Sales Lead (Shop Manager) at Konga Online Shopping Limited

Job Objectives/ a Brief overview of the role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities

• Manage the floor sales representatives and other members of the team.
• Set and track sales targets for your team.
• Suggest and implement improvements in the sales administration process.
• Report on sales metrics and suggest improvements.
• Prepare monthly, quarterly, and annual sales forecasts.
• Use customer feedback to generate ideas about new development or products.
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met.
• Build an open-communication environment for your team.
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales.

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation.
• Near zero incidence of untimely order delivery.

Qualifications
Essential:

• A Degree in Business or related fields.
• Degree in Sales, Business Administration, or a certificate in a relevant field.
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge:

• Proven work experience as an Inside sales manager.
• Hands-on experience with CRM software and MS Excel.
• In-depth understanding of the sales administration process.
• Excellent interpersonal and team management skills.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving attitude.