Fresh Jobs at Polo Limited

Job Description

• Management and facilitation of cross functional teams to identify business process improvement opportunities 
• Design, develop and implement business processes to achieve our goals.
• Identify and create business processes
• Advising executive teams on progress using clear reporting methods.
• Quantifying information and prioritising project tasks overseeing project management 
• Solution development of quality management system and implementation.
• Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes.
• Educate Business users that are responsible for the operation and management of various business processes.
• Implement Standard Operating Procedures and performance management schemes.
• Lead the redesigned workshop processes.
• Manage changes in process.
• Identify, detect, and create business processes towards accomplishing business goals specific for the organization.

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Job Description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Supervise the operations of after sales teams to ensure set targets are met

Qualifications

• Bachelor's degree or equivalent experience
• 8 years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)