Fresh Vacancies at Save the Children

Job ID: 190003W9
Location: Maiduguri, Borno
Employee Status: Fixed Term (National position)

Child Safeguarding

• Level 3- The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

Role Purpose

• To be responsible for working with programme staffs and beneficiaries in managing complaints and feedback in the field as well as maintaining the integrity of information received.
• This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.
• This contract length for this position is 8 months.

Key Areas of Accountability
Objective 1: CRM Development, Support, Logistics and Coordination:

• Ensure a proper filing system for all the complaints and feedback received through the helplines
• Support in aggregating CRM data from the field to a summary CRM database
• Support in providing detailed summaries of complaints issues for operational meetings and forums.
• Support in identifying complaint and other feedback trends which indicate where the Programs can improve.
• Support in providing ad hoc reports as requested concerning complaints and other Beneficiary feedback.
• Receive and respond to beneficiary complaints under the direction and supervision of Accountability Officer
• Support in following up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues
• Support in running/managing helpdesks and community notice boards

Objective 2:Routine Monitoring and Evaluation:

• Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring data against performance monitoring plans and frameworks
• Support field teams to collect information on potential case studies and success stories
• Other duties as directed.

Skills and Behaviours (our Values in Practice)
Accountability:

• Accuracy and timeliness in all areas of responsibility
• High level of accuracy in work, and ability to analyse complex sets of relationships and situations
• Holds self and others accountable

Ambition:

• Creating best-in-class EA function
• Future-orientated, thinks pro-actively

Collaboration:

• Working effectively with stakeholders to achieve common goals
• Excellent communication and interpersonal skills
• Builds and maintains effective relationships, with their team, colleagues, members and external partners
• Approachable, good listener, easy to talk to

Creativity:

• Designing more effective admin and data management systems
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency, demonstrates highest levels of integrity

Skills & Experience
Administrative & General Skills:

Education and Experience:

• Bachelor's Degree in a relevant discipline (Health Sciences, Social Sciences, Development Studies or other)
• Candidate must have completed NYSC
• Candidates must have at least a year experience working in a related position in particular Humanitarian experience.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standard, Data Quality Assurance (DQA) is an asset

Knowledge and Skills:

• Skills and experience conducting data verification, analysis, reporting and monitoring
• Excellent interviewing skills
• Experience managing a CRM process
• Ability to lead on detailed logistical tasks such as those required for fieldwork or when organizing events
• Excellent skills in oral and written communications
• Good interpersonal skills, ability to work in a multi-cultural team environment
• Strong quantitative and qualitative analysis skills are an advantage
• Strong organizational, planning and prioritization skills
• Competent and experienced in general office administration, coordination and logistics
• Excellent IT skills
• Fluency in Hausa, Kanuri and English languages is required
• Good writing, editing and presentation skills
• Previous experience in facilitating training, workshops and events

go to method of application »

Job ID: 190002O3
Location: Maiduguri, Borno
Employee Status: Permanent (National position)
Duration: 40 days

Child Safeguarding

• Level 3 - The responsibilities of this post may require the post holder to have regular contact with children and young people.
• As part of these responsibilities the post holder will support the establishment of child safeguarding systems, promote a culture of keeping children safe, and ensure that potential harm to children (by our own staff and/or as a result of how we do our work) is identified and addressed on an ongoing basis.
• The post holder should report and respond to interventions as determined by position related responsibilities identified in the Child Safeguarding Policy.

Background

• The USAID-funded Addressing Education in Northeast Nigeria (AENN) Activity is a three-year education project targeting 302,500 girls and boys in the age group 6 – 15. These target beneficiaries are from 225 communities comprised of internally displaced persons (IDPs) and host community members in Borno and Yobe states. The AENN Activity is addressing their education and wellbeing needs through a combination of both formal and non-formal education interventions. This project aims to strengthen children and community resilience, and to enhance the capacity of duty bearers at all levels, spanning state to community, to support education. The Activity aims to provide quality learning opportunities to out-of-school girls and boys, as well as those who are already enrolled in formal schools. This project utilizes nationally endorsed non-formal education curriculum that is aligned to the state system and provides clear pathways to access formal school and vocational training opportunities.
• Save the Children, FHI360 and Viamo are currently partnering in the implementation of the AENN Activity. The project is being implemented in eight Local Government Authorities (LGAs) spread across Borno and Yobe states. These are five LGAs in Borno State, namely Maiduguri Metropolitan Council (MMC), Jere, Monguno, Dikwa and Hawul and three LGAs in Yobe, namely Damaturu, Bade and Potiskum. The activity targets two hundred and twenty-five (225) communities in these eight LGAs, and 150 communities will be reached in the first year of the implementation of the activity.
• The Activity sets out to achieve four primary results: 1) education authorities have increased capacity to plan, manage and oversee education services; 2) safe education opportunities are available with a minimum package of instructional materials and supplies; 3) teachers deliver conflict-sensitive, quality basic education instruction that improves psychosocial well-being and learning outcomes among all students and 4) diverse community groups work together to equitably increase awareness of education opportunities for all.
• The production of books in the local languages will go a long way in contributing to children’s literacy skills development. The Kanuri readers that will be developed will complement the Hausa language readers that are available through other programs such as RANA and will be used in community-level activities. They will also be available as supplementary reading materials for Non Formal Learning Centers. The readers will also contribute to the realization of Result Area 2: safe education opportunities are available with a minimum package of instructional materials and supplies. 

Methodology:

• The book development consultant will develop reading materials in Kanuri and Hausa languages.
• The consultant will prepare a comprehensive book development work plan covering the 40 working days of consultancy.
• S/he will also prepare an inception report.
• The consultant will work in consultation with children and community members.
• S/he will conduct community-level gatherings to explain the project.
• S/he will generate a list of potential story ideas, work with children and others in the community to tell the story and capture the telling of the story in text and illustrate the text.
• S/he will prepare and present a mid-term book development progress report.
• S/he will share text and illustrations with relevant project staff, notably the Context Sensitive Education Advisor and Non Formal Education Specialist, to ensure the messages are appropriate, conflict sensitive, gender sensitive, and finalize all stories in preparation for printing.
• The consultant will prepare and present the final book development report.

Deliverables:

• The consultant will ensure that the content has clear stories or themes that positively depict girls and women, characters with different physical, mental, social and emotional abilities. The supplementary readers need to enliven reading for fun and enjoyment at home and community and should reinforce positive themes and concepts that are common to the local and national curriculum.

The deliverables will include, but not limited to the following:

• Book development work plan and inception report
• Mid-term book development progress report
• Draft text and illustrations for review by project staff
• Formatted, proof read and finalized stories ready for printing
• Final book development report

Qualifications

• At least a University Degree in Literature and study of language
• An experienced writer of children's story books in Kanuri and Hausa languages
• Advanced Kanuri language skills
• Advanced Hausa language skills
• Advanced English language skills
• Advanced computer literacy and desktop publishing skills
• Positive social skills
• Conversant with the Northeast Nigeria context
• Conflict and culture sensitive 
• Commitment to and understanding of Save the Children’s aims, values and principles

Application Requirement
All expressions of interest should include:

• Cover letter: A short (maximum one page) letter addressing the methodology and deliverables criteria
• Technical Proposal (maximum 4 pages) highlighting: brief explanation about previous experience in book development in Hausa and Kanuri languages; understanding of the TOR, description of the specified methodology and the task to be accomplished as well as draft work plan.
• Detailed CV (maximum 4 pages)
• A financial proposal (in Naira) providing cost estimates for services rendered including daily consultancy fees.
• Copies of relevant previous survey reports (to be kept confidential)