Spa Therapist at Myrtle Management Consultants

Location: Port-Harcourt, Rivers

Job Description

• You are expected to maintain the standards of Spa’s etiquette and service in all interactions with guests and staff.
• You are responsible for providing all guest with customised personal attention that meets and exceeds all their needs.
• You must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required.
• In addition, you must contribute to the development and improvement of procedures and treatments through participation in service and process improvement opportunities.

Key Responsibilities

• Deliver a variety of spa services (body treatments, Hamman, massages, facials, laser treatments, waxing and manicure/pedicure) in a safe and comfortable manner
• You are to maintain current knowledge of all Spa’s services pricings, offerings, schedules, specials and other services provided at the spa
• Maintain equipment and sample inventory of products
• Keep documentation and maintain client’s files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• Seek for every new opportunity to suggest new and enhanced guest experiences.
• Encourage upselling, link selling and retail sales with every guest
• Provide guests with a thorough and knowledgeable range of Serene spa services
• Greet all arriving and departing guests in the treatment areas by name
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency
• Advice all incoming guests of treatment procedures, special instructions, ad billing information
• Enquire as to the guest experience and level of satisfaction with service
• Communicate guest request preferences to relevant departments and co-workers
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner
• Always maintain positive guest relations, including in-house guest, day guests, and telephone enquiries

Operations:

• Ensure all equipment is in good working order and functioning properly
• Exercise dependability and willingness to work with schedule flexibility
• Practice a “clean as you go” approach to work areas
• Observe all departmental safety procedures and protocols

Communication:

• Maintain the confidentiality policy for all spa guests and employees
• Provide an explanation for all spa techniques and treatments used
• Answer any therapy questions or concerns
• Effectively communicate with all co-workers, spa guest, and management to their understanding

Training and Human resources management:

• Continuously attend training sessions in the spa
• Attend regularly schedules product knowledge training classes
• Attend training sessions as highlighted in the Annual Training plan
• Provide staff mentoring when required

Health and Safety:

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all fire, emergency procedures
• Ensure all staff within the department work in a manner which is safe and unlikely to give the risk of harm or injury to themselves or others

Other Responsibilities:

• Attend all staff meetings
• Attend all safety meetings
• Maintain a daily activity log
• Maintain and develop the client base
• Maintain guest history files on all existing guests
• Review all upcoming appointments and treatments

Qualifications

• Degree or current license in aesthetics or physiotherapy
• Proven work experience as a Spa Therapist
• Hands-on experience in massage techniques, hamman, laser treatments, waxing and face/body therapies
• Excellent command of English language
• Communication and customer service skills
• Positive attitude
• User level computer skills

Remuneration

• Very competitive