Jobs at Elvaridah Limited

Job Summary

• The Duty Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maintaining operational efficiency, and supervising staff across various departments during assigned shifts.
• The role serves as the primary point of contact for guests and employees, ensuring that hotel standards, policies, and service excellence are consistently upheld.
• The ideal candidate should possess strong leadership, problem-solving, and customer service skills, with the ability to manage hotel operations effectively and respond promptly to guest concerns and operational issues.

Key Responsibilities
Hotel Operations Management:

• Oversee daily hotel operations and ensure smooth functioning across all departments, including Front Office, Housekeeping, Food & Beverage, and Security.
• Monitor service delivery standards and ensure compliance with hotel policies and procedures.
• Coordinate activities among departments to ensure efficient service and guest satisfaction.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and operational readiness.
• Prepare and submit daily operational reports to management.

Guest Relations & Customer Service:

• Serve as the primary contact for guests during assigned shifts.
• Handle guest complaints, concerns, and special requests promptly and professionally.
• Ensure guests receive exceptional service and address issues to maintain high satisfaction levels.
• Assist with VIP guest arrivals, departures, and special arrangements.
• Monitor guest feedback and implement corrective actions where necessary.

Team Leadership & Supervision:

• Supervise and support hotel staff during shifts, ensuring adherence to service standards.
• Provide guidance, coaching, and performance feedback to team members.
• Ensure proper staff scheduling and adequate coverage during operational hours.
• Conduct shift briefings and communicate important operational updates to employees.
• Foster a positive and collaborative work environment.

Financial & Administrative Responsibilities:

• Monitor daily revenue activities and ensure accurate cash handling procedures.
• Authorize guest refunds, discounts, and service recovery initiatives in line with company policies.
• Assist in controlling operational costs and minimizing waste.
• Maintain accurate operational records and incident reports.

Health, Safety & Compliance:

• Ensure compliance with health, safety, and security regulations.
• Respond effectively to emergencies, incidents, and guest-related issues.
• Ensure all hotel facilities and equipment are properly maintained and operational.
• Implement and enforce hotel policies and procedures.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings and feedback.
• Resolution time for guest complaints and operational issues.
• Compliance with hotel service standards and procedures.
• Staff productivity and operational efficiency.
• Quality of daily operational reporting.
• Overall guest experience and repeat patronage.

Qualifications & ExperienceEducation

• Bachelor's Degree or HND in Hospitality Management, Business Administration, Hotel Management, or a related field.

Experience

• 3 – 5 years of experience in hotel operations, hospitality management, or a similar role.
• Previous experience in a supervisory or managerial position within the hospitality industry is required.

Required Skills & CompetenciesTechnical Skills

• Strong knowledge of hotel operations and guest service management.
• Understanding of hospitality systems and operational procedures.
• Proficiency in Microsoft Office Suite and hotel management software.

Leadership Skills:

• Strong supervisory and team management abilities.
• Excellent decision-making and conflict resolution skills.
• Ability to work effectively under pressure and manage multiple priorities.

Communication Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional appearance and demeanor.

Personal Attributes:

• Strong attention to detail and organizational skills.
• High level of integrity and professionalism.
• Ability to work flexible hours, including weekends, holidays, and shifts.

go to method of application »

Job Summary

• The Capital Market Research Associate/Analyst is responsible for conducting in-depth market research and financial analysis to support investment decision-making across equities, fixed income, and other capital market instruments.
• The role involves analyzing macroeconomic trends, industry developments, company financial performance, and market data to generate actionable investment insights and recommendations.
• The ideal candidate is analytical, detail-oriented, and passionate about financial markets, with strong quantitative and research capabilities.

Key Responsibilities
Market Research & Analysis:

• Conduct fundamental and quantitative research on listed companies, industries, and sectors.
• Monitor economic indicators, monetary policies, and regulatory developments impacting capital markets.
• Analyze financial statements, earnings reports, and company disclosures to assess investment opportunities.
• Evaluate market trends and identify potential investment risks and opportunities.
• Monitor domestic and international financial markets and provide timely market updates.

Investment Research:

• Prepare equity and fixed income research reports and investment recommendations.
• Develop financial models and valuation analyses using methodologies such as:
• Discounted Cash Flow (DCF)
• Comparable Company Analysis
• Dividend Discount Model (DDM)
• Relative Valuation Metrics
• Conduct bond and fixed-income analyses, including yield curves, duration, and credit risk assessments.
• Assist in portfolio performance reviews and investment strategy development.

Reporting & Documentation:

• Produce daily, weekly, and monthly market intelligence reports.
• Prepare investment presentations and research notes for management and clients.
• Maintain research databases and ensure data accuracy and integrity.
• Present research findings and recommendations to investment committees and senior management.

Stakeholder Engagement:

• Liaise with stockbrokers, fund managers, investment banks, and other market participants.
• Participate in earnings calls, investor meetings, and industry conferences.
• Support client engagements by providing market insights and investment research.

Compliance & Risk Management:

• Ensure research activities comply with regulatory requirements and internal policies.
• Monitor portfolio and market risks and provide recommendations for mitigation.
• Stay abreast of changes in capital market regulations and industry best practices.