Jobs at Cobranet Limited

Duties and Responsibilities

• Provide on-site and remote technical support for corporate clients.
• Design, implement and support IT, Security and Network Solutions for corporate clients.

Personal Responsibilities:

• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any urgent intervention at client sites to meet SLAs.

Academic / Education Qualifications

• BSc (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.
• Certifications: CCNA is a must.
• Sophos certification is a must.
• Experience: Minimum of 3 Years of experience in deploying ICT infrastructures is mandatory.
• Hands on experience in Networks and Servers.
• Language Qualifications: Good verbal and writing skills in English are mandatory.

Technical Skills:

• Good knowledge in Routing and Switching.
• Good knowledge VLAN, Trunks and VPN networks.
• Very good knowledge in Mikrotik, Sophos and Other UTMs and Firewalls.
• Good knowledge in Servers OS: Windows and Linux
• Good knowledge in Microsoft Active Directory and Exchange.
• Very Good knowledge in IP Subnets.
• Ability to design topologies and provide consultancy for corporate customers.
• Ability to assess and troubleshoot networks, systems and IT Security.
• Knowledge in Enterprise grade WiFi such as UniFi, Huawei or Ruijie.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Team leadership (or team player).
• Communications skills, both verbal and written.

go to method of application »

Job Description

• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions. Customer Service and Communication:
• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Key Responsibilities

Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements. - Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or Degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams. - Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.