Fresh Jobs at Tiko ( Formally Triggerise)

The Job

• The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the country to do regular in-person checkups with actors.

You'll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors

Requirements

• You are currently based in Kano State, Nigeria (mandatory)
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• 2-3 years of working experience in a similar area.
• Salesforce experience is a plus.
• You are approachable and work well in a team.

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The job

• The Ecosystem Trainer will work closely with all actors across Tiko Ecosystems to ensure that they can work with our platform and its offers.

In this role, you'll be responsible for:

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how Tiko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with. 
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people who have been trained on Tiko at all times. 
• Updating actors when new offers are introduced on the platform, and providing the training on how these can be accessed, and on how they work. 
• Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures. 

Requirements

• Based in Kano State, Nigeria (mandatory). Please note that applicants from other locations will be declined.
• 2+ years of experience in community development and public health programs (SRH).
• Expertise in facilitating or training of trainers (ToT).
• Degree in Social Science, Public Health, Community Development, or a related field preferred.
• Approachable and works well in a team.
• Experience with Salesforce is a plus.
• Fluency in English (mandatory).