Jobs at Amy Consulting

Key Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Key Requirements:

• Proven experience (4+ years) in Food and Beverage Management
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

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Key Responsibilities:

• Prepare and serve coffee and tea drinks that meet quality standards
• Properly handle and maintain all equipment
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures
• Serve customers quickly and efficiently
• Demonstrate a thorough understanding of all the menu offerings
• Observe relevant health and safety standards

Key Requirements:

• A bachelor's degree
• Must be willing to learn
• Ability to read and speak English proficiently
• Strong ability to multi-task
• Basic mathematical skills
• Ability to solve problem quickly
• Strong customer service and communication skills
• Ability to follow direction

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Key Responsibilities:

• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar area clean
• Maintain stock of clean mugs and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

Key Requirements:

• Previous work experience (2+ years) as a Barista or Waiter/Waitress
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Flexibility to work various shifts
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills