Fresh Jobs at Konga Online Shopping Limited

Job Objectives / A Brief Overview of the Role

• DSA are responsible for communicating the benefits of the company's products to drive sales.

Job Duties/ Responsibilities/ Accountabilities

• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the scheduled time.
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Key Performance Indicators

• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Working Relationship
Internal:

• Trading Team, Retail Head, Supply Chain Operations, Logistics, Retail Operation Team.

External:

• Customers and OEM

Qualifications
Essential:

• Candidates should possess a Degree in Business or related fields
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge and Experience:

• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Highly motivated and target driven with a proven track record
• in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the
• audience’s needs
• Relationship management skills and openness to feedback
• Academics degree in business or a related field

go to method of application »

Job Objectives / A Brief Overview of the Role

• Corporate Sales Executives are the face of the company.
• Responsible for interacting with customers and potential clients, presenting their company’s products or services, onboarding and retaining corporate clients and closing deals.

Job Duties / Responsibilities / Accountabilities

• Present, promote and sell products/services using solid arguments to existing and prospective Corporate Organizations.
• Perform cost-benefit and needs analysis of existing/potential corporate clients to meet their needs.
• Establish, develop and maintain positive business and customer relationships
• Create new corporate accounts.
• Reach out to corporate organizations through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Follow up with debt recovery/trade receivables.
• “Go the extra mile” to drive sales

Key Performance Indicators

• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to escalation.
• Customer acquisition (Target vs Achieved).
• Revenue delivered (Target vs Achieved)
• Receivables reduction (% Reduction on overdue per week)
• Learning & Development (Number of skill/ Udemy certificate acquired per month).

Working Relationship
Internal:

• Corporate sales
• Retail
• Category Managers
• Supply Chain Operations
• Logistics
• Finance and Audit
• Warehouse, and
• Kxpress

External:

• Customers and Corporate entities.

Qualifications
Essential:

• Candidates should possess a University Degree (BS/BA) in any related discipline.
• Excellent Sales and Negotiation Skills
• Good Interpersonal skill.
• Experience in resolving issues, managing and retaining customers.
• Excellent analytical skills.

Knowledge and Experience:

• Proven work experience as a Corporate Sales Representative
• Excellent knowledge of MS Office.
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication, persuasion and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback

go to method of application »

Job Objectives/ a Brief overview of the role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities

• Manage the floor sales representatives and other members of the team.
• Set and track sales targets for your team.
• Suggest and implement improvements in the sales administration process.
• Report on sales metrics and suggest improvements.
• Prepare monthly, quarterly, and annual sales forecasts.
• Use customer feedback to generate ideas about new development or products.
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met.
• Build an open-communication environment for your team.
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales.

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation.
• Near zero incidence of untimely order delivery.

Qualifications
Essential:

• A Degree in Business or related fields.
• Degree in Sales, Business Administration, or a certificate in a relevant field.
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge:

• Proven work experience as an Inside sales manager.
• Hands-on experience with CRM software and MS Excel.
• In-depth understanding of the sales administration process.
• Excellent interpersonal and team management skills.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving attitude.

go to method of application »

Brief Overview of the Role

• The Cash Manager owns the responsibility of all the financial transactions reporting and remittance for record and audit purposes.

Key Duties

• Take charge of all cash-related transactions while professionally following the company's communication, procedure, guidelines and policies.
• Create a reliably trustworthy database for customers and their transactions.
• Reconcile daily with the Online Rep on cash-related issues.
• Initiate after-sales process to ensure customer satisfaction and retention.
• Drive offline-to-online sales, Konga pay, Konga travels and tours sales streams at the stores.

Qualifications

• NCE, OND, HND or B.Sc qualification.

Knowledge / Experience:

• Must be proficient in the use of a computer, System based applications, Microsoft office package (Basic).
• What specific knowledge/experience/qualifications are required for this role: Experienced in good Customer Service Delivery.

Knowledge (include Technical knowledge):

• Must understand how a computer System works and connects to other corresponding gadgets.
• Must be a fast learner.
• Excellent calculative skills.