Fresh Jobs at Hilton Worldwide

Job Description

• A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.

What will I be doing?

As a Driver, you will provide a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome Guests on arrival and assist with their luggage
• Maintain frequent contact with regular Guests and visitors
• Park Guests' cars on the hotel premises
• Provide a driving service to Guests, as required
• Maintain clean and safe hotel vehicles
• Stay current on all hotel services as well as VIP requirements and special events
• Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
• Comply with all hotel security, fire regulations and Health and Safety legislation
• Project a professional manner with an emphasis on hospitality and guest service

What are we looking for?

Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
• Impeccable personal presentation with good communication skills
• Calm, courteous and discreet
• Possession of a clean driving license/record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent communication skills
• Good organisational skills
• A good knowledge of the local area

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JOB DESCRIPTION

• A Director of Operations is responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Participate in corporate activities and meetings as requested.
• Assist in the administration of succession planning.
• Participate and maintain active community relations.
• Attend industry meetings and participates in industry organizations

What are we looking for?

A Director of Operations serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role