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  • Posted: Dec 6, 2023
    Deadline: Not specified
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  • In our 33 year advertising journey we’ve learnt a lot about our craft- like how consumers are bombarded with media messages every day, and how as a defense mechanism their advertising 'walls’ are up. So we don’t just create advertising. We solve problems by telling stories. We’re very proud of our rich heritage. It tells us who we are...
    Read more about this company

     

    Head, Client Service

    Duties

    Consulting 

    • Actively engage the clients in collaboration with other departments. 
    • Actively seek opportunities for growing the agency’s business, build its franchise with current clients and enhance the agency’s creative and brand building reputation, in conjunction with other departments. 
    • Contribute to strategic thinking and provides input and added value to client work. 

    Creative 

    • Help the Creative Team understand the client’s strategic issues and give actionable advice for improvements, for adaptation, as well as onward creative development. 
    • Evaluates creative work to ensure it is in accordance with the brand's brief and strategic needs. 

    Client Relationship Management 

    • Responsible for proffering solutions to the client's needs while maintaining agency efficiency and account profitability. 

    People Management 

    • Ensure team spirit among associates. 
    • Ensure high quality of associates’ work and provide them with training on the job as appropriate. 
    • Delegate tasks and set priorities for all accounts. 

    Qualification & Experience 

    • B.Sc. in Mass Communication, Marketing, or related discipline. APCON membership is an added advantage 
    • Minimum 8 years' progressive work experience in client services with 3 years in a managerial position 
    • Experience in an Advertising Agency is mandatory 

    Skills 

    • Strong marketing research skills 
    • Creative thinking: ability to innovatively solve clients’ problems 
    • Excellent communication and presentation skills 
    • Solid knowledge of budgeting and costing 
    • Excellent interpersonal and people management skill 
    • Indepth persuasion, negotiation and influencing skill 
    • Strong business acumen 

    go to method of application ยป

    Client Service Executive

    The Client Service Executive will:

    • Ensure that day-to-day contact is kept assiduously With the client.
    • Effectively manage campaigns.
    • Gather information from online and offline platforms to observe, report the activities Of competing brands and recommend corresponding action points for in-house accounts in ways beneficial to both the client and agency.
    • Ensure that all work is completed on time, that necessary client approvals are sought at each stage Of the campaign.
    • Ensure that all brand books, progress reports. contact reports. job requisitions, creative briefs, media briefs and budget control documentation is prepared and maintained.
    • Guarantee that all invoices and vouchers (client and suppliers) are checked and executed thoroughly and for profit; close all receivables to ensure little or no outstanding client debts, rnonthly.

    Qualification & Experience:

    • 2 - 4 years in Account Management Preferably in an advertising agency.
    • Proficient in the use Of MS Office tools.
    • Graduate of Mass Communication, or any other related course.

    Skills:

    • Excellent communication skills including writing, speaking, active listening and presenting.
    • Multitasking and time management skills.
    • Knowledge Of budgeting and costing.
    • Strong interpersonal and people management skills.
    • Indepth knowledge Of campaign management and carnpaign management tools/software.
    • We will offer you the opportunity to:
    • Work with some of the industry 's brightest mind in an employee centered and inclusive work environment.
    • Work from home twice a week.
    • Grow and honeyour skill.

    Method of Application

    Interested and qualified candidates should send their CV to Careers@centrespreadgrey.com. The job advert will be active until the role is filled. All shortlisted candidates will be contacted. 

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