Fresh Jobs at Catholic Relief Services (CRS)

Job Summary: 

You will support in coordination and delivery of various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Roles and Key Responsibilities:

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance. 
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, Provide input to budget for ICT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity-building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met. 

Knowledge, Skills, and Abilities 

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus. 
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solution-oriented, and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Preferred Qualifications

• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application, and database technologies.
• Experience with ITSM and systems management tools preferred.

Basic Qualifications

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent, and ITIL Foundation Certified.
• Minimum of one to two years’ work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.

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Job Summary: 

You will coordinate the provision of responsive, effective, and efficient administrative services in support of the Catholic Relief Services (CRS) mission to serve the poor and vulnerable. You will help ensure stewardship of resources and a high-quality service approach are integrated into administrative systems, policies, and procedures. 

This position is responsible for ensuring that office facilities, guesthouse facilities, and housing for international staff are well maintained, cleaned, and comfortable to live and work in.

Primary Function:

This position is specifically responsible for carrying out the activities related to the office facilities. The Facility Officer will conduct all tasks related to the management of the contract for all CRS leases and utilities like electricity, generators, and cleaning of the office, guesthouse, and housing for international staff.

Roles and Key Responsibilities: 

• Coordinate and report on activities and required resources to ensure cost-efficient and quality service delivery from administrative support functions.
• Help ensure administrative systems, processes, and policies are in line with agency standards and donor and local law regulations. 
• Engage with relevant external stakeholders (government officials, landlords, service providers, etc.) on assigned administrative matters and help ensure required authorizations and documents are up to date.
• Coordinate the efficient use of CP assets and rented facilities. Help ensure fully compliant procurement of office materials and asset management systems.
• Help identify safety issues and ensure a safe and sound work environment.
• Coordinate the provision of travel and logistics support and services to staff and visitors. Coordinate event planning activities, including delegation visits, training, and workshops.

Knowledge, Skills, and Abilities  

• Good planning, organizational, and time management skills
• Strong customer service orientation with very good communication and interpersonal skills 
• Ethical conduct and ability to maintain confidentiality.
• Proactive, resourceful, solutions-oriented and results-oriented

Preferred Qualifications 

• Additional education may substitute for some experience.
• Experience and proficient skills in MS Office packages (Excel, Word, PowerPoint, Visio) and information management systems.

Basic Qualifications  

• Bachelor’s degree in business administration or relevant field preferred. Master’s will be a plus.
• Minimum of 4 years of work experience in administrative support functions, with increasing responsibility. Experience with a local or international NGO a plus.