Business Operations Specialist at PalmPay

Job Responsibilities:
Monitor and Manage Transactions:

• Oversee daily online payment transactions to ensure seamless processing.
• Track transaction success rates, identify failures, and implement corrective actions.

Customer and Merchant Support:

• Provide prompt and professional support to customers, merchants regarding payment-related inquiries.
• Assist merchants during the KYC (Know Your Customer) onboarding process and integration to ensure compliance and smooth setup.
   

Dispute Resolution & Risk Management:

• Handle chargeback disputes, fraud investigations, and reconciliation discrepancies.
• Identify and report suspicious transactions, ensuring adherence to security protocols and compliance standards.

Process Optimization & Data Analysis:

• Analyze transaction patterns and trends to optimize payment processes and minimize failures.
• Provide recommendations for system enhancements and operational improvements.
• Reporting & Documentation:
• Generate and maintain detailed reports on transaction performance, chargebacks, refunds, fraud cases, and other key payment metrics.
• Ensure accurate record-keeping and compliance with industry regulations.

Cross-Functional Collaboration:

• Work closely with Finance, Risk, Customer Support, and IT teams to resolve payment-related issues efficiently.

Qualifications & Skills

• HND or Bachelor's degree in Finance, Business, or a related field.
• 2+ years in online payment operations, fintech, banking, or e-commerce.
• Knowledge of payment gateways, online banking systems and customer service.
• Ability to analyze transaction data and identify trends/issues.
• Strong verbal and written communication skills for internal and external coordination.
• Quick decision-making ability in resolving payment-related issues.
• High accuracy in transaction monitoring and reconciliation.
• Ability to work in a fast-paced, dynamic payment environment.