Fresh Jobs at MasterMindsHRSG Management Consulting

Roles and Responsibilities

• Manage the admissions processing of a portfolio of programmes in close liaison with academic departments, applying agreed criteria to make admissions decisions consistently and fairly
• Handle telephone and email enquiries from prospective students, their parents, lecturers and advisers independently and in a timely and professional manner
• Process incoming applications for all degree programmes, checking qualifications, the validity of decisions and authenticity of results
• Enter decisions and generate offers using the business school Student Record system and other databases with the aim of 100% accuracy
• Monitor the responses of applicants to decisions and provide data to faculties and departments on applicant status and workflow
• Check and verify the fee classification of applicants
• Ensure that correct procedures are followed when dealing with fraudulent applications, applicants with criminal convictions and underage applicants
• Liaise regularly with both academic and administrative staff
• Handle all enquiries in a courteous and helpful way these may be by telephone, email, letter,fax or in person
• Assist with the monitoring and updating of all information relating to admissions
• Maintain a tidy and organized work area
• Process expenses and invoices
• Filing, photocopying, ordering stationary
• Attend and take minute meetings

Qualifications

• Minimum of B.Sc. Degree in any relevant field and at least 2-3 years’ related experience
• Membership of a recognized professional body will be of advantage

Knowledge and skills:

• A proven record of generalist administrative experience
• Experience of working in a customer-focused environment
• Experience of providing information & advice
• Understanding of the application process and higher education admission
• Experience of the Higher Education sector
• Knowledge of the Nigerian education system
• Experience of admissions in a higher education setting will be an added advantage
• Understanding of both undergraduate & postgraduate higher education admissions processes.

Skills:

• Computer literate with experience of MS Word, Excel and email packages
• A confident user of databases and reporting tools
• Ability to work with speed and accuracy

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Job Description

• The incumbent will form part of the School’s team, taking responsibility for aspects of administrative support for the suite of programmes and admissions, ensuring that services are efficient, effective and adapt to changing circumstances.

Specific Duties
The specific duties of the incumbent includes but is not limited to;

Strategic:

• Ensure the School provides first class service to applicants, students, staff and visitors. This will include assisting the workload of the programmes staff and supporting other members of the team where necessary
• Support the admissions officer in making admission decision.
• To understand the School’s strategy in regard to recruitment and use this to guide admissions processes and decisions.
• To understand the School’s strategy in regard to student experience such that the administrative team provides appropriate support
• Liaise with Admissions Office and other key central sections of the business school to be proactive and collaborative in supporting the development of improved systems and processes
• Advise current students on programme and refer on as appropriate
• Support for Teaching and Administration:
• Act as a point of contact for programmes students, staff and visiting lecturers, dealing with enquiries and providing support
• Establish, maintain and use clear and effective means of communication with staff and students, i.e. email distribution lists, notice-boards, web pages etc.
• Assist in the production of core programmes information, materials, teaching aids and general handbooks
• Ensure that copies of all forms are up to date and appropriately stocked for use by students and/or staff
• Carry out induction events and prepare information packs for incoming students

Student Records:

• Process all forms relating to changes in students’ circumstances
• Take responsibility for the creation and maintenance of accurate student records, in both paper and electronic formats, including liaison with the Student Records Office (SREO)
• Track changes of degree programmes and unit choices in the business school student records system. Ensure that all student choices relating to their programme of study have been authorized, and are correct
• Liaise with Student Records, and other academic Departments regarding students’ unit choices as required
• Problem Solving:
• Identify complex problems of student progression, and seek advice on their resolution with the deputy director
• Advise students on programme eligibility, and to refer students to Student Experience Officer if necessary

Assessment:

• Organize the receipt, collation and distribution of all student assignments/projects for marking
• Retain & archive sample set of coursework

Minimum Job Requirements

• Master's Degree from an accredited university with at least 3-4 years' experience directly related to the duties and responsibilities specified Or
• Bachelor's Degree from an accredited university with at least 4-5 years’ experience directly related to the duties and responsibilities specified.

Knowledge, Skills and Abilities
Required:

• Skill in examining and re-engineering operations and procedures, assistance in formulating policy, and developing and implementing new strategies and procedures.
• Skill in organizing resources and establishing priorities.
• Knowledge and understanding of integrated program planning, development, and administration within an academic environment.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals in a diverse community.
• Advanced verbal and written communication skills.
• Ability to foster a cooperative work environment.
• Strong familiarity with MS Office including Microsoft Word and Microsoft Excel; good web skills
• Prior experience working with budgets is highly desirable
• Fluency in database system is highly desirable