Manager, IT at GitLab Inc.

Remote: This is a remote position based anywhere.

Responsibilities

• Build, scale and manage our IT Operations and Helpdesk teams to support our needs as distributed company
• Work with PeopleOps to enable smooth onboarding/offboarding of all team members, ensuring that
• All hardware is available day one
• Governance and deployment of software and SAAS is automated and aligned with GitLab policies
• IT Onboarding/101 are regulary conducted, and enable team members to get comfortable working in their new tools
• A clear channel of feedback to improve the efficacy of the above
• Be the IT Expert at GitLab - Come with Solutions, not a Practice of No
• Hold regular 1:1’s with all members of the IT Teams
• Triage and manage priorities of IT HelpDesk and Operations
• Represent the IT team in different company functions - be an advocate for modern, efficient, SIMPLE solutions
• Create and execute a plan to develop and mature our IT capabilities
• Regularly give IT group conversations
• Embed an asynchronous, distributed philosophy in everything you do
• Collaborate with all functions of the company to ensure IT needs are addressed
• This position reports to the Director of Business Operations

Requirements

• 2+ years hands on experience in an IT Operations role, and experience managing or working service/support roles.
• 2+ years managing a team of 2 or more IT Administrators
• Experience working with leadership to execute on strategic IT investments, and creatively meeting the non-homogeneous needs of a technically savvy, specialized userbase in our R&D, go-to-market and G&A teams
• Contribute to and enable GitLab's operational strategy -- enabling distributed and asynch operations, and empowering our end users to take direct action
• Experience growing a team in a fast-paced, high-growth environment
• Demonstrably deep understanding of IT Operations and Service/Support needs in a high-growth technology company
• Ability to reason holistically about end-to-end Enterprise ecosystems: from online sales portals to marketing tools to GCP
• Hands on experience working with Python
• Experience building and maintaining automation and integration of enterprise IT SaaS platforms
• Experience building corporate IT knowledge bases and writing policies/processes
• Experience with open source tools
• Be passionate about DevOps, or its principles, especially in applying software engineering principles to IT Operations and Services
• Strong written and verbal communication skills
• Share and work in accordance with our values
• Must be able to work in alignment with Americas timezones
• Successful completion of a background check