Fresh Vacancies at Netcom Africa

Location: Victoria Island, Lagos

Short Summary of the Job

• Reporting to the Head of Engineering, this role will be responsible for participating in IP network operation, infrastructure connectivity and security planning as well as development.

Key Duties & Responsibilities

• Participate in IP network operation, infrastructure connectivity, security planning as well as development
• Support network design and implementation for core and client networks
• Ensure all IP devices are secured and within operational limits
• Support daily IP network operation, project management and services monitoring
• Conduct network analyzing and troubleshooting
• Coordinate with Regional IP Registry
• Document all network changes
• Other task assigned by line manager

Education and/or Professional Qualifications

• Bachelor's Degree in Electronics/Communications/Network/Computer Engineering (or equivalent)
• IP Certification, preferably from Cisco on CCNP level equivalent or above.

Essential Skills/Knowledge:

• A minimum of 5 years of experience in IP Network and System Support
• LAN/WAN technology including: TCP/IP (routers, configuration and setup), Security (firewalls - Cisco, Juniper, Barracuda), Network management (switches, hubs, fiber-optic, cabling, packet sniffing)
• Advanced knowledge in Router, Catalyst, Load Balancer, Firewall, Security, Internet Connection, EIGRP, OSPF, BGP4, VPN, Frame Relay, TCP/IP, LAN/ WAN, VLAN, Spanning Tree, Ethereal
• Knowledge in Unix/ Linux, Shell script, IDS, QoS, Video/ Streaming Protocols,
• Experience designing last mile access solutions for different environments (DSL, microwave radio, PTP and PTP radio, fibre etc.)
• Strong written and oral communications skills in English
• Willing to perform work or provide support outside office hours
• Highly motivated and resourceful
• Must be a team player and be able to prioritize different request and requirements
• Hand-on design and operation of network like BGP and MPLS

Desirable Skills/Knowledge:

• Experience in ISP and managing a sizable IP network
• Experience in liaising with Regional IP Registry (APNIC, RIPE, AfriNIC etc)
• Knowledge of structure cabling and VoIP.

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Location: Victoria Island, Lagos

Short Summary of the Job

• The Head of the Product Engineering team have two main functions.  First is to keep all existing products and activities running within agreed KPI’s.  Secondly, to develop and manage future products.

Key Duties & Responsibilities
Keeping things running:

• Deliver all standard and non-standard bill of materials (BOM’s), proposals, project network architecture (PNA’s)
• Ensure that all BOM’s and proposals are technically and financially sound to meet both client’s and Netcom’s objectives and are within the timelines set by all stakeholders
• Attend client product presentation, requirements gathering and other matters as requested by both internal and external stakeholders
• Ensure that the PLC documentation of all current products are updated
• Manage all Product Engineering staff, set KPI, perform KPI evaluations
• Cooperate with HR in event of staff movement (addition/reduction)
• Serve as level 3 support for any technical issue on delivered products

Planning for future products:

• Lead the product steering committee in identifying products that Netcom will pursue on an agreed timeframe
• Execute PLC phases for selected products up to launching (business investigation, design and planning, testing and roll-out)

Education and/or Professional Qualifications

• BS degree required in Computer Science or Engineering
• ISO 9001:2000 and TL 9000 training and/or experience

Essential Skills/Knowledge:

• Proven senior IT and telecommunications hands-on and management experience.
• Proven track record of driving and defining complex projects
• Ability to manager all stakeholders on all running and planned projects
• Ability to inspire, command, manage and lead staff of possibly multi-cultural in nature
• Exceptional written and communication skills are essential
• Experience of managing multiple IT and telecommunications disciplines i.e. software development, technical support, systems architecture, etc.
• Advanced level understanding in network, transmission and server systems fields
• In depth experience of negotiating with and managing third parties
• Working knowledge of Project Management methodologies
• Ability to use MS Word, Excel, Office and non-windows operating system
• Ability to manage competing demands in an environment with frequent changes, delays, or unexpected events.
• Ability to lead and guide others in a collaborative work environment.
• Skill in analysis, developing alternative courses of action, and decision making.
• Ability to establish and document procedures.
• Ability to manage individual and group projects.
• Ability to originate change and influence others at all levels of the organization.
• Must be able to travel, and work off-hours to accommodate project deliverables and deadlines.

Desirable Skills/Knowledge:

• Effective presentation and communications skills
• Pathloss transmission planning tool

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Location: Victoria Island, Lagos

Job Descriptions

• Business Analyst will under general direction, conduct business and systems analysis, manage feature scope, lead software and process design changes, and generate application documentation.
• Business Analyst will work directly with clients to gather requirements, and be the technical liaison between the software development team and the business customers.
• The business Analyst will work closely with our Software Development and Project Manager in assisting in project direction and requirements gathering.

Key Duties & Responsibilities

• Lead business and technical analysis sessions to support new development efforts to meet current and projected business needs of Netcom clients.
• Quickly understand the business issues and data challenges of functions within Netcom client’s environment.
• Provide expertise on the systems capabilities / limitations as it relates to business goals.
• Prepare impact and opportunity assessments regarding the cost / benefits of proposed projects.
• Align stakeholders on business requirements, system requirements, program functions and strategy.
• Prepare use cases and formal requirements documentation and user guides
• Drive the implementation of technology and process solutions from concept to completion.
• Provide analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Assist / Author in the development of test plans.
• Assist / Author in the development of training and/or technical documentation.
• Act as liaison between the Technology department and other business units.
• Communicates needed changes to development and business units.
• Assists in enforcement of project deadlines and schedules.

Essential Skills/Knowledge

• Candidate must be a team player with excellent communication skills and have the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the development and mentoring of his team mates.
• Substantial business analysis experience and ability to demonstrate attention to detail.
• Ability to work in a fast pace environment and work on multiple projects at one time.
• Strong interviewing and elicitation skills with a solid understanding of engineering processes and discipline.
• Solid understanding of Software Development Life Cycles, user interface / interaction design in as applicable to enterprise software and web-based applications
• Experience in documenting business requirements, use cases, activity diagrams, UML& Structured Analysis
• Experience in developing training materials and in training end users.
• Experience in collaborating with remote / satellite teams will be advantageous.
• Demonstrate strong customer service orientation and be able to communicate difficult /sensitive information tactfully.
• Good written and verbal Communication skills to communicate effectively to both technical and non-technical personnel.
• Ability to listen, learn and improve within the role, demonstrate commitment to quality.
• Is able to work on own initiative and / or part of a team. Be organised, analytical, make sound decisions and seek resolutions.
• Is able to think outside of the box to spot opportunities to improve, make suggestions both to colleagues and seniors.
• Is approachable, respectful and friendly to everyone in the Organisation and to any external stakeholders.
• Is open and honest and positively accept constructive criticism
• Is flexible in terms of time management and can adapt to the needs of the business.
• Respects the importance of good time keeping, punctuality and reliability and puts it into practice
• Takes responsibility and accountability of one’s actions and makes informed decisions.

Desirable Skills/Knowledge

• Hands on experience with configuration of ERP systems
• Knowledge of Microsoft Dynamics, Oracle, Navision et al
• Knowledge of Basic programming languages

Education

• A bachelor degree (e.g. Engineering, Computer Science, Business) or equivalent experience.
• ISO 9001:2000 and TL 9000 training and/or experience.

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Location: Victoria Island, Lagos

Short Summary of the Job

• To support and maintain all IT architecture both internal and in client’s location.  This position is also responsible for administering up to 100 desktops as well as all company servers, printers, phones, and other peripherals.

Key Duties & Responsibilities

• Configures, tests, and maintains LAN/WAN equipments and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented networks
• Provide network–related user issues as escalated
• Assist in network project design and implementations
• Maintain and support company’s LAN/WAN environment
• Daily maintenance and problem resolution
• Maintain necessary documentation on both network issues and projects assigned
• Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
• Set-up of computers for staffs
• Troubleshoot application and hardware issues on both user and server levels
• Aid in maintaining that all servers/computers/peripherals are in good working condition
• Perform servers and other computer asset maintenance (regular and ad-hocs)
• Maintain hardware and software updated inventory
• Resolve all application (emails, applications, etc) related issues
• Participate in designing and implementation of various systems/application projects as requested by the client.

Essential Skills/Knowledge

• Minimum of 3 years' experience in IP network maintenance and troubleshooting
• Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc)
• Advanced knowledge in SNMP and other network management protocols/systems
• Advanced knowledge in QoS principles and use of different QoS appliances
• Able to identify network issues, propose and implement actions to resolve the problem
• Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting
• Must be highly resourceful
• Able to complete tasks with minimal supervision
• Must be a team-player
• Certifications (CCNP/CCDA/CCIP) is a plus
• Understanding of wires and wireless basic networking
• Ability to use an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on a Microsoft Windows System
• Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
• Understanding of hardware configuration of both Apple and Windows devices is highly desirable
• Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
• Ability to work under pressure
• Ability to document activities and issues
• Ability to support basic applications like MS Office and others
• Must be a team-player
• Certification on Apple environment is a plus.