Main Functions
- The General Manager is responsible for overseeing the overall operations and strategic direction of the organisation’s business units
- The role involves driving business growth, ensuring operational efficiency, maximising profitability, and maintaining high standards across all departments.
- The General Manager will provide leadership, coordinate cross-functional activities, and ensure alignment with organisational goals while fostering a culture of excellence, accountability, and continuous improvement.
Role Responsibilities
Strategic Planning and Execution:
- Develop and implement business strategies to achieve organisational goals and objectives.
- Translate strategic plans into actionable operational initiatives. Monitor market trends and identify opportunities for business growth and expansion.
- Drive innovation and continuous improvement across all business units.
Operations Management:
- Oversee daily operations across all departments to ensure efficiency and productivity.
- Ensure all business units operate in line with company policies and standards.
- Identify operational challenges and implement effective solutions.
- Coordinate activities across departments to ensure seamless operations.
Financial Management and Profitability:
- Develop and manage budgets, ensuring cost control and financial discipline.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement strategies to increase revenue and reduce operational costs.
- Prepare and present financial and operational reports to senior stakeholders.
Leadership and Team Management:
- Provide strong leadership to department heads and staff across all units.
- Set performance targets and monitor employee productivity and effectiveness.
- Foster a high-performance culture through coaching, mentoring, and development.
- Promote teamwork, accountability, and effective communication across the organisation.
Business Development and Growth:
- Identify and pursue new business opportunities to expand market presence.
- Build and maintain relationships with key stakeholders, partners, and clients.
- Drive sales and marketing initiatives to enhance brand visibility and revenue.
- Evaluate and implement new business models or service offerings.
Quality Control and Service Excellence:
- Ensure consistent delivery of high-quality products and services.
- Establish and enforce quality standards across all business operations.
- Monitor customer satisfaction and implement improvements where necessary.
- Address customer complaints and ensure timely resolution.
Compliance, Risk, and Governance:
- Ensure compliance with all regulatory, legal, and company requirements.
- Identify business risks and implement mitigation strategies.
- Maintain high ethical standards and corporate governance practices.
- Ensure adherence to health, safety, and environmental regulations.
Resource Management:
- Ensure optimal utilisation of human, financial, and material resources.
- Oversee procurement and inventory management processes.
- Ensure efficient allocation of resources across departments.
- Drive cost-efficiency initiatives without compromising quality.
Reporting and Performance Monitoring:
- Prepare and present regular operational and performance reports.
- Track key performance indicators (KPIs) across all business units.
- Analyse performance data to inform decision-making.
- Provide recommendations for continuous improvement.
Experience/Qualifications
- Bachelor’s Degree or HND in Business Administration, Management, Economics, or related fields
- 5–7 years of relevant work experience, with at least 3–5 years in a senior management role
- Experience in multi-sector operations (e.g., retail, oil & gas, hospitality, or manufacturing) is an added advantage
- Strong understanding of business operations, financial management, and strategic planning
- Professional certifications (e.g., MBA, PMP, or relevant management certification) are an added advantage.
Competencies/Skills:
- Strong leadership and managerial skills
- Excellent strategic thinking and decision-making ability
- Strong financial and business acumen
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to manage multiple business units effectively
- Proficiency in Microsoft Office and business management tools.
Behavioural Qualities/Other Competences:
- Results-driven and performance-oriented mindset
- High level of integrity and professionalism
- Strong leadership presence and confidence
- Ability to work under pressure and meet deadlines
- Proactive and innovative thinker
- Excellent organisational and coordination skills
- Strong negotiation and conflict resolution abilities.
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Main Functions
- The Personal Assistant to the Managing Director is responsible for providing high-level administrative, organisational, and strategic support to the MD.
- The role involves managing schedules, coordinating meetings, handling confidential information, and ensuring the smooth execution of the MD’s daily activities.
- The ideal candidate must be highly organised, discreet, proactive, and capable of working in a fast-paced, multi-business environment.
Role Responsibilities
Executive Support and Calendar Management:
- Manage and maintain the MD’s daily schedule, appointments, and meetings.
- Coordinate internal and external meetings, ensuring proper planning and time management.
- Prioritise appointments and resolve scheduling conflicts efficiently.
- Remind the MD of key tasks, deadlines, and commitments.
Communication and Correspondence Management:
- Handle all incoming and outgoing communications on behalf of the MD.
- Draft, review, and respond to emails, memos, and official correspondence.
- Act as a liaison between the MD and internal departments or external stakeholders.
- Ensure timely and professional communication at all times.
Meeting Coordination and Documentation:
- Prepare meeting agendas, briefing materials, and presentations for the MD.
- Attend meetings when required and take accurate minutes.
- Track action points and follow up to ensure timely execution.
- Coordinate logistics for meetings, including venues and materials.
Confidentiality and Information Management:
- Handle sensitive and confidential information with the highest level of discretion.
- Maintain secure and organised records, files, and documents.
- Ensure proper documentation and easy retrieval of important information.
- Safeguard the company and executive data at all times.
Travel and Logistics Coordination:
- Arrange travel itineraries, accommodation, and transportation for the MD.
- Prepare travel documents, schedules, and briefing materials.
- Ensure all travel plans are efficient and cost-effective.
- Handle last-minute travel changes or emergencies effectively.
Office and Administrative Management:
- Ensure the MD’s office operations run smoothly and efficiently.
- Manage office supplies, documentation, and administrative processes.
- Coordinate with the administrative staff to support executive needs.
- Maintain a well-organised and professional office environment.
Stakeholder and Relationship Management:
- Build and maintain strong relationships with key stakeholders on behalf of the MD.
- Welcome and attend to visitors and guests professionally.
- Coordinate meetings with partners, clients, and government officials.
- Represent the MD in a professional and positive manner when required.
Task and Project Coordination:
- Assist the MD in tracking strategic initiatives and special projects.
- Follow up with department heads on assigned tasks and deliverables.
- Monitor progress and provide status updates to the MD.
- Support the execution of key business initiatives.
Reporting and Documentation:
- Prepare regular reports, summaries, and updates for the MD.
- Compile data and information required for decision-making.
- Maintain records of meetings, communications, and activities.
- Ensure proper documentation of executive decisions and actions.
Experience/Qualifications
- Bachelor’s Degree or HND in Business Administration, Secretarial Studies, or related fields
- 3–6 years of experience as a Personal Assistant or Executive Assistant to senior management
- Experience working in a fast-paced, multi-sector organization is an added advantage
- Strong understanding of office management and administrative procedures
- Professional certification in administration or management is an added advantage.
Competencies/Skills:
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- High level of discretion and confidentiality
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong multitasking and prioritisation ability
- Attention to detail and accuracy
- Ability to work under pressure and meet deadlines.
Behavioural Qualities/Other Competences:
- Highly professional and trustworthy
- Proactive and resourceful mindset
- Strong interpersonal and relationship management skills
- Ability to anticipate needs and take initiative
- Calm and composed under pressure
- Strong sense of responsibility and accountability
- Excellent problem-solving skills.
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