Fresh Jobs at Workforce Group

Job Description

• We are currently recruiting punctual individuals with good time management skills and also have a good ownership attributes traits for the role of an Experienced Driver.

Requirements

• A Minimum qualification of O ‘Level.
• Must be resident on the Island in Lagos.
• Solid years of experience as a driver (especially for corporate organisations)
• Good knowledge of routes or road network in Lagos State.
• Must have a Valid Driver’s License.
• Must have a LASDRI Card for driving in Lagos State.
• Training from recognised training schools for drivers would be an added advantage.
• Good Communication Skills.
• Very organised and decent.
• High level of integrity.

Job Summary

• The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers. Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

• Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
• Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
• Send out / respond to external account reference enquiries, confirm status of internal account reference.
• Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

Job Requirements

• First Degree in any discipline
• BSc / HND with minimum of second class lower grade
• Experience in Banking operations for at least 1 – 2 years will be an added advantage
• Not more than 28 years of age

Summary

• We are currently recruiting Data Analyst who will be responsible for preparing raw data for computer entry by compiling and sorting information; establishing entry priorities.

Requirements

• OND / HND / BSc in Mathematics/Statistics or related fields
• Proficient in MS-Excel and MS-Word
• Accurate keyboard skills and proven ability
• to enter data at the required speed
• Sound knowledge of correct spelling, grammar and punctuation

Key Competencies:

• Planning and organizing
• Information collection and management
• Problem solving
• Attention to detail
• Decision making skills
• Communication skills
• Confidentiality
• Ability to work under pressure
• Shortlisted candidates will be invited for an MS-Excel assessment.