Fresh Jobs at PalmPay

Job Description:

• PalmPay is seeking dynamic and results-driven Business Developers to join our Pay with Transfer (PWT) team in Rivers. This role is key to driving growth, increasing adoption of the PWT service, and strengthening relationships with merchants and agents.

Responsibilities:

• Prospecting and Merchant Acquisition: Identify and onboard quality merchants and agents suitable for the Pay with Transfer (PWT) service.
• Deployment of PWT Materials: Distribute and set up PWT account posters at merchant locations to ensure seamless transactions.
• Educating and Training: Provide comprehensive guidance to merchants on the benefits and functionalities of PWT to drive adoption and usage.
• Relationship Management: Maintain strong, long-lasting relationships with merchants and agents, ensuring satisfaction and continued support.
• Performance Monitoring: Track and report on merchant onboarding progress and PWT service adoption to achieve assigned targets.

Qualifications and Skills:

• Minimum of an Ordinary National Diploma (OND).
• Proven experience in sales or business development.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a goal-oriented mindset.
• Familiarity with the local market and merchant network in RiversState is a plus.
• Candidates must reside in aroundPort Harcourt,Obio Akpor Mile 1 market, Mile 3 market , Rumuokoro Market , Creek Market/ Lagos Market, Oli Mill Market Local Government Area

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Job Description:
PalmPay is seeking dynamic and results-driven Business Developers to join our Pay with Transfer (PWT) team in Benin City. This role is key to driving growth, increasing adoption of the PWT service, and strengthening relationships with merchants and agents.

Responsibilities:

• Prospecting and Merchant Acquisition:Identify and onboard quality merchants and agents suitable for the Pay with Transfer (PWT) service.
• Deployment of PWT Materials:Distribute and set up PWT account posters at merchant locations to ensure seamless transactions.
• Educating and Training:Provide comprehensive guidance to merchants on the benefits and functionalities of PWT to drive adoption and usage.
• Relationship Management:Maintain strong, long-lasting relationships with merchants and agents, ensuring satisfaction and continued support.
• Performance Monitoring:Track and report on merchant onboarding progress and PWT service adoption to achieve assigned targets.

Qualifications and Skills:

• Minimum of an Ordinary National Diploma (OND).
• Proven experience in sales or business development.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a goal-oriented mindset.
• Familiarity with the local market and merchant network in Edo State is a plus.

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Job Responsibilities:
Monitor and Manage Transactions:

• Oversee daily online payment transactions to ensure seamless processing.
• Track transaction success rates, identify failures, and implement corrective actions.

Customer and Merchant Support:

• Provide prompt and professional support to customers, merchants regarding payment-related inquiries.
• Assist merchants during the KYC (Know Your Customer) onboarding process and integration to ensure compliance and smooth setup.
   

Dispute Resolution & Risk Management:

• Handle chargeback disputes, fraud investigations, and reconciliation discrepancies.
• Identify and report suspicious transactions, ensuring adherence to security protocols and compliance standards.

Process Optimization & Data Analysis:

• Analyze transaction patterns and trends to optimize payment processes and minimize failures.
• Provide recommendations for system enhancements and operational improvements.
• Reporting & Documentation:
• Generate and maintain detailed reports on transaction performance, chargebacks, refunds, fraud cases, and other key payment metrics.
• Ensure accurate record-keeping and compliance with industry regulations.

Cross-Functional Collaboration:

• Work closely with Finance, Risk, Customer Support, and IT teams to resolve payment-related issues efficiently.

Qualifications & Skills

• HND or Bachelor's degree in Finance, Business, or a related field.
• 2+ years in online payment operations, fintech, banking, or e-commerce.
• Knowledge of payment gateways, online banking systems and customer service.
• Ability to analyze transaction data and identify trends/issues.
• Strong verbal and written communication skills for internal and external coordination.
• Quick decision-making ability in resolving payment-related issues.
• High accuracy in transaction monitoring and reconciliation.
• Ability to work in a fast-paced, dynamic payment environment.