommendations.
• Present audit reports to management and the Board where required.
• Follow up on implementation of audit recommendations.
• Provide advisory support to management on control and risk issues.

Policy Development & Internal Controls:

• Develop and update internal control policies and audit guidelines.
• Ensure proper segregation of duties in all departments.
• Strengthen approval and authorization processes.
• Promote accountability and transparency across the company.

Team Leadership & Supervision:

• Supervise internal audit staff and assign audit tasks.
• Review audit work for accuracy and completeness.
• Train staff on audit procedures and internal controls.
• Ensure high professional standards within the audit unit.

Qualifications and Requirements

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• Professional certification such as ICAN, ACCA, ACA, CIA, or equivalent is required.
• Minimum of 7–10 years experience in audit, finance, or internal control, preferably in retail, fashion, manufacturing, or FMCG.
• Experience auditing inventory, retail outlets, and production processes is an advantage.

Core Competencies:

• Strong knowledge of internal audit principles and financial controls
• Excellent analytical and investigative skills
• High attention to detail
• Strong leadership and supervisory ability
• Knowledge of inventory and retail audit systems
• Good report writing and presentation skills
• Strong understanding of risk management.

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Main Function

• The Client Relationship Executive responsible for managing the front desk, welcoming clients and visitors, handling calls and inquiries, and ensuring a professional and pleasant first impression of the company.
• The role also supports administrative tasks, appointment scheduling, and customer coordination to ensure smooth daily operations within the fashion house.

Role Responsibilities
Front Desk Management:

• Welcome clients, visitors, and guests in a polite and professional manner.
• Ensure the reception area is clean, organized, and presentable at all times.
• Direct visitors to the appropriate department or staff.
• Maintain a professional appearance and attitude at all times.
• Ensure proper visitor record and sign-in where required.

Call Handling & Communication:

• Receive and direct incoming phone calls.
• Respond to customer inquiries in a courteous and helpful manner.
• Take messages accurately and forward them to the appropriate staff.
• Respond to emails or messages assigned to the front office.
• Provide correct information about the company’s products and services.

Client Appointment & Coordination:

• Schedule client appointments for fittings, consultations, or meetings.
• Confirm appointments and remind clients when necessary.
• Coordinate with designers, sales staff, or production team on client visits.
• Ensure smooth flow of clients to avoid congestion.
• Assist in managing walk-in customers.

Customer Service Support:

• Attend to customer’s questions about orders, fittings, or collections.
• Follow up with clients when instructed.
• Escalate complaints or difficult situations to the supervisor.
• Ensure customers feel welcomed and attended to.

Administrative Support:

• Maintain front office records and files.
• Assist with documentation, photocopying, and basic office tasks.
• Receive and record deliveries, parcels, and documents.
• Ensure proper handling of company correspondence.
• Support management with simple administrative duties.

Office Coordination & Access Control

• Ensure the reception and waiting area reflects the company’s brand image.
• Monitor office supplies for the front desk.
• Assist in coordinating meetings when required.
• Support event preparation when needed (fashion shows, client events, etc.).
• Communicate important information to staff when instructed.
• Ensure unauthorized persons do not access restricted areas.
• Report suspicious activities to management.
• Maintain confidentiality of company and client information.

Qualifications and Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or related field.
• Previous experience as receptionist, front desk officer, or customer service staff is an advantage.
• Experience in fashion, retail, or service industry is an added advantage.

Core Competencies:

• Basic computer knowledge is required.
• Good communication skills
• Strong customer service ability
• Good organizational skills
• Ability to multitask
• Basic computer skills (MS Word, Excel, email)
• Professional appearance and attitude
• Good telephone etiquette