Fresh Jobs at GitLab Inc.

Remote: This is a remote position based anywhere.

Responsibilities

• Build, scale and manage our IT Operations and Helpdesk teams to support our needs as distributed company
• Work with PeopleOps to enable smooth onboarding/offboarding of all team members, ensuring that
• All hardware is available day one
• Governance and deployment of software and SAAS is automated and aligned with GitLab policies
• IT Onboarding/101 are regulary conducted, and enable team members to get comfortable working in their new tools
• A clear channel of feedback to improve the efficacy of the above
• Be the IT Expert at GitLab - Come with Solutions, not a Practice of No
• Hold regular 1:1’s with all members of the IT Teams
• Triage and manage priorities of IT HelpDesk and Operations
• Represent the IT team in different company functions - be an advocate for modern, efficient, SIMPLE solutions
• Create and execute a plan to develop and mature our IT capabilities
• Regularly give IT group conversations
• Embed an asynchronous, distributed philosophy in everything you do
• Collaborate with all functions of the company to ensure IT needs are addressed
• This position reports to the Director of Business Operations

Requirements

• 2+ years hands on experience in an IT Operations role, and experience managing or working service/support roles.
• 2+ years managing a team of 2 or more IT Administrators
• Experience working with leadership to execute on strategic IT investments, and creatively meeting the non-homogeneous needs of a technically savvy, specialized userbase in our R&D, go-to-market and G&A teams
• Contribute to and enable GitLab's operational strategy -- enabling distributed and asynch operations, and empowering our end users to take direct action
• Experience growing a team in a fast-paced, high-growth environment
• Demonstrably deep understanding of IT Operations and Service/Support needs in a high-growth technology company
• Ability to reason holistically about end-to-end Enterprise ecosystems: from online sales portals to marketing tools to GCP
• Hands on experience working with Python
• Experience building and maintaining automation and integration of enterprise IT SaaS platforms
• Experience building corporate IT knowledge bases and writing policies/processes
• Experience with open source tools
• Be passionate about DevOps, or its principles, especially in applying software engineering principles to IT Operations and Services
• Strong written and verbal communication skills
• Share and work in accordance with our values
• Must be able to work in alignment with Americas timezones
• Successful completion of a background check

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Job Description

• People Operations Fullstack Engineer will work on automating various workflows of People Operation teams, including working on GitLab backend (Ruby on Rails), and frontend (Vue.js).
• Due to the nature of the work and projects involved in People Operations, this role will require automating manual or semi-automated workflows across various other platforms used by the People Operations teams.
• This position reports to the Manager, People Operations.

Responsibilities

• Collaborate with all team members in PeopleOps, as well as Engineering and Product to work on automation between various systems and creating smaller improvements inside of GitLab.
• Advocate for improvements to people operations projects, issue tracker and project in GitLab-com.
• Improve and automate our Off-boarding process, to ensure a more rapid and voluntary workflow.
• Improving our Data Analytics dashboards.
• Automation of various mundane tasks.
• API building for external systems (payroll, benefits, etc).
• Involvement in Compensation Calculator Design/updates.
• Architect and implement PeopleOps support tool to streamline questions from multiple sources.
• Auditing People Ops processes/iterating for efficiency.
• Automate updates to the about.gitlab.com/jobs page
• Update the general jobs page.
• Improvement and automation of contract creation
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Represent GitLab and its values in public communication around specific projects and community contributions.

Requirements

• Sincere interest in working on People Operations or Operations related Engineering tasks.
• Professional experience with Ruby and Rails.
• Professional experience with JavaScript and associated web technologies (CSS, semantic HTML).
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems.
• Comfort working in a highly agile, intensely iterative software development process.
• Demonstrated ability to onboard and integrate with an organization long-term.
• Positive and solution-oriented mindset.
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates.
• An inclination towards communication, inclusion, and visibility.
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work closely with other parts of the organization.
• Share our values, and work in accordance with those values.
• Ability to thrive in a fully remote organization.

Nice to Haves

• Experience working with modern Frontend frameworks (eg. React, Vue.js, Angular).
• Experience in a peak performance organization, preferably a tech startup.
• Experience with the GitLab product as a user or contributor.
• Experience working with a remote team.
• Enterprise software company experience.
• Experience working with a global or otherwise multicultural team.
• Passionate about/experienced with open source and developer tools and how we use it in non-engineering teams.

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Remote

• This Product Designer position for our Secure stage group is 100% remote.

A Brief Overview

• GitLab is building an open source, single application for the entire DevOps lifecycle-from project planning and source code management to CI/CD, monitoring, and security.
• We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’re doubling the size of the UX team, and we’re doubling the number of GitLab employees to over 1000 this year, too.
• At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases and an overview of the product vision you’d contribute to when working here.
• The goal of GitLab’s Secure stage group is to support users in prioritizing, managing, and solving any security issue that may affect their environment or application.

What you can expect in a Product Designer, Secure role at GitLab:

• You'll help improve the overall experience of our product through research and design.
• You'll work with Product Managers to define the product goals, roadmap, and strategy for our Secure stage group.
• You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
• You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and hi-fidelity visual designs.
• You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
• You’ll undertake usability testing to validate your thinking, collaborate with our UX Researchers on generative research, and you’ll share findings with the wider team, ensuring recommendations are communicated effectively across our organization.
• You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

Projects you might work on in our Secure stage group:

• You’ll join the team at an early stage, collaborating with a cross-functional team, helping to build out security testing and compliance features, dashboards, and a UX strategy for users in the security and software engineering industry.

Requirements
You should apply if:

• You’ve got at least a few years of experience designing developer tools, enterprise software, or complex web applications.
• You're driven to design a world-class product for the security industry
• You’ve got some knowledge of the world of security through past experiences, passions or previous job roles
• You enjoy getting involved in research and usability testing, and you continually look to improve your user research abilities.
• You want to design for a complex product with technical users who have continually evolving needs.
• You’ve got a portfolio of work that shows us your product design skills across user research, UX strategy, wireframing, prototyping, product strategy, and visual design.
• The idea of playing a key part in the evolution of our Pajamas Design System is truly exciting to you.
• You’re able to write custom HTML and CSS. (Any JavaScript skills would be a bonus too.)
• Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.