Jobs at West Africa Vocational Education (WAVE)

RESPONSIBILITIES

• Manage calendars, schedule meetings, and organize appointments for senior executives
• Coordinate travel arrangements, including booking flights, accommodations, and transportation
• Draft, proofread, and manage professional correspondence, reports, and presentations
• Maintain and organize files, records, and confidential documents
• Serve as a liaison between executives, staff, and external stakeholders
• Take meeting minutes and follow up on action items and deadlines
• Assist in planning and coordinating internal and external events
• Perform general office management tasks such as ordering supplies and managing vendors
• Support ad-hoc administrative projects and tasks as assigned

REQUIREMENTS

• 1–2 years of experience as an Executive Assistant, Administrative Assistant, or similar role
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools
• Excellent time management and organizational skills
• High level of discretion and confidentiality
• Ability to multitask and work under pressure in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Bachelor’s degree in Business Administration, Office Management, or a related field preferred

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Responsibilities:

• Team Management: Lead and manage a team, ensuring high performance and effective collaboration.
• Task Assignment: Allocate tasks to staff members, ensuring efficient workflow and productivity.
• Operations Management: Oversee daily operations to ensure smooth and efficient functioning of all activities.
• Recruitment: Handle the recruitment process, including interviewing, hiring, and onboarding new employees.
• Budget Creation: Develop and manage budgets to ensure financial stability and efficiency.

Qualifications:

• Proven experience in team management and leadership.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Experience in operations management and recruitment.
• Proficiency in budget creation and financial management.

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RESPONSIBILITIES

• Greet and assist customers with product recommendations and in-store support
• Respond to customer inquiries and process online and in-person sales transactions
• Maintain product displays and ensure the store is clean, organized, and well-stocked
• Explain product features and help customers make informed purchasing decisions
• Handle customer complaints professionally and courteously
• Upsell and cross-sell products to maximize store revenue
• Monitor stock levels and coordinate shelf restocking
• Package and fulfill party pack and custom orders accurately
• Conduct inventory checks and report discrepancies
• Receive, unpack, and label new stock
• Support promotional events, seasonal campaigns, and in-store marketing efforts
• Stay informed on new product arrivals and offers
• Collaborate with team members to meet sales targets and improve operations

REQUIREMENTS

• Minimum of a diploma in Business Administration, Marketing, or a related field
• 1–2 years of experience in retail sales, customer service, or a related role
• Basic understanding of sales techniques and customer service best practices
• Proficient in operating POS systems and online order platforms
• Strong interpersonal, problem-solving, and communication skills
• Detail-oriented, organized, and reliable
• Ability to work in a fast-paced environment and adapt to change
• Experience with handling online customer service and financial transactions is an advantage