Fresh Jobs at GIG Logistics

• The Call Centre Agent (Inbound) is responsible for handling incoming customer calls, inquiries, complaints, and service requests in a professional and timely manner. The role serves as the first point of contact for customers, ensuring exceptional customer experience, accurate information dissemination, and prompt resolution or escalation of issues.

Key Responsibilities:

Customer Service

• Receive and handle inbound calls from customers regarding shipments, deliveries, pricing, tracking, and company services. 
• Provide accurate and timely information to customers. 
• Resolve customer inquiries and complaints within established service standards. 
• Escalate complex issues to the appropriate department for resolution. 
• Maintain a professional and customer-centric approach during all interactions. 

Complaint Resolution

• Log and track customer complaints through designated systems. 
• Follow up on unresolved issues to ensure timely closure. 
• Keep customers informed about the status of their requests and complaints. 
• Ensure customer concerns are handled effectively and professionally. 

Shipment Tracking & Support

• Assist customers with shipment tracking and status updates. 
• Provide information on delivery timelines and service processes. 
• Coordinate with operational teams to resolve shipment-related inquiries. 

Data Management

• Accurately document customer interactions, inquiries, and resolutions. 
• Update customer records and case notes in CRM or customer service platforms. 
• Ensure all customer information is handled confidentially and in compliance with company policies. 

Service Quality & Compliance

• Adhere to call handling procedures and quality standards. 
• Meet established call centre performance metrics and targets. 
• Maintain professionalism and courtesy during all customer interactions. 
• Comply with company policies, procedures, and service guidelines. 

Team Collaboration

• Work closely with Operations, Customer Experience, and other departments to resolve customer issues. 
• Participate in team meetings, coaching sessions, and training programs. 
• Contribute suggestions for improving customer service processes and customer satisfaction. 

Qualifications & Experience

• Minimum of OND/HND/Bachelor's Degree in any discipline. 
• 1–3 years' experience in a customer service, call centre, or customer support role. 
• Experience in logistics, transportation, e-commerce, or related industries is an added advantage. 
• Proficiency in Microsoft Office applications and CRM systems. 

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Key Responsibilities:

Security Operations

• Monitor and enforce security policies and procedures across all company locations. 
• Conduct regular security inspections of offices, hubs, warehouses, and operational facilities. 
• Ensure proper access control measures are maintained at all company locations. 
• Identify security vulnerabilities and recommend corrective actions. 
• Support the implementation of security awareness programs for employees. 

Investigation Management

• Conduct investigations into theft, fraud, cargo loss, pilferage, misconduct, vandalism, and other security-related incidents. 
• Gather, analyse, and document evidence relating to investigations. 
• Interview employees, vendors, customers, and other relevant parties during investigations. 
• Prepare detailed investigation reports with findings and recommendations. 
• Maintain confidentiality and integrity throughout the investigation process. 

Incident Response & Risk Management

• Respond promptly to security incidents and emergencies. 
• Conduct root cause analysis and recommend preventive measures. 
• Monitor security trends and emerging threats affecting logistics operations. 
• Maintain incident registers and track corrective actions until closure. 
• Assist in business continuity and crisis management activities. 

Asset & Cargo Protection

• Support initiatives aimed at reducing cargo losses and operational risks. 
• Monitor shipment security and investigate cases of missing or damaged shipments. 
• Ensure compliance with asset management and inventory control procedures. 
• Collaborate with Operations and Fleet teams to enhance shipment security. 

Compliance & Regulatory Support

• Ensure adherence to company security policies and regulatory requirements. 
• Liaise with law enforcement agencies and security service providers when necessary. 
• Support internal audits and compliance reviews. 
• Maintain accurate records of security incidents, investigations, and resolutions. 

Stakeholder Engagement

• Work closely with HR, Operations, Fleet, Customer Experience, and Finance teams on security-related matters. 
• Provide security advisory support to business units. 
• Coordinate with external security agencies and relevant authorities when required. 

Reporting & Documentation

• Prepare daily, weekly, and monthly security reports. 
• Maintain comprehensive investigation records and evidence files. 
• Provide management with timely updates on ongoing investigations and security risks. 
• Track security KPIs and recommend improvements. 

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Key Responsibilities:

Financial Operations & Reporting

• Prepare and maintain accurate financial records and reports. 
• Assist in the preparation of monthly, quarterly, and annual management accounts. 
• Ensure timely posting and review of financial transactions in the accounting system. 
• Monitor financial performance and provide periodic reports to management. 
• Support month-end and year-end closing activities. 
• Accounts Payable & Receivable Management
• Review and process vendor payments in accordance with company policies. 
• Monitor outstanding receivables and support collection efforts. 
• Reconcile supplier and customer accounts regularly. 
• Ensure proper documentation and approval of all financial transactions. 

Treasury & Cash Management

• Monitor daily cash positions and bank balances. 
• Manage payment schedules and ensure timely settlement of obligations. 
• Prepare cash flow reports and forecasts. 
• Support banking relationships and treasury activities. 

Budgeting & Financial Analysis

• Assist in the preparation and monitoring of annual budgets. 
• Analyse financial performance against budgets and forecasts. 
• Prepare variance analysis reports and recommend corrective actions. 
• Support business units with financial insights and performance reviews. 

Reconciliation & Internal Controls

• Perform monthly bank reconciliations and account reconciliations. 
• Ensure compliance with internal control procedures and financial policies. 
• Identify control gaps and recommend improvements. 
• Support internal and external audit processes. 

Taxation & Regulatory Compliance

• Ensure timely remittance of PAYE, Pension, NSITF, NHF, VAT, WHT, and other statutory obligations. 
• Maintain accurate tax records and supporting documentation. 
• Liaise with regulatory authorities and external consultants when required. 
• Ensure compliance with applicable financial regulations and reporting standards. 

Payroll Support

• Review payroll schedules for accuracy and completeness. 
• Ensure statutory deductions are correctly computed and remitted. 
• Support payroll reconciliations and reporting activities. 

Stakeholder Management

• Collaborate with Operations, HR, Procurement, Fleet, and other departments on finance-related matters. 
• Provide financial guidance and support to business units. 
• Assist management with financial information required for decision-making.