Latest Jobs at IpNX Nigeria Limited

Job Summary:

• Provide first level off-site technical support for all ipNX services: Internet service, Voice, Connected Home and Office etc. To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Responsibilities:

• Manage Service request life-cycle: receive, log and take ownership of all technical Service Requests and progress to resolution.
• Receive, log and take ownership of all faults. Respond to and provide timely, complete and accurate resolution to customer inquiries via phone calls.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in customers’ premises.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Qualifications/Experience:

• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA , CCNP (Desired).
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• A hands-on experience with the following is a must: IP Routing, Mesh Network, VPN, Access Point.
• Knowledge and experience with network security is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

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Job Summary:

• To provide support for all Inventory management activities in the region to all departments in order to achieve their operational targets.

Responsibilities:

• Implement the company’s policies and guidelines with regards to Inventory management process while supporting regional operations’ needs
• Ensure completeness in all deliveries to the region with real time documentation of same.
• Coordinate all daily requisitions from user departments following the guidelines in fulfilling the orders received through PARIC.
• Liaise with the Head for stock replenishment based on the material requirement plan for the region.
• Document all daily transactions, post same on SUN Application.
• Prepare weekly, monthly, quarterly and yearly Inventory management report.
• Perform cyclic stock checks and quarterly Stock count for proper stock accountability for the region.
• Coordinate the end of year stock count for the region.
• Prepare and send to Headquarter a list of faulty equipment for repair and liaise with Headquarter for directive on same, on a quarterly basis.

Qualifications/Experience:

• B.Sc./HND in Social or Management Sciences or related field.
• Documentation skills.
• Inventory Management skills.
• Professional Qualification in Supply Management (added advantage).
• Basic understanding of Inventory Management.
• Minimum of 2 years in inventory Management.