Senior Product Manager at Reliance HMO

We are looking for an experienced Senior Product Manager who will take on Clinical Tools. This scope is our most user-facing product as it includes telemedicine where we serve more than 20000 enrollees each month. This makes us the largest telemedicine provider in Nigeria and is also a foundational offer to our new markets. Telemedicine is foundational to our mission, as it increases the accessibility of health care, not only with available doctors 24/7 but where we offer delivery of prescriptions within the same day in large cities such as Lagos.

You will own the full user experience, from requesting a consultation through the app, to the doctor handling the consultation, to the internal staff admin to ensure that operations meet SLA and Key success metrics. Aside from the Telemedicine app, you will be responsible for all the Clinical tools we use at our Reliance Family Clinics. This includes the EMR that our doctors work in and the tools used in our pharmacies.

You will have two Associate Product Managers reporting directly to you, so you must have experience managing people to ensure that they grow with the responsibilities.

You will be instrumental in shaping the strategy of our clinical tools and ensuring that we meet the needs of our users when they need us the most. Aside from building on the existing product, you will be instrumental in expanding the telemedicine offer to our new markets, where we will add at least two new markets in 2024, aside from Nigeria and Egypt.

Responsibilities:

As a Senior Product Manager for Clinical Tools reporting to the SVP of Product, you will be required to:

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives
• Evaluate the product’s success and ensure that we use data to drive product decisions.
• Define and align meaningful objectives and key results and own the roadmap for your domain
• Ensure that valuable features, enhancements, and bug fixes are prioritised and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company
• Manage internal and external stakeholders, such as doctors, pharmacists and third-party providers.
• Manage the Associate Product Managers, and set the priorities for the UX Designer in your squad, ensuring that we focus on the most important tasks and grow your junior team members into world-class Product managers.
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users
• Be the expert in knowing who your customer is and what problems you are solving for, always making decisions in favour of the customer
• Be ultimately responsible for making that product valuable and viable

Requirements

• Previous experience as Product Manager (minimum 5 years)
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions
• Experience at a high-growth company.
• Experience working with user-facing products, health care is a plus, not a must
• Proven record of improving product KPI:s that are directly impacting user satisfaction and operational efficiency
• Strong analytical skills, attention to detail and a passion for solving real problems
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
• Data-driven, using numbers to back up priorities and estimate impact before implementation begins of new initiatives
• Experience working in tools such as Mixpanel and Amplitude, to be able to track a product success and give insights on where improvements can be made in the user journeys.
• You have good verbal and written communication skills, the ability to communicate your product vision in simple and easy-to-understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team
• You are an empathetic product manager and are genuinely excited about our mission

Benefits

• Competitive salary and benefits package.
• Premium health insurance package.
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.