Jobs at Strivo Labs

Role Purpose

• The Field Sales Agent will be responsible for driving daily field sales, seller activation, and productivity across the company’s existing sales network.
• The role will work closely with the Regional Business Manager to ensure Marketers, Champions, Promoters, and retail partner stores remain active, productive, and focused on achieving sales targets.
• The successful candidate will be highly field-oriented, actively engaging sellers, visiting stores and markets, generating sales opportunities, reactivating inactive channels, and ensuring leads are effectively converted into sales.

Key Responsibilities
Field Sales & Productivity:

• Drive daily sales across Sales Marketers, Champions, Promoters, and retail partner stores.
• Monitor sales activities and ensure sellers remain active and productive.
• Generate sales opportunities directly from the field.
• Drive sellers to achieve assigned daily, weekly, and monthly sales targets.
• Identify gaps in sales performance and implement actions to improve results.
• Monitor field execution and ensure sales activities translate into measurable revenue.

Seller Activation & Development:

• Regularly visit stores, markets, and other sales locations within the assigned territory.
• Identify inactive and low-performing marketers and sellers.
• Develop and implement strategies to reactivate underperforming sellers and sales channels.
• Recruit and activate additional sales channels where required.
• Coach sellers on customer engagement, product/service presentation, sales techniques, and conversion.
• Motivate and support sellers to consistently achieve their assigned targets.

Sales Pipeline & Conversion:

• Track daily sales activities, leads, pipeline, and conversion performance.
• Follow up on sales opportunities and ensure leads progress through to conversion.
• Identify new sales opportunities within assigned territories.
• Maintain strong relationships with sellers, retailers, dealers, and other field partners.
• Support the team in improving lead conversion and overall sales productivity.

Reporting & Team Support:

• Provide regular reports and updates on field activities, sales performance, seller productivity, and pipeline.
• Escalate operational blockers and field challenges promptly to the Regional Business Manager.
• Provide relevant market feedback and intelligence from the field.
• Support the Regional Business Manager in achieving the overall Abuja/FCT regional sales target.
• Work closely with the Regional Business Manager to improve field execution, seller activation, and productivity.

Requirements

• Bachelor’s Degree or HND in Business Administration, Marketing, Economics, or a related field.
• Proven experience in field sales or a similar sales supervisory capacity.
• Experience in mobile phones, consumer electronics, telecoms, device financing, or related industries is highly preferred.
• Strong understanding of the mobile phone and consumer electronics retail market.
• Experience working with phone retailers, dealers, distributors, promoters, or similar sales networks.
• Proven ability to drive sales, generate leads, and convert opportunities.
• Demonstrated ability to consistently achieve field sales targets.
• Ability to coach, motivate, manage, and drive sellers to deliver results.
• Experience managing marketers, Champions, Promoters, merchants, or similar sales networks is an advantage.
• Strong knowledge of Abuja/Nasarawa retail markets.
• Existing relationships within the Abuja/Nasarawa phone and retail ecosystem will be an advantage.
• Strong communication, negotiation, and relationship-management skills.
• Hausa-speaking ability is an added advantage.
• Energetic, proactive, target-driven, resilient, commercially minded, and results-oriented.
• Strong problem-solving and field execution abilities.
• Must be comfortable spending the majority of the working day in the field.
• Candidates should ideally be based in Nasarawa or within close proximity to the assigned territory.

Important:

• This is a highly field-intensive role.
• The successful candidate must be able to physically visit stores, markets, and sales locations and actively drive sales performance.
• The role requires someone who can get people to produce results, not simply supervise them.
• Candidates with generic supervisory experience but limited exposure to the mobile phone/consumer electronics retail ecosystem should not be considered.

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• We are seeking an experienced Collections & Recovery Lead to oversee the recovery of outstanding device financing obligations across the retail and channel network.
• The successful candidate will lead the Collections & Recovery team, develop and execute effective recovery strategies, monitor portfolio performance, identify emerging credit risks, and ensure delinquent accounts are recovered professionally and within regulatory and company guidelines.
• The ideal candidate should be highly target-driven, assertive, persistent, and experienced in managing collections teams within a fintech, microfinance bank, credit, or device financing environment.

Key Responsibilities

• Recovery Strategy & Execution Lead the end-to-end collections and recovery process for device financing accounts, from early-stage delinquency through to write-off recommendations.
• Develop and implement structured recovery strategies based on delinquency age, risk tier, customer profile, and portfolio characteristics.
• Set, monitor, and drive achievement of monthly, weekly, and daily recovery targets.
• Track key recovery metrics including Portfolio at Risk (PAR), recovery/conversion rates, delinquency levels, and cost of collection.
• Continuously review recovery performance and implement strategies to improve collection efficiency.
• Team Leadership & Performance Management Lead and manage all Collection & Recovery Officers and Supervisors.
• Set clear daily and weekly performance expectations for the collections team.
• Coach team members on negotiation, customer engagement, field recovery techniques, and effective follow-up.
• Monitor individual and team performance against recovery targets. Hold Supervisors and Collection Officers accountable for achieving agreed recovery KPIs.
• Build a disciplined, high-performance, and target-driven collections culture.
• Risk Identification & Escalation Identify emerging risk patterns within the credit portfolio, including fraud indicators, default clusters, and channel-specific delinquency trends.
• Monitor high-risk and severely delinquent accounts and ensure timely escalation.
• Provide clear recommendations on significant credit and recovery risks.
• Ensure all recovery activities comply with applicable regulations, consumer protection requirements, and internal policies.
• Recommend appropriate escalation actions, including legal recovery or write-off where necessary.
• Stakeholder Management Manage relationships with field recovery agents, third-party collection/recovery partners, and legal counsel.
• Work closely with Credit and Risk teams to identify trends and improve credit decision-making. Collaborate with Retail and Finance teams to ensure effective resolution of outstanding obligations. Provide recovery insights that can support improvements in underwriting, credit policies, and customer management.
• Reporting & Analysis Prepare regular collections, recovery, and portfolio risk reports for the CCO and senior management.
• Analyse recovery data and translate findings into clear, actionable business insights. Provide updates on recovery performance, delinquency trends, portfolio risk, and collection effectiveness. Maintain accurate records of recovery activities, outcomes, and escalated accounts.

Requirements

• Education: Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or a related discipline. A postgraduate qualification in a relevant field is an advantage.
• Experience: 5–7 years of relevant experience in collections, recovery, credit risk, or debt recovery.
• Minimum of 2 years’ experience leading a collections or recovery team.
• Experience within a fintech, microfinance bank, financial institution, credit, lending, or device financing environment is strongly preferred.
• Proven experience working in a high-pressure, target-driven collections environment.
• Demonstrable track record of improving recovery rates and converting delinquent accounts.

Professional Certifications:

• Certification in credit or collections practice, such as Certified Credit and Collections Administrator (CCCA) from NICA, or an equivalent qualification, is an advantage.
• Risk management certifications such as CIBN, RIMAN, CRMI, or AERMP will be an added advantage.

Technical Skills:

• Strong debt collection, negotiation, and recovery skills.
• Strong understanding of credit and collections processes.
• Ability to work with and interpret PAR, recovery/conversion rates, delinquency, and cost-to-collect metrics.
• Strong analytical and reporting skills.
• Familiarity with device, asset, or consumer financing recovery processes is an advantage.
• Proficiency with relevant collections, CRM, and reporting tools.

Key Competencies:

• Strong leadership and people management skills.
• Highly results-oriented and target-driven. Assertive, persistent, and disciplined.
• Excellent negotiation and communication skills. Strong problem-solving and decision-making ability.
• High level of accountability and attention to detail.
• Ability to operate effectively under pressure.
• Strong stakeholder management skills.
• Professional and ethical approach to debt recovery.
• Strong understanding of regulatory and consumer protection requirements.

What Success Looks Like:

• Consistent achievement of recovery and collections targets. Reduction in portfolio delinquency and PAR.
• Improved recovery/conversion rates.
• Effective management and performance of the collections team. Timely identification and escalation of high-risk accounts. Controlled cost of collection.
• Strong compliance with internal policies and applicable regulations.