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  • Posted: Aug 26, 2020
    Deadline: Not specified
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    Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Int...
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    Program Manager

    Job number: 888232
    Travel: 0-25 %
    Profession: Engineering
    Role type: Individual Contributor
    Employment type: Full-Time

    Overview

    • Microsoft Teams is on fire! We’re on course to totally disrupt the team collaboration space. Even before we launched the press was calling us “the first product to truly compete against hot group-messaging apps” (PC World), and Gartner called us “a real game changer”.
    • Join us to revolutionize how teams collaborate and work together smarter. It’s not just about email, or files, or chat, or calls - it’s about bringing a team together in a social experience that makes it easy to share and collaborate, have fun, and build upon the capabilities of Office 365.
    • We are creating a new capability in our engineering team to scale customer adoption of Microsoft Teams, and we are looking for customer professionals to drive that effort. We will directly engage with key reference customers to guide their end-to-end adoption of Microsoft Teams, and we will also go deep into specific verticals and regions to better understand and support the adoption of Microsoft Teams and partner solutions. A big part of this function is listening to and channeling customer feedback into meaningful product improvements to drive adoption. Further, we will develop a deep understanding of customer success (and failures) to inform our short- and long-term strategies.
    • The successful candidate will build upon a history of leading successful customer engagements – e.g. in a direct field role or overlay function – with good product and technical sense. Since this is a customer-facing role, travel is to be expected.
    • We operate in an extremely fast-paced environment with rapid exploration, iteration, and execution. Your colleagues will be among the best in the industry - they’ve earned their stripes in startups and v1 products and share an intense passion for delivering an amazing product.

    Responsibilities

    • Own a Teams customer pipeline and executive reporting on adoption
    • Maintain and drive a customer improvement feature backlog.
    • Drive design and development for specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc.
    • Identify broader and/or latent trends and opportunities to drive longer-term investments and product shifts
    • Directly manage multiple key customer accounts as part of a team to manage strategic customers through their adoption lifecycle
    • Build Team capabilities in verticals and regions to complement depth customer engagements
    • Support OneList and other sales signals activities
    • Create a Teams-specific customer connection events
    • Contribute to the overall product strategy and roadmap, as well as stay in sync with end-user features and service infrastructure.

    Qualifications

    • 8+ years of direct customer engagement experience, either in an engineering role with a strong customer focus, or a field role with a strong technical focus
    • Track record of guiding large referenceable accounts from evaluation all the way through deployment at scale
    • Deep understanding of Microsoft field roles and rhythm of business and ability to engage with the field, and leverage them as a force multiplier for adoption
    • Ability to wear many hats and learn quickly, and the temperament to lead a change in direction when needed
    • Creative and critical thinking about customer programs and product capabilities
    • Innate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environment
    • Strong project management, leadership, and cross-group collaboration skills
    • Excellent in-person presentation skills with executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
    • Solid understanding of collaboration technology and global cloud services, and general ability to ramp up and go deep in new technical areas
    • Good problem-solving skills and ability to think strategically
    • Prior experience driving customer adoption of Skype for Business or related products is desired
    • Bachelor's degree in Computer Science or related field is desired.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Savings and investments
    • Giving programs
    • Educational resources
    • Maternity and paternity leave
    • Opportunities to network and connect
    • Discounts on products and services
    • Generous time away.

    go to method of application »

    Full-time Student & Recent Graduate Recruitment: Customer Facing Technologies

    Job number: 847837
    Locations: Johannesburg (MEA-HQ), Gauteng, South Africa - Nairobi, Nairobi City, Kenya - Other, Other, Morocco - Other, Other, Saudi Arabia - Cairo, Cairo, Egypt - Lagos, Lagos, Nigeria - Rusayl, Masqat, Oman - Other, Other, Qatar
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Full-Time

    Detailed Description

    • Are you insatiably curious? Do you collaborate well with others, knowing that better solutions come from working together? Are you motivated every day to empower others to achieve more through technology and innovation?
    • If yes - Our Graduate Experience is designed for you.
    • What's in it for me?
      • Foundation - Microsoft is a workplace unlike any other. Our graduate experience helps new hires hit the ground running, navigate a complex global organization and position themselves for success.
      • Purpose - Our interactive program is designed to complement a graduates day-to-day role. It exposes them to senior leaders and high-level business strategy to ensure they are plugged into the bigger vision.
      • Network - Our graduate experience provides the opportunity to connect and learn from more hundreds of peers and alumni in more than 80 countries – to create professional relationships and cross-cultural experiences that are invaluable to career success.
    • And much more including global networking & mentoring opportunities and full competitive Microsoft benefits package!

    Responsibilities

    • This is where ideas get transformed into technology.
    • By focusing on the technical side of things, you’ll get a first-hand look at our revolutionary business solutions, and a say in how we make good products even better. If all goes well, we may even progress with one of your ideas - an idea that could change the course of technology.
    • Taking on a customer-facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.
    • We have some of the world’s biggest companies as clients. If you like the idea of creating technical solutions to help them overcome their business problems, this is the role for you.

    Qualifications

    • Pursuing or within one year of graduation from a full-time Bachelor’s or Master´s degree
    • Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business innovation or other related fields
    • First practical experiences or internships in IT technology-related fields
    • Combining business acumen with technological experience
    • Well developed communication, presentation as well as analytical and problem-solving skills
    • Negotiation, customer service, and interpersonal skills
    • Passion for technology
    • Fluency in English and local language is required
    • Full work authorization is required.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Savings and investments
    • Giving programs
    • Educational resources
    • Maternity and paternity leave
    • Opportunities to network and connect
    • Discounts on products and services
    • Generous time away.

    go to method of application »

    Account Technology Strategist (Intern) - Customer Facing Technologies

    Job number: 847861
    Locations: Istanbul, Istanbul, Turkey - Johannesburg (MEA-HQ), Gauteng, South Africa - Nairobi, Nairobi City, Kenya - Lagos, Lagos, Nigeria - Dubai (MEA-HQ), Dubai, United Arab Emirates - Other, Other, Qatar - Other, Other, Oman
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Internship

    Details

    • Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.
    • We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.

    Overview

    • The Account Technology Strategist (ATSs) are our enterprise customer's chief architects. Acting as a chief architect offers a high profile, customer-facing role that is the primary technical face and orchestration point for enterprise customers. Successful ATS' have a strong, proven IT background and demonstrated knowledge with a broad range of Microsoft solutions and technologies.
    • As an ATS you must relish the opportunity to build and maintain trusted advisor relationships with technical leads at some of America's largest organizations including CIOs, CTOs, Enterprise Architects, and IT Directors.

    Responsibilities

    • You will be responsible for developing the account technology vision and strategy to support the overall business objectives for Microsoft and customers. The ATS works closely with the Account Executive, Customer Support, Technical Sales, and Business Development sales disciplines to ensure all new sales are well scoped to achieve sustainable business results.
    • ATS' champion their customer success across varying Microsoft solutions, technologies, and channel partners often within multiple accounts. The role includes coordinating and guiding both the customer and Microsoft enterprise account teams on all technical domains.

    Role-specific Qualifications

    • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
    • Combining business acumen with technological experience.
    • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    General Qualifications

    • Currently pursuing a Bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

    We are looking for candidates that have the following qualities:

    • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.  
    • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
    • Resourceful: you have the drive to overcome any obstacle in your work.
    • Customer Focused: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.  
    • Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.  
    • Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Giving programs
    • Opportunities to network and connect
    • Discounts on products and services.

    go to method of application »

    Technical Specialist (Intern) - Customer Facing Technologies

    Job number: 847861
    Locations: Istanbul, Istanbul, Turkey - Johannesburg (MEA-HQ), Gauteng, South Africa - Nairobi, Nairobi City, Kenya - Lagos, Lagos, Nigeria - Dubai (MEA-HQ), Dubai, United Arab Emirates - Other, Other, Qatar - Other, Other, Oman
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Internship

    Details

    • Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.
    • We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.

    Overview

    • Technical Specialist (TS) drive the technical motions within sales driving specific solution area revenue and market share. Based on the tremendous opportunity of digital transformation across every individual and organization, we focus our broad portfolio of assets and go-to-market efforts across four key solution areas: Modern Workplace, Business Applications, Apps & Infrastructure, and Data & AI.

    Responsibilities

    • As a TS, you work alongside Business Development and Solutions Architect teams who source, generate and qualify opportunities within the sales lifecycle. TSs enable, manage, and implement, cutting edge and legacy technologies in large enterprises.

    Role-specific Qualifications

    • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
    • Combining business acumen with technological experience.
    • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    General Qualifications

    • Currently pursuing a Bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

    We are looking for candidates that have the following qualities:

    • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.  
    • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
    • Resourceful: you have the drive to overcome any obstacle in your work.
    • Customer Focused: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.  
    • Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.  
    • Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Giving programs
    • Opportunities to network and connect
    • Discounts on products and services.

    go to method of application »

    Technical Account Manager (Intern) - Customer Facing Technologies

    Job number: 847861
    Locations: Istanbul, Istanbul, Turkey - Johannesburg (MEA-HQ), Gauteng, South Africa - Nairobi, Nairobi City, Kenya - Lagos, Lagos, Nigeria - Dubai (MEA-HQ), Dubai, United Arab Emirates - Other, Other, Qatar - Other, Other, Oman
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Internship

    Details

    • Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.
    • We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.

    Overview

    • A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers.
    • By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business.
    • You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

    Responsibilities

    • You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management.
    • If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.

    Role-specific Qualifications

    • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
    • Combining business acumen with technological experience.
    • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    General Qualifications

    • Currently pursuing a Bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

    We are looking for candidates that have the following qualities:

    • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.  
    • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
    • Resourceful: you have the drive to overcome any obstacle in your work.
    • Customer Focused: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.  
    • Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.  
    • Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Giving programs
    • Opportunities to network and connect
    • Discounts on products and services.

    Method of Application

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