Jobs at Whogohost Limited

Job Purpose

• You will work with sales and cross-functional teams to introduce the company cloud services on a technical level to interested customers by providing support and technical expertise throughout the entire sales cycle.
• You will also be required to solve problems on critical technical issues for our customers in order to grow the revenue of our enterprise market.
• You will also be responsible for increasing the building of strong, long-lasting customer relationships by understanding the needs of existing and prospective customers who need a cloud solution and assisting in convincing them of our value offerings to transform their businesses.

Job Duties

• Provide support and technical expertise from pre-sales, to value proposition, to actual sales, to post-sales support, including on-site field support.
• Build and maintain close relationships at all levels of customer organizations, striving to become a trusted advisor and subject matter expert on Whogohost’s products and services.
• Meet with customers over the phone, email, or on-site to assist in all aspects of business development.
• Deliver technical customer presentations to demonstrate Whogohost’s differentiated solutions at customer meetings, customer training sessions, conferences and seminars.
• Attend and/or participate in trade shows, conferences, and company sponsored events with minimal notice.
• Collaborate with team members and other cross-functional teams to solve customer problems, document best practices to improve overall performance and prioritize solutions impacting customer adoption to the cloud environment of their choice.
• Maintain records of customer visits and interactions.
• Provide expertise to support the technical relationship with the existing Enterprise customers.
• Work with the team to identify and qualify business opportunities, key customer objections and develop a strategy to resolve technical barriers.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution, using the best practices, on any of the Cloud platforms the company operates.
• Create and develop Proofs of Concept (POCs), technical presentations, and demos that is compelling and informative by highlighting the value of the company’s products with a clear plan to take a prospect successfully through the evaluation process and make them satisfied customers.
• Support the research and development of new enterprise products and services.
• Drive business growth by providing technical support for our enterprise products & services to existing customers.
• Support the achievement of the team sales and company revenue targets
• Meet performance standards set by the department
• Understand customer requirements and product capabilities of a business and technical level to effectively communicate the unique benefits of our cloud solutions and appropriately set expectations;
• Educate customers on business practices and any associated contractual implications.
• Respond promptly to customer technical support requests.
• Pursue continuing education on new solutions, technology, and skills to improve the company’s sales goals and for personal development
• Analyze and investigate product and service complaints by enterprise clients to ensure closure and customer satisfaction.

Required Experience, Skills, and Qualifications

• Bachelor's Degree
• Experience with infrastructure architecture including storage, compute, database, and networking.
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space.
• Prior experience in B2B or cloud sales.
• Minimum of 1-year technical experience or technical background required.
• Experience working with collaboration technology.
• Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
• Has knowledge of market needs, competition, and the latest industry news and trends.
• Effective written and verbal communication skills and excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute strategies.
• Ability to work independently & a team player
• Must have a working laptop
• Must be able to work remotely and on-site.

go to method of application »

Job Description

• If you are looking for a challenging Sales career at a dynamic and fast-paced cloud solutions company, this position is for you.
• The Whogohost Enterprise team is looking for an expert in cloud technologies products that has a proven record of success in building pipelines, generating opportunities, closing deals, and helping execute our enterprise cloud strategy.
• This role requires close collaboration with cross-functional teams to nurture and grow new opportunities with organizations that are ready to adopt cloud technology.
• These opportunities will span the globe and include both SMBs, large enterprises, and government agencies as potential customers or partners.
• This person will be a part of the Enterprise Cloud team focused entirely on developing & executing key sales growth strategies that expand the company’s enterprise customer base and increases the sales of enterprise-grade products & services by reaching top private and government organizations to grow the revenue of our enterprise market.
• This person will be responsible for negotiating both externally and internally to close contracts and run full-cycle deals for the Enterprise team.
• The ideal candidate will have technical sales expertise and a strategic perspective on both product and partnership development.
• You should be very familiar with contractual, technical, and financial issues and you can effectively communicate both up and down a management ladder.
• You should be excited by the challenge of structuring custom agreements and new templates for the Enterprise team cloud adoption initiatives.
• Additionally, you should enjoy a team-oriented environment, working cross-functionally with the Technical Services, Customer Support, Marketing, Finance, and Legal teams.

Responsibilities and Duties

• Drive the sales of our enterprise offerings to existing customers.
• Identify qualified sales opportunities in enterprise target accounts, and ensure the leads are converted.
• Interact with key decision-makers via phone, email, and social channels across customer organizations to identify opportunities, upsell, and close deals;
• Establish, develop and maintain business relationships with customers to ensure client satisfaction, so as to generate new business for the company, following the closure of an opportunity, and also loyalty to ensure continuous renewal of services and referrals.
• Use CRM to organize prospecting activities and keep track of sales tasks and milestones
• Present configurations and pricing for the enterprise solutions; negotiate the terms, conditions, pricing, and understanding of the steps to come to a closure.
• Create and deliver sales presentations that are compelling and informative by highlighting the value of the company’s offerings.
• Achieve agreed-upon sales targets and outcomes within the schedule, even in periods of change in customer interest.
• Understand customer requirements and product capabilities on a business level to effectively communicate the unique benefits of our cloud solutions and appropriately set expectations;
• Strategize with management and staff to identify viable marketing and pricing strategies and also enhance sales approach.
• Expedite the resolution of customer problems and complaints to provide excellent customer satisfaction ratings
• Educate customers on business practices and any associated contractual implications.
• Work with cross-functional teams to ensure we deliver products & services that are built to the appropriate standards and meet the needs of the business and that of our clients;
• Analyze and investigate product and service complaints by enterprise clients to ensure closure and customer satisfaction.
• Pursue continuing education on new solutions, technology, and skills to improve the company’s enterprise goals and for personal development.
• Meet performance standards set by the department & company.
• Plan and attend industry-related events.

Required Experience, Skills, and Qualifications

• Bachelor's Degree
• Must have experience selling digital services, preferably Google Cloud or M365
• Must be able to generate leads and convert deals. As such, this person would earn bonuses based on targets
• Prior experience in customer service is required
• Prior experience in B2B or cloud solution sales will be an advantage
• Technical sales experience or technical background will be an added advantage
• Strong technology skills including Microsoft Office suite
• Must be Tech Savvy with the ability to talk tech and use most productivity software
• Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
• Strong negotiating skills and attention to detail is required
• Strong written and verbal communication skills
• Excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute sales strategies.
• Exceptional customer service skills.
• Ability to work independently & a team player
• Must have a working laptop & strong internet connection.
• Must be able to work remotely and on-site (Hybrid).