Fresh Vacancies at Greenlight Planet

Locations: Okenne, Anyingba - Kogi (with 70-80% of time spent in the field)  Application Link

Location: Sango and Ilaro, Ogun (with 70-80% of time spent in field)   Application Link

Locations: Calabar and Ogoja - Cross River (with 70-80% of time spent in field)   Application Link

Reporting to: State Business Manager, West Central

Job Details

• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  
• If this sounds like you, we would love to hear from you.

The Role

• We are looking for an eager, hard-working, well organized, highly analytical individual to join our Risk department as an Area Customer Loyalty Executive.  
• The Employee will be responsible for leading the efforts and processes related to collections of our PAYG (Pay as You Go) products in the field. 
• She/He will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations. 

Responsibilities
Key responsibilities for the role include:
Intervene on the field when the collection score is:

• Visit 5 concerned EOs (Energy Officers) with collection score
• Agree upon a plan with Head of Sales every Friday evening (for the next week Monday to Friday), as well as provide the detailed update on observations found. 

Intervene through field staff on EOs whose Collection Scores are greater than 50:

• Once a week call all the ASMs affected and record feedback on a Google sheet with related details about the situation and the ASM’s plan to get it sorted. Following each call expect to see log in or Kazi calls being made by the ASM. 80% of calls should result in at least 5 successful Kazi calls made by the ASM.

Driving Kazi app awareness, effectiveness and understanding in the field:

• Become the main point of contact for Kazi related requests and issues among the field staff. 90% of issues related to Kazi should be managed and followed up directly by the role. Keep track on a Google sheet of all the issues raised by the field staff and EOs as well as post requests for new improvements to be made on the pipeline kept by the developer.

Ensure repossessions become standard practice in the field with all repossession activity driven by the Kazi app:

• Gradually increase the ratio of spontaneous / assisted repossessions to 90% and maintain the ratio above 90%
• 80% of due repossessions to be made or attempted within 2 weeks from the due date (60) days
• Hiring and Manage the team of Collection Associate (Typically 1 per region) who would perform or help in the above-mentioned tasks in your area. 

Requirements
The ideal candidate has:

• Degree / Diploma in Social Sciences or related subjects
• At least 3 years of work experience especially in the field. Preferably having worked in Solar energy Industry, Microfinance or Telecom
• Strong customer service skills, know how to talk and negotiate with customers, experience in loan collection and customer database maintenance is an added advantage
• Strong communication skills both in English and the local dialect of the area
• He/ she is self-motivated, process and result oriented, able to work Independently in challenging environments
• Passionate about working with rural consumers and resolving their issues.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

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Reporting to: Business Manager, North Central

The Role

• Greenlight Planet is looking for a Sun King Store Executive to be responsible for ensuring that the overall performance targets of the Sun King Store in Gombe is met, both in terms of quality and quantity.
• The team you would join: Sun King EasyBuy Direct Sales, NigeriaGreenlight’s pay-as-you-go (PAYG) direct sales channel is rapidly growing its presence in Nigeria, and we are looking for experienced sales leaders to join our team.  Our PAYG enabled products allow consumers to pay for their Sun King products over a period of 4-18 months.  
• The inbuilt PAYG technology enables customers to pay for a few days’ or weeks’ worths of energy at a time, and it monitors how far they have progressed towards the completion of their payment plan.
• The Sun King EasyBuy Direct business launched in Nigeria in 2017 and as of June 2021 employs more than 230 people.  
• Based on significant growth in the market, we are rapidly expanding our presence to broaden our reach to under-electrified households in Nigeria.   

Key Responsibilities
Key responsibilities for the role include:

• Stock Management: Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers) ensuring they receive first-class support
• Reporting: Prepare and submit regular and ad hoc reports on       
• Stock holding - weekly
• Store management – System failures, Alarm performance, repairs, security issues etc.
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products available in the field
• Asset Management: Safeguard company assets to avoid losses, damage and ensure risk aversion in running the shop facilities.
• Store Management: Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.
• Regulatory Compliance: Track and update the headquarters on any changes in regulation that affect the store operations
• Sales Operations Support: Provide maximum support to the sales team in stock management, sales generation and maintaining best in class relationships with energy officers and a team leader in the AHQ.
• Budgeting and Cost Tracking: Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

Requirements
The ideal Sun King Store Executive:

• Has a minimum of a Bachelor’s Degree or equivalent from a recognized institution.
• Has at least 2 years experience in a similar role – preferably in a customer-facing and stock management role.
• Possess customer service skills and values the representation of the voice of the customer.
• Strong collaboration and problem-solving skills.
• Strong computer skills – MS Excel skills mandatory.
• Experience in the use of technology – smartphone and web-based applications.
• Is honest, trustworthy and possesses a high degree of personal integrity and professionalism.
• Demonstrates sound judgment, excellent analytical, interpersonal, communication, presentation and reporting skills.
• Is results-oriented with the ability to multitask and meet strict deadlines.
• Good communication and interpersonal skills.

Remuneration
What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.