Jobs at ipNX Nigeria Limited

Purpose of the Job

• This roles leads and coordinates research and development in geospatial technologies in varied subject matter areas, for instance, the outside plant fibre infrastructure life cycle management, so as to support meeting business and operational performance objectives.
• The roles will be required to produce, and administer databases, perform applications programming, and coordinate projects.

Expected Key Results

• Provide technical expertise in adopting and applying Geographic Information Systems (GIS) technologies as a competitive edge/advantage
• Evolve and deploy suitable geospatial data models to support life cycle requirements of the outside plant infrastructure
• Lead and direct operational use of Geographic Information Systems (GIS)
• Lead Program and Project Management
• Co-ordinate across disparate parties to deliver value.
• Direct development of team members.

Educational Qualifications & Functional Skills

• Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or other related disciplines.
• A relevant advanced degree or any demonstrated combination of experience and education, which provides the applicant with the required knowledge and abilities, would be an added advantage
• Proficiency with database programming languages such as SQL, R and Python.
• Extensive knowledge and ability to perform a diverse array of complex GIS related work will be an added advantage
• Geography - Knowledge of principles and methods for describing the features of land and built environment, including their physical characteristics, locations, interrelationships, and distribution of potential customers.
• Design - Knowledge of design techniques, tools, and principle involved in production of precision technical plans, blueprints, drawings, and models.
• Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various GIS-driven solutions
• Outstanding quantitative skill set, attention to detail and good problem-solving skills
• Analytical mindset and thinking; be able to multitask, think intuitively, analyze information and use logic to address work-related issues and problems
• Innovation - requires creativity, persistence in the face of obstacles and alternative thinking to develop new ideas for and answers to work-related problems
• Excellent written and verbal communication

Work Experience:

• At least 10 years experience in information systems; 3 to 5 years of which experience in the use of GIS technologies and development of relational databases.
• Any demonstrated combination of experience and education, which provides the applicant with the required knowledge and abilities, for instance experience in designing custom applications with relevant programming languages.
• Experience in fiber outside plant (OSP) planning and design lifecycle will be an added advantage.
• Competent in the use of computer productivity tools
• A demonstrated experience in project management will be an added advantage.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Purpose of the Job

• The GIS Specialist position is a geospatial information data analyst role provides that harvests and analyzes varied large geospatial datasets to gain insight and propose recommendations therefrom.
• The role supports the drive to acquire capability for large scale management and operation of fibre outside and inside plant infrastructure assets through its life cycle of producing both operational and strategic plans and designs, deployment, service provisioning, maintenance and general administration.
• The role will primarily manage specific GIS applications and infrastructure that has been acquired and deployed so that value can continually be derived to support competitive business objectives.
• Develop deep insights into geospatial relationships and dependencies in order to proactively meet customer needs.

Expected Key Results 

• Effective GIS operations
• GIS Modeling & Analysis
• GIS working knowledge dissemination
• Incisive GIS-Based Reporting
• Support diverse GIS business application areas

Educational Qualifications & Functional Skills

• Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or related field
• Extensive knowledge and ability to perform a diverse array of complex GIS related work
• Experience with mapping tools such as QGIS and Carto
• Proficiency with database programming languages such as SQL, R and Python
• Experience with GPS measuring tools
• Outstanding quantitative skill set, attention to detail and good problem-solving skills
• Analytical mindset, be able to multitask, think intuitively
• Excellent written and verbal communication
• Good project management skills and possess troubleshooting ability

Work Experience:

• Considerable knowledge and experience of automated mapping and information processing methods and techniques
• Considerable knowledge and experience of the capabilities of automated mapping and geographic information processing systems
• Considerable knowledge and experience of cartographic principles, automated mapping, geographic information system (GIS) database design and structure
• Considerable knowledge and experience of geographic information system (GIS) hardware and software components, data communication and network methods and techniques
• Considerable knowledge and experience to prepare a variety of correspondence and complex reports
• Considerable experience in using spreadsheet and CAD applications like Microsoft Excel and LibreCalc, AutoCAD and FreeCAD, etc

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Purpose of the Job

• This role exists to ensure that acquisition, migration, integration and deployment of geospatial data is consistent in meeting set data design standard and ensuring robust relational database design that is consistent and scalable and meets ongoing requirement of the subject matter area application of the Geographic Information System.

Expected Key Results:

• Evolve and deploy geospatial data architecture frameworks
• Evolve and deploy procedures for geospatial data quality assurance and control 
• Support diverse GIS business application areas

Educational Qualifications & Functional Skills

• Bachelor’s Degree or Higher in Computer Engineering or in a related field such as Computer Science, Engineering, Physics, Mathematics, Operations Research, Information Technology, Management Information Systems, Geographic Information Systems, or Geodetic Sciences.
• In-depth understanding of database structure principles
• Experience with GIS mapping software such as tools such as QGIS, Carto, and ArcGIS is required
• Proficiency with database programming languages such as SQL, R and Python
• Extensive knowledge and ability to perform a diverse array of complex GIS-related work will be an added advantage
• Familiarity with any data visualization tools (e.g. Tableau, D3.js and R)
• Proficiency in MS Excel
• Outstanding quantitative and skillset, attention to detail and good problem-solving skills
• Analytical mindset, be able to multitask, think intuitively
• Excellent written and verbal communication

Work Experience:

• A cumulative proven work experience of at least 5 years as a Data Architect, Data Scientist, Data Analyst or similar role is required.
• Demonstrable experience in data modeling tools is a requirement, for instance, UML.
• Considerable knowledge and experience of geographic information system (GIS) hardware and software components, data communication and network methods and techniques
• Considerable knowledge and experience of automated mapping and information processing methods and techniques
• Considerable knowledge and experience to prepare a variety of correspondence and complex reports

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Purpose of the Job 

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results 

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development

Requirements:

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Purpose of the Job

• To daily provide leadership and direction required to ensure that customer relationships are developed and maintained by providing excellent products and services that add value to the customer while minimizing costs and risk to the company.
• The role will combine the use face-to-face sales activities and management of the activities of Accounts in allocated territory, to gain market share and increase the awareness, appreciation, and understanding of the IPNX Brand.
• The Territory Manager will be the main communication conduit between IPNX and the specific business served in the area.
• To establish and drive individual annual target of  assigned  team members.

Expected Key Results 

• Maintain Industry/ Regional Strategic Leadership   for improved business Performance.
• Business Profitability
• Thorough Understanding of Customers’ needs
• Business Development
• Relationship Management   
• Budget Achievement
• Management of Sector / Industry Team Leads  

Educational Qualifications 

• B.Sc / BA Degree in Business, Finance, Engineering or its equivalent (2.2/Upper Credit Minimum)
• Master’s Degree / MBA is added advantage

Work Experience:

• 5-10 years of sales or related experience Sales management experience preferred
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
• Experience working in the region/sector
• Leadership experience with a strong business acumen and knowledge of the technical market landscape
• Experience in Client Management & Growth Strategies of assigned portfolio of clients
• Have proven results in successfully closing new business, ideally selling to blue chip companies

Functional Skills:

• Ability to penetrate accounts and meet with stakeholders within accounts/ regions/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.
• Excellent quantitative analysis and financial modeling skills; high proficiency in Excel.
• Ability to synthesize information quickly and present insights to senior management.
• Background or demonstrated interest in telecom, technology or media industries.
• Ability to Understand industry trend
• Ability to understand key players and stakeholders within regions / segments
• An active listener, Motivated self-starter, proactive and action-oriented
• Good communication and business writing skills
• Excellent interpersonal, collaboration and problem-solving skill
• Strong persuasive and negotiation skills
• Excellent Presentation skill and customer service capabilities
• Good documentation and process management skills

Other Requirements:

• Customer Focus
• Tech Savy
• Action Oriented
• Drive Results
• Cultivate Innovation
• Ability to optimize work proccesses
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Purpose of the Job

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.
• These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
• In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results 

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Reporting
• Asset Management

Educational Qualifications 

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

Work Experience:

• At least 1 year experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Functional Skills:

• Understanding of Communications Networks. Cisco network certification is required.
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Fluent English
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

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Purpose of the Job

• To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results 

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  * Retail Customers: Restore service failures within 24 hours of its occurrence.
• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
• Implement an FTTH Monitoring application to improve MTTR for faults.
• Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications 

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

• At least 3 years experience within the telecoms space as a Network/Communications Engineer
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Functional Skills:

• Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and minimal supervision, and also as a part of a team.

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

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Purpose of the Job

• Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results

• End User Satisfaction
• Operational Excellence
• End User Productivity.

Educational Qualifications 

• Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related Degree (2.2/ Upper Credit Minimum)

Work Experience:

• 1 - 2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

Functional Skills:

• Experience providing superior customer service and support
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
• Thorough knowledge of voice and data communications techniques and technologies.
• Domain knowledge of Asterisk-based PBX.

Other Requirements:

• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills.

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The Team

• The Systems Infrastructure team is charged with delivering top-level and exceptional infrastructure services to the product and technical teams across the organisation. 
• These services range from hardware, virtual machines and containers to databases, message queues, load balancers and data storage facilities.

This Role

• As a member of the Systems Infrastructure team, the Systems Infrastructure Enginner oversees the delivering, operating and maintaining of IaaS components, including hypervisors, virtual machines and containers.
• Holders of this role will also be involved in the storage and networking aspects of the private and public cloud environments as required to fulfil their duties.
• This is a DevOps role and will be tasked with the migration of legacy environments into modern, scalable platforms.

Minimum Qualifications

• A background in Engineering, Physics, Computer Science or Mathematics would be really cool.
• Open-minded and adventurous, willing and able to learn on the job and try new things
• Result-oriented with emphasis on quality, performance and stability
• At least two years of experience in systems provisioning and lifecycle management
• Linux (CentOS/Rocky and/or Ubuntu)
• QEMU, Libvirt, KVM, LXC/LXD/Docker
• Kubernetes
• TCP/IP, VLAN (Linux bridging and/or Openvswitch)
• NFS, Ceph, Gluster
• Git, Ansible
• Scripting - Python, Bash
• Database knowledge (SQL, KV, JSON document stores)