ETO Operations & Compliance Officer (Port Logistics) at Samcham Holdings Logistics Limited

Role Overview

• We are seeking a detail-oriented and experienced ETO Operations & Compliance Officer to manage all truck activities on the ETO (Electronic Truck Call-Up) platform.
• The ideal candidate will be responsible for end-to-end system handling - from truck registration and call-up processing to monitoring, compliance, and decommissioning of trucks upon contract completion.
• This role is critical to ensuring seamless port access, reduced turnaround time, and full compliance with Nigerian Ports Authority (NPA) requirements.

Key Responsibilities
ETO System Management:

• Manage end-to-end operations on the ETO platform, including:
  • Truck and driver registration
  • Profile updates and documentation uploads
  • Booking and scheduling of call-up slots
• Ensure accurate and timely entry of data into the system.

Call-Up & Truck Coordination:

• Process and monitor truck call-up requests in line with operational schedules.
• Coordinate truck movements from approved parks/holding bays to port terminals.
• Ensure trucks comply with assigned time slots to avoid penalties or delays.

Truck Decommissioning & System Updates:

• Properly decommission trucks on the ETO platform when:
  • Contracts are concluded
  • Trucks are no longer active in operations
• Maintain updated records of active and inactive fleet on the system.

Compliance & Monitoring:

• Ensure all trucks meet ETO compliance requirements before scheduling.
• Monitor truck status from pre-gate to exit and track turnaround times.
• Identify and escalate delays, discrepancies, or system issues.

Operational Support:

• Work closely with:
  • Fleet Managers
  • Tracking Officers
  • Drivers
  • Port agents and terminal operators
• Provide real-time updates on truck movements and operational status.

Reporting & Documentation:

• Maintain accurate records of:
  • Call-up bookings
  • Truck movements
  • Completed and pending trips
• Prepare daily/weekly reports on:
  • Turnaround time
  • Compliance levels
  • System-related issues

Requirements

• Minimum of OND / HND / B.Sc. in Logistics, Transport Management, or related field
• Minimum 2–5 years’ hands-on experience using the ETO platform
• Proven ability to manage:
  • Truck registration
  • Call-up scheduling
  • Truck deactivation/decommissioning

Key Skills & Competencies:

• Strong understanding of port operations (Apapa, Tin Can, or related)
• High attention to detail and accuracy
• Strong coordination and problem-solving skills
• Ability to work under pressure in a fast-paced logistics environment
• Good communication and reporting skills

Location Requirement:

• Candidates must be based in Port Harcourt or be willing to relocate to Port Harco

The ideal candidate:

• Has practical, hands-on experience using the ETO system (not theoretical knowledge)
• Understands port logistics workflow end-to-end
• Can independently manage truck scheduling and compliance
• Is proactive, responsive, and highly accountable.