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  • Posted: Jun 21, 2019
    Deadline: Not specified
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  • GitLab is a single application with features for the whole software development and operations (DevOps) lifecycle. GitLab, the open source project, is used by more than 100,000 organizations and has a large community of more than 2000 people who contributed code. GitLab Inc. is a open-core company that sells subscriptions that offer more feature and suppor...
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    Manager, IT

    • Job Type
    • Qualification
    • Experience 1 year
    • Location
    • Job Field ICT / Computer 

    Remote: This is a remote position based anywhere.

    Responsibilities

    • Build, scale and manage our IT Operations and Helpdesk teams to support our needs as distributed company
    • Work with PeopleOps to enable smooth onboarding/offboarding of all team members, ensuring that
    • All hardware is available day one
    • Governance and deployment of software and SAAS is automated and aligned with GitLab policies
    • IT Onboarding/101 are regulary conducted, and enable team members to get comfortable working in their new tools
    • A clear channel of feedback to improve the efficacy of the above
    • Be the IT Expert at GitLab - Come with Solutions, not a Practice of No
    • Hold regular 1:1’s with all members of the IT Teams
    • Triage and manage priorities of IT HelpDesk and Operations
    • Represent the IT team in different company functions - be an advocate for modern, efficient, SIMPLE solutions
    • Create and execute a plan to develop and mature our IT capabilities
    • Regularly give IT group conversations
    • Embed an asynchronous, distributed philosophy in everything you do
    • Collaborate with all functions of the company to ensure IT needs are addressed
    • This position reports to the Director of Business Operations

    Requirements

    • 2+ years hands on experience in an IT Operations role, and experience managing or working service/support roles.
    • 2+ years managing a team of 2 or more IT Administrators
    • Experience working with leadership to execute on strategic IT investments, and creatively meeting the non-homogeneous needs of a technically savvy, specialized userbase in our R&D, go-to-market and G&A teams
    • Contribute to and enable GitLab's operational strategy -- enabling distributed and asynch operations, and empowering our end users to take direct action
    • Experience growing a team in a fast-paced, high-growth environment
    • Demonstrably deep understanding of IT Operations and Service/Support needs in a high-growth technology company
    • Ability to reason holistically about end-to-end Enterprise ecosystems: from online sales portals to marketing tools to GCP
    • Hands on experience working with Python
    • Experience building and maintaining automation and integration of enterprise IT SaaS platforms
    • Experience building corporate IT knowledge bases and writing policies/processes
    • Experience with open source tools
    • Be passionate about DevOps, or its principles, especially in applying software engineering principles to IT Operations and Services
    • Strong written and verbal communication skills
    • Share and work in accordance with our values
    • Must be able to work in alignment with Americas timezones
    • Successful completion of a background check

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to GitLab Inc. on boards.greenhouse.io to apply

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