Customer Service Manager at Polo Limited

Job Description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Supervise the operations of after sales teams to ensure set targets are met

Qualifications

• Bachelor's degree or equivalent experience
• 8 years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)