Warehouse Manager at Vicmart Enterprises Limited

Location: Ibadan, Oyo

Job Scope

• Liaising with suppliers to ensure the company is treated well
• Ensuring high quality service delivery to our customers
  • Service quality (SQ) is a comparison of expectations (E) about a service with performance (P) SQ=P-E. A business with high service quality will meet customer needs whilst remaining economically competitive.
  • Improved service quality may increase economic competitiveness.
  • This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes.
• Supervising and doing spot checks to ensure that warehouse supervisors are doing their work well and following due process

Job Functions

• Managing and processing orders for external customers; reviewing their account balances and processing their rebate
• Placing orders with suppliers and ensuring delivery
• Managing company account with suppliers
• Collating and monitoring rebate from suppliers
• Share information about price changes, promos etc with all stakeholders and ensure compliance
• Allocating special stock between reps and other customers
• Ensuring shipment targets by supplier are met
• Target Tracker, Expiry date Tracker, Empties Tracker, Promo Tracker
• Training new hires
• Sort out all issues relating to the warehouse
• Supervising warehouse supervisors and other warehouse staff to ensure that:
  • Due process and procedures are adhered to within the warehouse
  • Data is properly and accurately recorded
  • The warehouse is clean and well-arranged

Key Performance Indicators:

• 90% CFR or 5% order cut - Ensure all customer orders are met in the required quantities
• Customer Satisfaction - 98%
• 2% OOS - Maintain required safety stock at all times
• Zero expired products in the warehouse
• 100% Shipment Targets