Fresh Vacancies at Vicmart Enterprises Limited

Location: Ibadan, Oyo

Job Description

• Candidate will be expected to advise businesses on technology and how it can help them perform better, then oversee new systems design and development.

Responsibilities

• Negotiate contracts with external providers for services and products which cannot be provided internally and monitor services delivery to ensure that agreed targets and standards are met
• Complete internal/external control by reviewing, tracking and responding to various types of maintenance request
• Hardware/Software procurement
• Conduct Routine hardware and software audits and publish to management
• Liaising with 3rd party vendor for procurement of IT services
• Builds and maintains vendor relationships and manages the purchases/maintenance of all company's IT asset
• Help desk activities for HO and branches
• Serve as the company's network administrator ensuring optimal system availability
• Develop an annual IT action plan and operating budget for the unit and monitor the implementation of these to ensure that finanial target are met
• Manage and supervise both in-house and outsourced IT projects
• Manage the IT budgets for execution
• Oversees the administration and maintenance of Sage pastel software
• Works with accounts department and warehouse to support sage
• Liaises with branches to resolve EPR issues
• Maintain sage User procedure manual
• Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
• Requires advanced verbal and written communications skills in English, in addition to effective interpersonal skills.
• Must have excellent computer working skills
• Must be Process and detail-oriented
• Handles Data Back-up maintenance on pastel
• Maintains all master data process and documentation of company. Maintain data quality and integrity through ensuring compliance with standards as well as efficient data validation process

Requirements

• A University degree/Polytechnic Higher National Diploma in Computer Science/Engineering, Information Technology and related discipline.
• Additional Computer/IT related Certifications will be an added advantage

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Location: Ibadan, Oyo

Job Scope

• Liaising with suppliers to ensure the company is treated well
• Ensuring high quality service delivery to our customers
  • Service quality (SQ) is a comparison of expectations (E) about a service with performance (P) SQ=P-E. A business with high service quality will meet customer needs whilst remaining economically competitive.
  • Improved service quality may increase economic competitiveness.
  • This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes.
• Supervising and doing spot checks to ensure that warehouse supervisors are doing their work well and following due process

Job Functions

• Managing and processing orders for external customers; reviewing their account balances and processing their rebate
• Placing orders with suppliers and ensuring delivery
• Managing company account with suppliers
• Collating and monitoring rebate from suppliers
• Share information about price changes, promos etc with all stakeholders and ensure compliance
• Allocating special stock between reps and other customers
• Ensuring shipment targets by supplier are met
• Target Tracker, Expiry date Tracker, Empties Tracker, Promo Tracker
• Training new hires
• Sort out all issues relating to the warehouse
• Supervising warehouse supervisors and other warehouse staff to ensure that:
  • Due process and procedures are adhered to within the warehouse
  • Data is properly and accurately recorded
  • The warehouse is clean and well-arranged

Key Performance Indicators:

• 90% CFR or 5% order cut - Ensure all customer orders are met in the required quantities
• Customer Satisfaction - 98%
• 2% OOS - Maintain required safety stock at all times
• Zero expired products in the warehouse
• 100% Shipment Targets