Fresh vacancies at Greenlight Planet

Reporting to: Operations Manager

Job Details

• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.
• If this sounds like you, we would love to hear from you.

Key Responsibilities for the Role

• Receives, stores, and issues supplies, products and equipment.
• Supervising order picking and order filling by 3PL
• Routing and scheduling of dispatches and holding the courier accountable for any misroute
• Product handling and maintenance of inventory records.
• Preparation of management’s reports at regular intervals.
• Age analysis of products at regular intervals.
• Periodic Spot check and stock take
• Supervise the raising of the waybills for the last mile
• Supervising the Quality Control process for imports and returns at the warehouse
• Supervising the arrangement of the warehouse and ensuring adherence to set SOPs
• Supervising cleanliness and warehouse etiquette
• Ensuring that stock received is put away in accordance with the best practice of FIFO

Requirements
The ideal Warehouse Associate:

• Minimum of BSc or HND in Supply Chain or its equivalent in related disciplines.
• At least 2 years experience in inventory management.
• In-depth knowledge of MS Word and Excel skills is essential.
• Basic experience in the use of ERP systems.
• Completion of NYSC is mandatory. 

Remuneration

• Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

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Job Location: Benin, Edo State
Reporting to: Zonal Business Manager, East Zone.

The Role

• We are looking for hard-working, well organized and highly analytical individual to join our Risk department as a Regional Customer Loyalty Executive.
• The Employee will be responsible in leading the efforts and processes related to collections of our PAYG products in the field.
• He/She will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

Key Responsibilities

• Analyzing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers;
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate the challenges of disabled lamps and repayments;
• Providing a weekly update to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights;
• Designing, piloting and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction;
• Working with Area Business Managers and Energy Officers to repossess products from delinquent customers on cases where direct intervention is required;
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team;
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents, etc., as per the processes laid out by the Risk function;
• Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues;
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time;
• Recruiting cash collection centers and set up for the key collection area.

Key Result Areas:

• Intervening in the field wherever the collection scores is below target.
• Ensuring voluntary repossessions become standard practice in the field with spontaneous repossession and assisted repossessions reduced to the most difficult cases of tampering;
• Ensuring Zero First Pay Default rates (First Pay Defaults, are customers who make only the down-payment and never make any further payments;
• Updating area/regional leadership on collection exposures, weekly through follow-up payments aligns to targets set for each region;

Role Qualifications

• Bachelor's Degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields;
• At least 2 years of work experience in a similar position with field experience and working with rural customers;
• Passionate about working in the field to drive collections, resolving issues and enhancing the customer experience;
• Strong experience from Microfinance/banking underground on Credit Collections is preferred;
• Must have good analytical, communication & interpersonal skills;
• Must reside in Benin or willing to relocate.
• Conversant with the East central terrain ( Warri, Auchi, Asaba, Benin )

Desired Characteristics:

• Excellent interpersonal skills;
• Clear and straight to the point communication skills with fluency in English;
• Clear thinking/problem-solving ability;
• Passionate about working with rural customers & resolve customer issues;
• Excellent attention to details;
• Excellent issue-tracking and resolution skills;
• Able to handle multiple tasks at the same time diligently and accurately;
• Work with multiple sales teams and cross-functional teams seamlessly;