Fresh Jobs at Myrtle Management Consultants Limited

Location: Port-Harcourt, Rivers

Job Description

• You are expected to maintain the standards of Spa’s etiquette and service in all interactions with guests and staff.
• You are responsible for providing all guest with customised personal attention that meets and exceeds all their needs.
• You must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required.
• In addition, you must contribute to the development and improvement of procedures and treatments through participation in service and process improvement opportunities.

Key Responsibilities

• Deliver a variety of spa services (body treatments, Hamman, massages, facials, laser treatments, waxing and manicure/pedicure) in a safe and comfortable manner
• You are to maintain current knowledge of all Spa’s services pricings, offerings, schedules, specials and other services provided at the spa
• Maintain equipment and sample inventory of products
• Keep documentation and maintain client’s files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• Seek for every new opportunity to suggest new and enhanced guest experiences.
• Encourage upselling, link selling and retail sales with every guest
• Provide guests with a thorough and knowledgeable range of Serene spa services
• Greet all arriving and departing guests in the treatment areas by name
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency
• Advice all incoming guests of treatment procedures, special instructions, ad billing information
• Enquire as to the guest experience and level of satisfaction with service
• Communicate guest request preferences to relevant departments and co-workers
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner
• Always maintain positive guest relations, including in-house guest, day guests, and telephone enquiries

Operations:

• Ensure all equipment is in good working order and functioning properly
• Exercise dependability and willingness to work with schedule flexibility
• Practice a “clean as you go” approach to work areas
• Observe all departmental safety procedures and protocols

Communication:

• Maintain the confidentiality policy for all spa guests and employees
• Provide an explanation for all spa techniques and treatments used
• Answer any therapy questions or concerns
• Effectively communicate with all co-workers, spa guest, and management to their understanding

Training and Human resources management:

• Continuously attend training sessions in the spa
• Attend regularly schedules product knowledge training classes
• Attend training sessions as highlighted in the Annual Training plan
• Provide staff mentoring when required

Health and Safety:

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all fire, emergency procedures
• Ensure all staff within the department work in a manner which is safe and unlikely to give the risk of harm or injury to themselves or others

Other Responsibilities:

• Attend all staff meetings
• Attend all safety meetings
• Maintain a daily activity log
• Maintain and develop the client base
• Maintain guest history files on all existing guests
• Review all upcoming appointments and treatments

Qualifications

• Degree or current license in aesthetics or physiotherapy
• Proven work experience as a Spa Therapist
• Hands-on experience in massage techniques, hamman, laser treatments, waxing and face/body therapies
• Excellent command of English language
• Communication and customer service skills
• Positive attitude
• User level computer skills

Remuneration

• Very competitive

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Location: Port Harcourt, Rivers

Job Description

• Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
• Report to line manager regarding the finances of establishment
• Establish charts of accounts and assign entries to proper accounts
• Develop, implement, modify, and document recordkeeping and accounting systems, making use of current technology or designated ERP
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements (make VAT and PAYE returns to relevant tax authorities)
• Maintain or examine the records of government agencies
• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice
• Assemble spreadsheets and draw charts and graphs used to illustrate technical reports
• Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions
• Interpret data affecting investment programs, such as price, yield, stability, future trends in investment risks, and economic influences
• Monitor fundamental economic, industrial, and corporate developments through the analysis of information obtained from financial publications and services, investment banking firms, government agencies, trade publications, company sources, and personal interviews
• Prepare plans of action for investment based on financial analyses
• Any other responsibilities assigned by line manager
• Perform intercompany (related companies) reconciliations using appropriate templates
• Perform data entries in ERP for all cash transactions from the manual cashbook prepared by the Treasury Officer
• Perform data entries in ERP for other transactions as delegated by the Finance Manager.

Qualifications

• 3 years and above related experience and/or training; or equivalent combination of education and experience
• Evidence of professional certification (s) or in the process of acquiring one
• Excellent Observation Abilities
• Capable of working independently and with minimum supervision
• Logical approach to identifying and evaluating issues and problem solving
• Well-developed organizational skills with the ability to prioritize multiple assignments
• Displays awareness of the need for confidentially in sensitive matters
• Demonstrated job commitment and personal flexibility to meet changing expectations
• Commitment to self-development and expansion of knowledge
• Ability to Conduct and Evaluate Research
• Demonstrate Working Knowledge and Expertise
• Good Decision Making
• Excellent communications both verbal and written
• Excellent interpersonal skills
• Good Analytical skills
• Has a strong knowledge in the use of Finance ERP (Sage and customized ERP)
• Excellent commands over excel and word.

Remuneration

• Competitive.