Fresh Jobs at Baobab Microfinance Bank

Duties And Responsibilities
The selected intern will support/contribute to:

• Be responsible for handling transaction issue resolutions by Baobab MFB customers, escalating and following through that all transactions are resolved at record time
• Be in charge of the E2E (end to end) process of Baobab Cards delivery to Baobab MFB Branches
• Be responsible for reporting on specified digital channels used by Baobab customers
• Be responsible for updating workflows and plans for internal digital transformation process.
• Any other tasks assigned by the supervisor

Required Skills And Experience
Education:

• Qualified/suitable intern from the field of Computer Science or Computer Information Systems or related discipline.
• Must be currently undergoing NYSC Scheme

Competencies:

• Ability to listen, adapt, persuade and transform;
• Ability to make new and useful ideas work;
• Ability to extract, interpret, analyse data and resolve problems;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills;

go to method of application »

Report to: Training Manager

Main Responsibilities

• Design and Organize training for the company with line managers by considering immediate and long-term staff requirements.
• Analysing training needs in conjunction with line managers.
• Planning, directing and delivering training and development programmes including staff inductions, to accomplish the organisation’s goals.
• Developing individual training programmes that meet the skills gap identified through training needs assessment.
• Designing and implementing appropriate e-learning strategies.
• Promoting an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organisation as a whole.
• Acts as the liaison and coordinator of programmes conducted by external training partners.
• Be an integral part of the annual performance appraisal process, prepared after discussions between the employee, line manager and an HR, usually the T&D Manager.

Set of Tasks:

• Design and update the training plan and training modules, in coordination with all participants.
• Design a structured and relevant training plan
• Organize and update the training schedule
• Assess the competence and progress of each participant
• Accompany participants throughout training
• Detect training needs
• Follow up on exams
• Post- training follow-up
• Analyse any issues linked to the performance of the training system
• Assist the sales director, on his request, with the recruiting process
• Asses the yearly training budget, taking into account the company’s resources
• Design and use tools to identify needs in terms of training

Education / Experience

• University degree with 1-3 years work experience.
• Solid Knowledge of banking & financial products and Training and Development Strategy
• Working experience in a microfinance institution
• Experience in the training field

Required Skills:

• Excellent coaching skills
• Good interpersonal skills
• Articulate and convincing
• Analysis skills
• Designing and writing skills
• Cross-disciplinary management skills
• Organized, disciplined and with a talent for observation
• Honesty and loyalty
• Rigorous and unbiased
• Discret
• Team Spirit
• Computer skills: Word, Excel, Powerpoint
• Applicant must be residing in Kaduna