Business Analyst at Netcom Africa

Location: Victoria Island, Lagos

Job Descriptions

• Business Analyst will under general direction, conduct business and systems analysis, manage feature scope, lead software and process design changes, and generate application documentation.
• Business Analyst will work directly with clients to gather requirements, and be the technical liaison between the software development team and the business customers.
• The business Analyst will work closely with our Software Development and Project Manager in assisting in project direction and requirements gathering.

Key Duties & Responsibilities

• Lead business and technical analysis sessions to support new development efforts to meet current and projected business needs of Netcom clients.
• Quickly understand the business issues and data challenges of functions within Netcom client’s environment.
• Provide expertise on the systems capabilities / limitations as it relates to business goals.
• Prepare impact and opportunity assessments regarding the cost / benefits of proposed projects.
• Align stakeholders on business requirements, system requirements, program functions and strategy.
• Prepare use cases and formal requirements documentation and user guides
• Drive the implementation of technology and process solutions from concept to completion.
• Provide analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Assist / Author in the development of test plans.
• Assist / Author in the development of training and/or technical documentation.
• Act as liaison between the Technology department and other business units.
• Communicates needed changes to development and business units.
• Assists in enforcement of project deadlines and schedules.

Essential Skills/Knowledge

• Candidate must be a team player with excellent communication skills and have the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the development and mentoring of his team mates.
• Substantial business analysis experience and ability to demonstrate attention to detail.
• Ability to work in a fast pace environment and work on multiple projects at one time.
• Strong interviewing and elicitation skills with a solid understanding of engineering processes and discipline.
• Solid understanding of Software Development Life Cycles, user interface / interaction design in as applicable to enterprise software and web-based applications
• Experience in documenting business requirements, use cases, activity diagrams, UML& Structured Analysis
• Experience in developing training materials and in training end users.
• Experience in collaborating with remote / satellite teams will be advantageous.
• Demonstrate strong customer service orientation and be able to communicate difficult /sensitive information tactfully.
• Good written and verbal Communication skills to communicate effectively to both technical and non-technical personnel.
• Ability to listen, learn and improve within the role, demonstrate commitment to quality.
• Is able to work on own initiative and / or part of a team. Be organised, analytical, make sound decisions and seek resolutions.
• Is able to think outside of the box to spot opportunities to improve, make suggestions both to colleagues and seniors.
• Is approachable, respectful and friendly to everyone in the Organisation and to any external stakeholders.
• Is open and honest and positively accept constructive criticism
• Is flexible in terms of time management and can adapt to the needs of the business.
• Respects the importance of good time keeping, punctuality and reliability and puts it into practice
• Takes responsibility and accountability of one’s actions and makes informed decisions.

Desirable Skills/Knowledge

• Hands on experience with configuration of ERP systems
• Knowledge of Microsoft Dynamics, Oracle, Navision et al
• Knowledge of Basic programming languages

Education

• A bachelor degree (e.g. Engineering, Computer Science, Business) or equivalent experience.
• ISO 9001:2000 and TL 9000 training and/or experience.