Fresh Jobs at Tek Experts

Responsibilities

• The Azure Networking team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications

APTS is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In this role:

• Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred
• A Bachelor’s degree in IT-related discipline is preferred.
• Certifications relevant to the product are an added advantage
• Customer support experience (customer obsessed, innovative and result oriented)
• Professional fluency in English is essential, both written and spoken.
• Passion for solving complex technical issues.

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Responsibilities

• The Azure Virtual Machines team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications

APTS is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In this role:

• Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred
• A Bachelor’s degree in IT-related discipline is preferred.
• Certifications relevant to the product are an added advantage
• Customer support experience (customer obsessed, innovative and result oriented)
• Professional fluency in English is essential, both written and spoken.
• Passion for solving complex technical issues.

go to method of application »

Responsibilities

Support the Country Manager in creating and distributing site-specific communications:

• Work with the Country Manager to gather information about business updates, location changes, and personnel changes.
• Create and distribute site-specific communications that reflect this information.
• Tailor these communications to reflect local communications practices, cultural sensitivities, and accessible language.

Support the Country Manager with content for Quarterly Country Town Halls:

• Work with the Country Manager to develop content for Quarterly Country Town Halls.
• Facilitate meeting scheduling and AV/tech needs.
• Conduct post-event surveys to gather feedback.

Develop content about site employees and activities for internal comms/marketing channels:

• Create and distribute content about site employees and activities.
• Share this content on internal comms/marketing channels.

Support overall communications strategy:

• Participate in monthly communications reviews and other communications initiatives as needed.
• Facilitate Glassdoor and Indeed review and response process in coordination with Country Manager and local HR team.
• Collaborate with the Employee Engagement Manager to explore local sponsorship opportunities, drive awareness of employee volunteer events, and develop and share potential marketing content with Tek marketing team.
• Support the capture of local social media content.

Analyze comms results and provide key insights:

• Analyze comms results to identify areas for improvement.
• Provide key insights to enhance understanding and engagement for future comms.

Qualifications

• Bachelor's Degree in Communications / Marketing Communications, or any other relevant field
• At least 4 years of experience in Internal Communications, Corporate Communications, or related field
• Proven track record of developing and implementing effective internal communications strategies, plans, and programs
• Excellent verbal communication and interpersonal skills with the ability to collaborate and build relationships across all levels of the organization
• Experience working with senior executives and providing strategic counsel and support
• Strong writing, editing, and proofreading skills with excellent attention to detail
• Professional fluency in English is essential, both written and spoken