Head, Client Service at Centrespread

Duties

Consulting 

• Actively engage the clients in collaboration with other departments. 
• Actively seek opportunities for growing the agency’s business, build its franchise with current clients and enhance the agency’s creative and brand building reputation, in conjunction with other departments. 
• Contribute to strategic thinking and provides input and added value to client work. 

Creative 

• Help the Creative Team understand the client’s strategic issues and give actionable advice for improvements, for adaptation, as well as onward creative development. 
• Evaluates creative work to ensure it is in accordance with the brand's brief and strategic needs. 

Client Relationship Management 

• Responsible for proffering solutions to the client's needs while maintaining agency efficiency and account profitability. 

People Management 

• Ensure team spirit among associates. 
• Ensure high quality of associates’ work and provide them with training on the job as appropriate. 
• Delegate tasks and set priorities for all accounts. 

Qualification & Experience 

• B.Sc. in Mass Communication, Marketing, or related discipline. APCON membership is an added advantage 
• Minimum 8 years' progressive work experience in client services with 3 years in a managerial position 
• Experience in an Advertising Agency is mandatory 

Skills 

• Strong marketing research skills 
• Creative thinking: ability to innovatively solve clients’ problems 
• Excellent communication and presentation skills 
• Solid knowledge of budgeting and costing 
• Excellent interpersonal and people management skill 
• Indepth persuasion, negotiation and influencing skill 
• Strong business acumen